Bernie & Phyl's Furniture Reviews 

241
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

absolutely do not buy Bernie Phil’s #Warranty bait and switch. The salesman told us if the couch gets dirty and we couldn’t clean it that the service contract would cover cleaning upon calling they c... See more

Rated 5 out of 5 stars

We had bought furniture three times at Bernie and Phils. We had bought the warranties, and they did a good job servicing us. We had bought two chairs to go with the two sectionals in a large family ro... See more

Rated 5 out of 5 stars

Best customer service ever!!! We've purchased from all of the other stores, Bob's, Ashley & Jordan's. We will never buy from them again...there was always an issue. We just had a living room set r... See more

Rated 1 out of 5 stars

Over 2 years ago I reached out to both the company and the attorney generals office about my couch which the representative from Bernie and Phyl's came to our home and told us that we bought JUNK! Ber... See more

Company details

  1. Home & Garden

Information provided by various external sources

Home Furniture Stores, Bernie and Phyl's, Furniture Stores, Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Mattresses, Kids Bedroom Furniture, Home Entertainment Furniture, Home Office Furniture, Home Accents.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

241 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(241)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got assistance right away

Got assistance right away, patient, helpful and informative. Needed a couch that was tall enough for my tall husband and wide enough for our small apartment.

June 13, 2018
Unprompted review
Rated 5 out of 5 stars

Best experience!

I was overwhelmed and frustrated from an experience with another furniture store. I walked in and Chris was right there to help me and was able to answer all my questions. He made my purchasing process so easy and I felt his personal investment in my decisions. Thank you!

June 13, 2018
Unprompted review
Rated 3 out of 5 stars

It took them over a week to figure out…

It took them over a week to figure out the fabric we ordered is no longer available. We chose another fabric and they just called and said it would be delayed by a week. Not sure if I will go back again.

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

Mike at the Raynham location was more…

Mike at the Raynham location was more than helpful and went above and beyond. Thank you for the time & effort! It was a game changer & is what inevitably closed the sale. I’ll be back for sure!

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

dining room chairs

I ordered beautiful dining room chairs. Lots of choices on the floor. Salespeople most helpful. Unfortunately, not in stock. Hoping they'll arrive when promised.

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

We had a wonderful shopping/buying…

We had a wonderful shopping/buying experience with Josh Chabot over the Memorial Day weekend. We were coming from out-of-town and relocating to Litchfield, NH to be closer to family. Josh was extremely helpful (and patient) in locating furniture designs and sizes that would work in our new home. And he offered excellent guidance on how and when we could special-order, store and have these items delivered to match our move-in schedule. Couldn't be happier with the service! Definitely would recommend Josh and Bernie & Phyl's wonderful furniture selection/pricing to anyone!

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

We browsed online

We browsed online, and then came into buy. CC app went fast and we were in and out in about an hour. Great service.

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

I couldn't be more pleased with B and…

I couldn't be more pleased with B and Ps. We had Dan as our salesman. He made sure to schedule our deliveries for our convenience. The drivers were great and brought out stuff upstairs. Very pleased.

June 12, 2018
Unprompted review
Rated 3 out of 5 stars

Delivery and ordering ease but....

Great experience ordering and getting furniture delivered just they sent the queen slats for a king bed, and then delivered a couch that would only recline on one side. All was taken care of but no real apologies or discount for all the trouble of having double the deliveries.

June 12, 2018
Unprompted review
Rated 5 out of 5 stars

Jeff

Jeff, our salesperson, was fantastic. He is new to the company and was so helpful. It was a learning experience for him and he did well.

June 12, 2018
Unprompted review

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