absolutely do not buy Bernie Phil’s #Warranty bait and switch. The salesman told us if the couch gets dirty and we couldn’t clean it that the service contract would cover cleaning upon calling they c... See more
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We had bought furniture three times at Bernie and Phils. We had bought the warranties, and they did a good job servicing us. We had bought two chairs to go with the two sectionals in a large family ro... See more
Best customer service ever!!! We've purchased from all of the other stores, Bob's, Ashley & Jordan's. We will never buy from them again...there was always an issue. We just had a living room set r... See more
Over 2 years ago I reached out to both the company and the attorney generals office about my couch which the representative from Bernie and Phyl's came to our home and told us that we bought JUNK! Ber... See more
Company details
Information provided by various external sources
Home Furniture Stores, Bernie and Phyl's, Furniture Stores, Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Mattresses, Kids Bedroom Furniture, Home Entertainment Furniture, Home Office Furniture, Home Accents.
Contact info
308 East Main St., 02766, Norton, United States
- 800.244.9350
- customerservice@bernphyl.com
- www.bernieandphyls.com
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Hasn’t replied to negative reviews
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Got assistance right away
Got assistance right away, patient, helpful and informative. Needed a couch that was tall enough for my tall husband and wide enough for our small apartment.
salesman very helpful
salesman very helpful. In and out of the store in 20 mins.
Best experience!
I was overwhelmed and frustrated from an experience with another furniture store. I walked in and Chris was right there to help me and was able to answer all my questions. He made my purchasing process so easy and I felt his personal investment in my decisions. Thank you!
My experience from the time I walked…
My experience from the time I walked through the door until my purchase was excellent!
It took them over a week to figure out…
It took them over a week to figure out the fabric we ordered is no longer available. We chose another fabric and they just called and said it would be delayed by a week. Not sure if I will go back again.
The young man who took care of us was…
The young man who took care of us was able to give us the help and answers we needed without making us feel like he was following us around the store. Well done!
Had to buy a cheaper mattress than…
Had to buy a cheaper mattress than before and the salesman was unresponsive and unhelpful.
Mike at the Raynham location was more…
Mike at the Raynham location was more than helpful and went above and beyond. Thank you for the time & effort! It was a game changer & is what inevitably closed the sale. I’ll be back for sure!
dining room chairs
I ordered beautiful dining room chairs. Lots of choices on the floor. Salespeople most helpful. Unfortunately, not in stock. Hoping they'll arrive when promised.
Always been very satisfied with service…
Always been very satisfied with service and quality with B & P.
The sales staff was helpful
The sales staff was helpful, knowledgeable and courteous while not being pushy.
We had a wonderful shopping/buying…
We had a wonderful shopping/buying experience with Josh Chabot over the Memorial Day weekend. We were coming from out-of-town and relocating to Litchfield, NH to be closer to family. Josh was extremely helpful (and patient) in locating furniture designs and sizes that would work in our new home. And he offered excellent guidance on how and when we could special-order, store and have these items delivered to match our move-in schedule. Couldn't be happier with the service! Definitely would recommend Josh and Bernie & Phyl's wonderful furniture selection/pricing to anyone!
We browsed online
We browsed online, and then came into buy. CC app went fast and we were in and out in about an hour. Great service.
Great quality and awesome service
Great quality and awesome service. Thank you!!
I couldn't be more pleased with B and…
I couldn't be more pleased with B and Ps. We had Dan as our salesman. He made sure to schedule our deliveries for our convenience. The drivers were great and brought out stuff upstairs. Very pleased.
Delivery and ordering ease but....
Great experience ordering and getting furniture delivered just they sent the queen slats for a king bed, and then delivered a couch that would only recline on one side. All was taken care of but no real apologies or discount for all the trouble of having double the deliveries.
Liz from Raynham Store is very helpful.
Jeff
Jeff, our salesperson, was fantastic. He is new to the company and was so helpful. It was a learning experience for him and he did well.
Great furniture!
Great furniture, great customer service. Will order again!
Bernie and phyls are good at selling a protection plan that is useless
Bernie and phyls are good at selling you a protection plan that they do not honor. Sadly i will not be back
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