Berry Cobham BMW Reviews 

My wife and I have been coming to the franchise in Cobham since 2005 to purchase new cars. We now found that the new owners Berry BMW are just as good as the previous owners. Our Sales lady was most helpful, kind and patient with our enquiry which led to the purchase of a new car. She took the trouble to explain everything very clearly. In particular she was very thorough in marrying up the options on our present car with the new vehicle. We found our experience most enjoyable and relaxing. We had only come for an MOT on our current car!! We will just mention that Service Team were most helpful as always. Chris.

I am delighted with the quality of service and care I have received from Berry Cobham, I will specifically mention Mr Hamza Nuur & Dhan Gill were excellent and up to the mark.

Mr Hamza particularly looked after the sale from my first enquiry and kept me up to date throughout until I collected my car from Berry Cobham.

Bilal was excellent throughout the whole purchase nothing was too much trouble as I bought the vehicle online. Very friendly sales team and will highly recommend see these guys for your next vehicle.

My experience purchasing a BMW M5C was exceptional from start to finish, largely thanks to Bilal and Ramin.

From the moment I expressed interest, they were incredibly attentive, patiently answering all of my questions with impressive knowledge. Their customer focus was evident throughout the entire process. Furthermore, the car was prepared to an unbelievably high standard – it looked absolutely immaculate.

If you're looking for a seamless and top-tier car buying experience, I highly recommend seeking out Bilal and Ramin. They truly go above and beyond!

Friendly staff, quick to respond and were able to answer any questions I had. I would recommend this branch to friends and family.

Friendly and helpful sales process. Trade-in quotation through to selection of replacement used car, with financing offers, completed in a professional and knowledgeable manner.

Very professional service by bilal @ berry cobham from the first call well to agreeing the deal to purchase the bmw 520i thank you bilal looking forward to collecting the car

Ashley Slaughter has provided us world class experience in purchasing our brand new BMW M2. His product knowledge and understanding customers needs, is what makes us return back every single time. I highly recommend BWW Berry Cobham and Ashley to get the VIP experience in your purchase of the Ultimate Driving Machine. At no point did we ever hear No from this BMW Garage or Ash and never was there ever pressure into the Sale of the vehicle.

Customer service Arthur Daley would be proud of.
In between buying a used approved car and collecting it the paintwork was damaged by the dealer who attempted a paint repair that would make Stevie Wonder proud.
Having agreed to cover some cost of a professional repair the dealer then renaged on this and stopped replying to my emails.
Also overpaid the correct amount for the car and never recieved any money back.
Complained to BMW UK who also took to not replying to emails.
I find myself £200 out of pocket through no fault of my own

Connor was great in explaining everything I needed to know in the process of ordering a Motorbility car. Very polite and helpful. Assured me he’d keep me well informed of the progress of the car.

Bills is something else ,brilliant service

Quite simply, the WORST car dealer I have ever had the displeasure to deal with. Do yourself a massive favour and save yourself HUGE disappointment and choose a different BMW dealer. My complaints to BMW HO are ongoing.

Wow, the difference a great dealership can make. My experience at Berry Cobham was exceptional. Purchase executed in one day! Outstanding work! Compared to the service I got elsewhere 4 years ago, chalk and cheese! Shout out to Dhan and Connor, thanks for getting this through so quickly and finding me the perfect vehicle!

Went to Cobham for an issue regarding a warranty claim but was directly advised by their obnoxious service manager to go elsewhere. He has been reported by me to BMW UK previously regarding his negative and hostile attitude but todate appears not to have learnt valuable lessons, not a good look for this dealership.

I cannot stress enough how terrible my experience was at BMW Cobham in Surrey. The staff in the used cars department are rude, unprofessional, and utterly disrespectful. One salesman—who sits almost directly across from the reception desk—called me “stupid,” told me I’d been “done over” with my current car deal, and even referred to me as “bro” in a condescending tone. When my fiancée politely asked for a 45-minute test drive, he laughed in her face. We were allowed to look around the BMW X3M Competition and were even told we could test drive it—until I mentioned we’d be financing the car. Suddenly, the salesman’s attitude flipped, and he claimed someone else was coming in for it. The worst part? The moment I said we were just browsing and getting ideas for our next car, he completely lost interest, treated us like we were wasting his time, and brushed us off with zero respect. It felt like we were being lied to, humiliated, and dismissed with absolute contempt.

After this awful experience, we decided to attend Porsche in Guildford, and they were the complete opposite. The staff were friendly, respectful, and professional from the moment we walked in. They treated us like valued customers, answered all of our questions, and made us feel welcome. If you’re considering going to BMW Cobham, do yourself a favor and go anywhere else. Porsche treated us like people, not inconveniences. Save yourself the frustration and avoid this place at all costs.

Typical sales patter - incredibly attentive from Simon sales manager with immediate email responses until sale is completed and then he completely blanks query emails.
I really would not use this company, very poor after sales service. Gave one star as I had to ... they deserve none.

Great service, courteous and professional. Bilal handled everything perfectly. Wouldn’t hesitate to purchase from Berry Cobham again.

Great customer service from April Coady and Dahn - they were both very professional in their approach to securing a sale by offering me extensive knowledge and advise during the buying process.
Thank you
Christopher Gray

Went to Cobham bmw last weekend with my husband and 3 year d to have a look at some used cars. Managed to bump into the used car manager Ranim who took time out to show us different options as his sales team were with other customers. The whole team seemed very friendly and will hopefully come in soon to finalise our next car.

I have had the great pleasure of purchasing an approved used car which is in absolutely mint condition.
I was very ably helped with this by James Austin-Rooth, who from the moment I contacted him on the Thursday, arranged a test drive for Friday and I collected the vehicle on Tuesday.
He guided me through all the paperwork and nothing was too much trouble, answering any questions that arose.
This is the type of person you want selling you a car and I am very pleased with the ease of how things went.
Well done.