Carl made the journey of buying a car very easy and seamless. We are long standing customers of Berry and have bought quite a few cars over the years. We enjoy their customer service hence we have rem... See more
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I part exchanged my car for a Mini; Karl @ Thames Ditton mini made the whole process very easy; he is friendly, professional & supportive without being pushy. I thoroughly recommend Thames Ditton Min... See more
The interaction and help I received from Jay at Berry Thames Ditton was excellent. Sadly company policy meant there were things that were unhelpful. Other Mini dealers in the past have sorted things... See more
Started out great. Dropped the Mini off for an issue with the transmission and everyone was helpful courteous and professional. Didn’t get a call to say car was ready so phoned to chase up. When I ar... See more
Company details
Written by the company
Welcome to Berry Thames Ditton MINI, dedicated to providing exemplary customer service and competitive prices on New and Approved Used MINIs. The experienced staff at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too.
Contact info
United Kingdom
- www.berrythamesdittonmini.co.uk
3.8
Great
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Personal service
Michael has been truly professional and amazing to deal with, he has taken time and not made me feel just like another purchase. It has been a great experience.
February 19, 2025
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Suzanne, thank you for your fantastic review. We are delighted to hear that Michael provided such a professional and personal experience. Enjoy your new MINI, and we look forward to welcoming you again in the future.
Very happy:)
Sam and the rest of the team couldn’t be more friendly and helpful. Making my car purchase experience run extremely smoothly from start to finish. Very happy me, driving my new used mini home :)
February 15, 2025
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Alison, thank you for your fantastic review. We are so pleased to hear that Sam and the team at Berry Thames Ditton MINI made your car purchase experience smooth and enjoyable. We hope you enjoy your New Used MINI, and we look forward to welcoming you back for your next MINI!
Sam Teed was a dream to work with
Sam Teed was a dream to work with. Incredibly knowledgeable about the options available, with a very calm manner. At no time did I feel pressured to make a decision and was given a well negotiated deal to complete the purchase.
January 31, 2025
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Jonathan, thank you for your fantastic feedback. We are so pleased to hear that Sam made your experience enjoyable with his knowledge and calm approach. It is great to know you felt supported throughout the process. Enjoy your new MINI; we look forward to welcoming you back again.
Great and friendly service at Berry Thames Ditton
Took my mini clubman to Berry for a recall- great friendly and professional service. Not sure who did the work behind the scenes but thanks in any case and special thanks to Rob on reception who was an extremely charming and helpful.
Great service - thanks
December 20, 2024
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Henry, thank you for your kind words! We are thrilled to hear you had a great experience with our team at Berry Thames Ditton MINI. Rob will be pleased to know his efforts made a difference. We will also pass along your thanks to the teams behind the scenes who worked on your MINI Clubman. We appreciate your feedback and look forward to welcoming you back soon.
Trustworthy
Really good service. I finalize my car in 30 minutes. Awesome service
November 13, 2024
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Akhil, thank you for your feedback! We are thrilled to hear you had such a quick and seamless experience finalising your car. It is great to know you found our service trustworthy. Enjoy your new car, and we look forward to assisting you again in the future!
Just don't even bother
I thought switching from Inchcape (Cooper) to Berry would have resolved the terrible customer service issues but it unfortunately hasn't... reading through other review I'm sort of glad it isn't just me that has found the service from Mini to be completely unrepresentative of the brand! I have been trying to book my car in to the service department for over a week - unfortunately nobody in the service team can explain to me what is included in their service! It seems the vague description online isn't even correct as I was told things that are said to be included actually aren't. I've contacted the Customer Experience team and they put me in touch with the Service Supervisor who ignore my message until chased and then passed it to another colleague who must be in low power mode as I haven't heard anything since. I can only conclude that they do not need any more customers. I have been in contact with Vines BMW and Mini in Guildford who are now helping me - so far I have found their customer service to be a far better representation from the brand as you would expect. Having used the Thames Ditton garage for a long while both sales and servicing it's astonishing the levels of service have managed to drop lower than Inchcape (Coopers) which were pretty low.
February 19, 2024
Unprompted review
Reply from Berry Thames Ditton MINI
Hi Pete, we are really sorry to hear about your experience and appreciate you taking the time to leave feedback. If there is anything you feel we could do to better this situation for you do not hesitate to get into contact via email, mail@berrybmw.co.uk. We hope to have the opportunity to improve your experience in the future.
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