I have been ordering tiles from Ella who manages Bert and May’s Clifton showroom for several months and am hugely impressed and grateful for her fantastic service. Cheerful, polite, pro active and... See more
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The saga continues with this shambolic of a company after being promised tiles would be delivered with not a problem 24/6/2026 no messages to confirm firm this after being told , phone todo and the wo... See more
Company replied
Having previously purchased a whole batch of reclaimed tiles 2 years ago for a project that was to be completed in two stages, we were dismayed to find we were 60 tiles short when we finally got to... See more
Company replied
A wonderful colorful jade tile with a white star sample arrived and absolutely thrilled me. I then spoke to super helpful Millie who answered all of my questions, some of them quite technica... See more
Company replied
Company details
Written by the company
Bert & May specialise in handmade cement and glazed tiles. We also sell reclaimed tiles, terrazzo and marble. We are passionate about interior design and bringing a raw, honest aesthetic to your project.
Contact info
8 Walmgate, YO1 9JT, York, United Kingdom
- 020 3965 0229
- design@bertandmay.com
- www.bertandmay.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Design consultant was great
Design consultant was great, had fab ideas and was quick with communication and sending out the samples!
July 25, 2025
Reply from Bert & May
Thank you for your great review, we're so happy to hear that you have had a fantastic experience with us
Bert & May
Reply from Bert & May
Thank you for your great review, we're so happy to hear of your fantastic experience with us
Bert & May
Reply from Bert & May
We're so glad to hear of your great experience with us - so happy to hear that you love your tiles
Bert & May
Wonderful tiles and customer service
The tiles are beautiful, the shop layout and branding dangerously seductive - and Ella was very friendly, helpful and informative! What's not to love?
July 4, 2025
Reply from Bert & May
Thank you for your fantastic review - we're so glad to hear that your experience with us has been so positive. Your comments will be passed onto Ella!
Bert & May
Excellent responsiveness and quick…
Excellent responsiveness and quick resolution. 👍 to the customer service team
July 3, 2025
Reply from Bert & May
Thank you for your great review - we're so glad to hear of your great experience with our customer service team!
Bert & May
Love the service of Bert & May
Love the service of Bert & May. It wasn’t a problem for them to plan an online meeting in which we talked about different options for our kitchenfloor. A beautiful moodboard was made so we could have a vision of how our floor was going to look like. The tiles are really as beautiful in real life as they are online. Thumbs up 👍 for Bert & May
July 1, 2025
Unprompted review
Reply from Bert & May
Thank you for your lovely review! We're so glad we could help bring your project to life
Bert & May
Reply from Bert & May
Thank you for your great review, we're glad you have had such a positive experience with us
Bert & May
Ella in the Clifton Branch along with…
Ella in the Clifton Branch along with Dulcie are absolutely AMAZING! really take the time to show interest in my project every time I've contacted them. And are also very knowledgeable. If they don't know something they're completely honest about it and come back with answers later. :) TOP SERVICE LADIES! returning happy customer.
June 28, 2025
Reply from Bert & May
Thank you for your fantastic review, your comments will be passed onto Ella and Dulcie. We look forward to your next order!
Bert & May
Quick delivery
Quick delivery, friendly and personal customer service. Love thier products!
June 29, 2025
Reply from Bert & May
Thank you for your great review, we're glad to hear that your experience with us has been so positive
Bert & May
Best customer service
I'm so happy with my tiles but the customer service is the best thing about Bert and May. Thanks to Lucy Pettigrew for friendly, helpful service. I needed more tiles last minute and she checked stock and reassured me the extra order would arrive. She arranged return of my spare tiles after the project, despite it being a small order. It's so refreshing to order from a company that care. Thank you!
June 26, 2025
Unprompted review
Reply from Bert & May
Thank you for your lovely review - your comments will be passed onto Lucy. We're so glad to hear you have had a great experience with us and that our customer service has been helpful
Bert & May
It’s consistently a pleasure to work…
It’s consistently a pleasure to work with Bert & May. From product choice, to showroom assistance right through to ordering and after care, they really deliver. Their working relationship with our design practise is a really important one.
June 27, 2025
Reply from Bert & May
Thank you for your great review. We're so glad to hear that your experience with us has been positive, and we are looking forward to continuing our working relationship
Bert & May
Brilliant customer service from Brad
Brilliant customer service from Brad
The sample tiles are absolutely lovely particularly the really authentic and artisan made cement tiles
They stand out as a notch above the quality of others i have seen
Project not started yet but so far very happy
June 27, 2025
Reply from Bert & May
Thank you for your great review. Your comments will be passed onto Brad. So glad to hear that you have had a positive experience with us
Bert & May
Reply from Bert & May
Thank you for your great review, we're glad your experience with us has been so positive
Bert & May
Very helpful and pleasant to deal with.
Imaginative designs and very helpful people - highly recommended.
June 18, 2025
Reply from Bert & May
Thank you for your great review, we're glad to hear that you have had a good experience with us
Bert & May
Ella was incredibly helpful in your…
Ella was incredibly helpful in your Clifton showroom and just a joy to speak to such a knowledgeable and helpful person.
May 29, 2025
Reply from Bert & May
Thank you for your fantastic review - your comments will be passed onto Ella
Bert & May
Reply from Bert & May
Sorry to read your review. I have asked our customer service team to contact you urgently
Bert & May
Great experience and very helpful…
Great experience and very helpful advice and guidance.
June 6, 2025
Reply from Bert & May
Thank you very much for your great review
Bert & May
Amazing customer service and tile selection
Brad and Mel have been brilliant at giving the right amount of support without being pushy. I'm really excited to see the end result with the gorgeous tiles I've selected. Thank you guys :)
June 3, 2025
Reply from Bert & May
Thank you for taking the time to leave your super review - your comments will be passed onto Brad and Mel
Bert & May
Outstanding Customer Service
Outstanding Customer Service
Thank you to all the team but especially Claire for going above and beyond in helping me with our order.
June 2, 2025
Reply from Bert & May
Thank you for your great review - your comments will be passed onto Claire
Bert & May
Very good order process and prompt…
Very good order process and prompt delivery scheduled ( for Friday !)
May 30, 2025
Reply from Bert & May
Thank you for taking the time to leave your super review
Bert & May
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