Just had solar panels and a battery fitted. Very pleased with the service from initial contact through to after sales service. The sales team explained well and the fitting team were very friendly a... See more
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After the installation we discovered that we needed a smart meter and the guy who fitted the meter managed to disconnect the panels. I rang bespoke and lindsey contacted the electrician who thankfully... See more
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Liked - nearly everything about them. No hard sell, everything explained from start to finish. Installation time was exceptionally quick WHEN they could be bothered to turn up. Four set dates were not... See more
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The installers (Chris & 2 others) totally professional, timeframe was so quick. Andrea the Manager was so efficient and helpful, gave us exactly what we need. Such as, all documents required to b... See more
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Company details
Written by the company
Welcome to Bespoke Solutions (NE) Ltd - Your Premier Solar Installation Company in Teesside. At Bespoke Solutions (NE) Ltd, we are committed to revolutionizing the energy landscape through our cutting-edge solar installation services. As a leading provider of bespoke solar solutions, we pride ourselves on delivering sustainable, efficient, and cost-effective renewable energy solutions tailored to meet the unique needs of our clients. Tailored Solutions for Every Need: Our team of experienced professionals understands that every home or business has distinct energy requirements. That's why we offer personalized solar solutions designed to maximize energy generation while minimizing costs. Whether you're looking to power your household or commercial facility, we have the expertise to design and install bespoke solar systems that perfectly match your energy needs and budget. Expert Installation Services: At Bespoke Solutions (NE) Ltd, we believe that flawless execution is key to the success of any solar project. Our skilled technicians possess the knowledge and expertise to handle every aspect of the installation process with precision and care. From site assessment and system design to panel installation and grid connection, we ensure that every step is carried out to the highest standards of quality and safety. Quality Products, Guaranteed Performance: We understand the importance of using reliable, high-quality components to ensure the long-term performance and durability of your solar system. That's why we partner with trusted manufacturers to source top-of-the-line solar panels, inverters, and mounting systems. Our commitment to quality means that you can trust your solar investment to deliver reliable, sustainable energy for years to come. Customer Satisfaction, Every Step of the Way: At Bespoke Solutions (NE) Ltd, customer satisfaction is our top priority. From your initial consultation to post-installation support, we strive to provide an exceptional experience at every stage of the process. Our friendly and knowledgeable team is always on hand to answer your questions, address your concerns, and ensure that your solar installation exceeds your expectations. Join the Solar Revolution with Bespoke Solutions (NE) Ltd: Whether you're looking to reduce your carbon footprint, lower your energy bills, or gain energy independence, Bespoke Solutions (NE) Ltd is here to help you harness the power of the sun.
Contact info
The Future Building, Teesway, Portrack, TS18 2RS, Stockton-on-Tees, United States
- 01642205296
- bespokesolutionsneltd@outlook.com
- www.bespokesolutionsneltd.co.uk
4.5
Excellent
43 reviews
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Review on wrong website
My sincere apologies for posting a review on the wrong website!
December 7, 2023
Unprompted review
Reply from Bespokesolutionsneltd
Oops! It looks like you have put the review on the wrong company.
We wish you all the best in your future endeavours.
Check whether you might need an MCS certificate
I would really recommend you pay a little more and go with a company that can give MCS certification.
I had six solar panels installed by Bespoke Solutions (NE) Ltd in September 2023. I didn’t have a battery installed at this time.
Installation was quick and efficient and the panels work well.
I received the paperwork - guarantee and electrical certification - shortly after paying in full.
However there is (was) only one person in the office dealing with everything and to get any kind of after sales service was impossible. No replies to emails or phone messages (but see my edit further down).
The sales pitch made a big issue of they fact that although Bespoke are not registered to be able to give an MCS certificate, they say it is no longer necessary, citing Octopus having made a statement in August 2023 to say they would, in future, be making feed-in payments to non MCS customers.
I have been in touch with Octopus about this (I was already a customer) and they say they are trialing this but the only way to get them to start assessing your installation is to pay them a fee of £250 and then the process will take weeks.
As they are only offering 15p per kW (and apparently this is generous) I estimate it would take about two years just to recoup the admin fee, so I am giving away the spare energy.
I have also subsequently discovered that insurance for panels without MCS certification is either impossible or very expensive and makes selling the house trickier too.
MCS certification is not possible retrospectively either.
I would have put this review up earlier only the company wasn’t on Trustpilot (even though I was apparently shown some reviews from here during the sales pitch) and I didn’t get around to asking Trustpilot to add a new company till recently. Sorry if this info comes too late for you.
Edit added 14/03/2024
I note the contents of Bespoke's reply and can add that since writing this review I did speak to Bespoke about it before they replied, and I have booked them to install a solar battery (arranged several weeks before their reply) because I appreciate that payback from the utility company will never be as much as the electricity costs me (even if I could get it) and as I've only had the panels over a winter period so far, I haven't seen a huge benefit from them yet. My comment about office back up relates to many failed attempts to receive a copy document taken back to the office in error. I understand that the office is now being run by a completely different team and can confirm that the lady in charge now is super-efficient and helpful. She returned the document within a day of asking - I'd been waiting months for the previous person to return it. Once again, I confirm that I have no problem with the work that Bespoke do and am looking forward to the installation of the solar battery next month.
September 6, 2023
Unprompted review
Reply from Bespokesolutionsneltd
Thank you for taking the time to share your experience with Bespoke Solutions (NE) Ltd. We truly value all feedback, as it helps us to maintain our high standards of service and to improve where necessary.
We're pleased to hear that you found the installation of your solar panels to be quick and efficient, and that they are performing well. Our team takes great pride in the workmanship and quality of our installations, ensuring they meet all the required guidelines and regulations.
Regarding the MCS certification, we understand your concerns. As of August 2023, the UK’s regulations around solar energy installations have evolved, and MCS certification, while beneficial, is no longer a mandatory requirement for selling energy back to the grid, especially with energy providers like Octopus Energy. We strive to stay ahead of industry changes to offer our clients the most efficient and cost-effective solutions.
We were surprised to read your comments about our aftercare service, as we pride ourselves on the support we offer our clients. We are readily available Monday to Friday, 8:30 am to 4 pm, and are dedicated to providing timely and effective support. Our team is known for its responsiveness and commitment to client satisfaction, and we have many testimonials to this effect. We encourage any client with concerns to reach out directly, as we are always here to help and ensure your experience with us is positive.
It's crucial to highlight a key aspect of utilizing solar energy most effectively: the best policy is to consume as much of the energy generated from your rooftop solar panels as possible within your home. This approach ensures the best financial outcome, as the energy suppliers will pay approximately 15p per kWh for the energy you feed back to the grid but will charge you over 30p per kWh for the energy you then buy back. Using the energy you generate directly is significantly more cost-effective than selling it back to the grid.
This is why we encourage homeowners to take control of their energy and consider not feeding back into the grid unless necessary. Selling back can of course provide some return, but it is minimal compared to the savings achieved by utilizing the energy produced. In fact, the savings from using your generated energy significantly outweigh any potential earnings from selling back. This emphasis on direct usage over selling back is one of the reasons we highlight the importance of understanding and managing your own energy consumption.
We never speculate or provide estimated financial returns from feeding energy back to the grid, as these can be misleading. Instead, we focus on calculating what you can generate and use, applying factual figures that remain constant, ensuring you are in full control of your energy savings. Our goal is to educate our clients on these principles to help them maximise the benefits of their solar energy systems effectively.
Regarding the administrative fee associated with Octopus Energy, we acknowledge this may be a concern for some. It’s important to note that Bespoke Solutions (NE) Ltd is not affiliated with Octopus Energy or any other energy company, and we do not have control over the charges they impose for specific services. Our company ethos strongly emphasizes the importance of using the energy you generate rather than selling it back to the grid.
Insurance for solar panels without MCS certification can vary, and we are here to assist our clients in finding suitable options that ensure they are fully protected without incurring excessive costs.
Finally, we deeply regret any misunderstanding regarding our services, we invite you to contact us directly, so we can further discuss your concerns and how we can make this right for you. At Bespoke Solutions (NE) Ltd, we are committed to ensuring the satisfaction of all our clients and would welcome the opportunity to address any unresolved issues.
Thank you once again for your feedback.
Warm regards,
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