Besrey Reviews 

5
TrustScore 3 out of 5

3.0

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Company details

  1. Baby Store

Written by the company

Besrey product is made for the safety and convenience to you and your kids. We hope our high quality product will accompany your baby to grow up.


Contact info

3.0

Average

TrustScore 3 out of 5

5 reviews

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3.0

All reviews

(5)

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Rated 3 out of 5 stars

Unresponsive Registration Page

I received the bedside crib as a gift, ordered through Amazon. Everything with the product itself is fine but when I went to register my crib on their website per the printed manufacturing card, the submit button never responded. I even refreshed the page and re-typed all of my info just to run into the same unresponsive "submit" button. I checked my email but I have no confirmation that my crib was registered and unfortunately will likely never be contacted if there is a recall.

March 8, 2025
Unprompted review
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Reply from Besrey

Hi Amber, Thank you for your feedback. We're truly sorry for the inconvenience and confusion this caused. Our website operations were managed by an outsourced team. Unfortunately, this led to delays in maintenance and user support on our official website — including technical issues like the one you encountered. We’ve now fully brought operations back in-house and launched a new customer support system to ensure better service moving forward. Our official customer support email address has recently been updated. If you could reach out to us at CustomerService@besrey.com , we’d be happy to manually confirm your registration and ensure you are covered for any future recall or product updates. Thank you for bringing this to our attention — your trust means a lot to us.

Rated 1 out of 5 stars

Item never delivered but charged

I ordered a 7-in-1 trike online from Bersey. My order was confirmed and my credit card was charged. After 4 weeks, I have not received the item and the tracking they supply just shows the order confirmed. All of my attempts to get an update have been unanswered. At this point, I do not know if I will ever get the item and their return policy says merchandise credit only.

April 18, 2024
Unprompted review
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Reply from Besrey

Hi Kate,

We’re truly sorry for the lack of response and the frustration this situation has caused.

During the time of your order, our website and support services were managed by a third-party team. Unfortunately, this led to delays in order tracking updates and missed customer inquiries. We completely understand your concerns and apologize for the poor experience.

We’ve brought all operations and customer service fully back in-house, and we’ve also updated our return and refund policy.

Warmly,
Team Besrey

Rated 1 out of 5 stars

Lack of proff training of Besrey support lead to Theft & Deception. This is fixable do better next time

I was ecstatic to purchase Besrey's Tricycle however after the purchase my money was then held hostage for close to 3 months with intermittent communication- from me to Besrey support, inquiring about my purchase over & over just to get lied too a total of 5 times.
I was told my order was on its way twice then I was told they ran out of products. Afterwards, Besrey support lied to me again telling me my purchase was on its way. With the holidays and my nephews Christening come and gone I was feeling pretty bummed but also disrespected and worried that I may have been robbed/scammed.
So again I reached out to be told "due to employee negligence your purchase is delayed" so I waited 3 more weeks after which I called and called walked around in circles like a jack@ss by promises. I demanded a refund & will certainly never purchase from "Besrey company" again.
I would like to post the deceptive emails from Besrey support however I cannot on this outpost. I will be posting on other sites with screen shots of proof. Thank you for listening & for your patience.
Maybe next time honesty is the best policy, theft is intolerable & may I suggest professional training for Besrey support team and administrative supportive services.
This way everyone gets treated with respect they deserve and Besrey employees don't attain the opportunity to steal, deceive future customers. Where do I get my baby & toddler supplies now?
Sincerely Ms. Donckers

December 30, 2023
Unprompted review
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Reply from Besrey

Dear Ms. Donckers,

We’re truly sorry for the frustration — and especially for how long it has taken us to respond.

We were relying on an external team for support. We’ve transitioned all operations back to our internal team, retrained our support staff, and updated our policies — including a full refund guarantee for undelivered orders — to prevent situations like this from happening again.

Even though time has passed, we’d still love the chance to make this right. Your feedback matters deeply, and we’re grateful that you spoke up. Thank you for holding us accountable.

Warm regards,
Team Besrey

Rated 5 out of 5 stars

Amazing stroller!

Amazing stroller!! If you do not want to spend a ton of money on a quick connect stroller this is perfect because any size infant car seat( I have a chicco) will fit perfectly in the back seat of the stroller (with seat all the way reclined) and my 2 year old can sit in the front comfortably. I would definitely but this again!

August 3, 2022
Unprompted review

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