Best4Flooring Ltd Reviews 

395
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, past reviewers overwhelmingly had a truly great experience with this company. Customers warmly praise the ordering process, highlighting that it is extremely straightforward, easy to navigate online, and accompanied by prompt communication regarding updates. People frequently mention that all of the flooring products are of exceptional quality, featuring lovely patterns, wonderful textures, and very competitive prices. However, some customers also noted frustrating issues with delivery delays, broken tracking systems, or receiving incorrect sizing on their cut rolls. A few people mentioned ongoing difficulties with the courier service, occasional missing items from delivery vans, and challenging procedures when attempting to resolve mistakes.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and pricing, noting that the flooring looks amazing,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick arrival times and... See more

Quality

Consumers find quality to be positive, frequently highlighting the great materials, lovely designs, and... See more

Order

People report positive experiences with order, highlighting the simple online checkout process, great product... See more

Price

Clients share positive opinions on price, frequently highlighting competitive rates, great product value, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was excellent. Pattern is lovely and really pleased with how it looks. Only issue is how delicate the vinyl is. This is identified as suitable for kitchens but concerned it won't be durable... See more

Company replied

Rated 4 out of 5 stars

Ordered a sample of patterned vinyl. The ordering process was very efficient and it was great to be able to obtain a free sample to be able to look at in our room. Sadly as it was a patterned sample... See more

Company replied

Rated 5 out of 5 stars

Website was easy to navigate and I was able to order samples of vinyl sheet flooring which arrived promptly and are a good size so it's easy to see how the design would look in my rooms. Pricing seeme... See more

Rated 5 out of 5 stars

Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... See more

Company replied


Company details

  1. Flooring Store
  2. also in
  3. Home Improvement Store
  4. Interior Designer
  5. Wood and Laminate Flooring Supplier

Written by the company

Best4Flooring is an E-commerce flooring retailer. Orders accepted online 24/7.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(395)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good service

Really good service!
Ordered flooring and it came 2 days later. It was about 40% less than the local flooring shop down the road and I fitted it myself. Bathroom looks great and the flooring is really good quality. Love it! Better than the bog standard plain flooring love the mosaic style.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor quality flooring and dismissive customer service

Very disappointed with both the quality of the vinyl flooring and the way my complaint was handled.

The flooring marks, dents and creases incredibly easily under normal household furniture. I understand different materials have different characteristics, but as a customer I should not need specialist knowledge about foam-backed vinyl to avoid buying a product that performs this poorly in a normal home environment.

All I know as a customer is the difference between good quality flooring and poor quality flooring, and unfortunately this feels like poor quality flooring. Furniture leaving visible indentations and creases so easily is not what I would expect from a product sold for everyday domestic use.

What made the experience worse was the response from customer service. Instead of showing understanding or trying to help, I received a long explanation basically saying this is “normal” and therefore not their problem. The complaint was dismissed entirely with no real attempt to resolve the issue.

I regret buying this flooring and would advise others to be cautious before purchasing, especially if you expect a durable surface suitable for normal household furniture.

May 6, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Thank you for taking time to leave a review.

We are sorry to hear that you are disappointed with the flooring and your experience with our customer service.

We have also reviewed the correspondence from our customer service team, and the emails provided a detailed explanation regarding your complaint. They also provided advice on ways to help minimise denting and markings.

As advised previously, the flooring purchased is a foam-backed sheet vinyl. This type of flooring is specifically designed to provide a softer and more cushioned feel underfoot. Due to its softer construction, it can be more susceptible to indentation or marking from furniture when compared to more rigid vinyl flooring products.

To help minimise marking and potential damage, we recommend using protective felt pads or furniture cups under all furniture legs, particularly heavier items. Furniture should also not be dragged across the surface, and weight should be distributed as evenly as possible to reduce pressure points.

Kindest Regards
Best4Flooring

Rated 5 out of 5 stars

Really good quality flooring

Really good quality flooring, delivery very quick. All round good experience

April 24, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Good Afternoon

Thank you for your kind words! We're really glad to hear you’re happy with the flooring quality and that the delivery met your expectations. It’s great to know you had a smooth experience from start to finish
I hope you enjoy your new flooring for years to come !

Kindest Regards
Best4Flooring

Rated 5 out of 5 stars

Excellent service

Item delivered on time. Kept informed of order progress. Item as described; quality as expected; advice appropriate to product very welcome and useful.

April 23, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Hi Sylvia

Thank you for your thoughtful feedback! We're pleased to hear your order arrived on time and that our updates kept you well informed throughout. It’s great to know the product met your expectations and that our advice was helpful. We really appreciate you taking the time to share your experience.

Kindest Regards
Best4Flooring

Rated 5 out of 5 stars

Great price

Great price, gorgeous flooring, packaged perfectly, quick and easy collection.

April 7, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Thank you for your great feedback! We’re really pleased to hear you’re happy with the price and the quality of the flooring, and that collection was quick and easy. We appreciate your support and hope you enjoy your new flooring!

Kindest Regards
Best4Flooring

Rated 5 out of 5 stars

I changed my mind on two separate…

I changed my mind on two separate occasions, for a different style of flooring.
My fault totally! 🤷‍♀️
The lady over the phone was so helpful and so efficient. She amended my first order giving a refund within 3 days. The second time I changed the colour, but same pattern. Just in time, before the flooring had been dispatched.
She was incredibly helpful. I found this company to be most professional.

April 14, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Hi Jacquie

Thank you so much for your kind words and for taking the time to share your experience!

We’re really pleased to hear our team was able to help you through the changes to your order smoothly. We completely understand that decisions can change, and we’re glad everything was handled quickly, including the refund and final amendment before dispatch.

Your feedback about our service and professionalism means a lot, and we’ll be sure to pass your lovely comments on to the team. Enjoy your new flooring, and thank you again for choosing us!

Kindest Regards
Best4Flooring

Rated 5 out of 5 stars

Purchased flooring for bathroom and…

Purchased flooring for bathroom and kitchen. Great quality and design, delivery prompt.

April 9, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Hi Helen

Thank you for your great feedback! We’re really pleased to hear you’re happy with the quality and design of the flooring for your bathroom and kitchen, and that delivery was prompt. We appreciate your support and hope you enjoy your new floors for years to come!

Kindest Regards

Rated 5 out of 5 stars

Excellent

Excellent service

April 5, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Thank you for your feedback! We’re really glad you were happy with the service and appreciate you taking the time to share it.

Kindest Regards
Best4Flooring

Rated 1 out of 5 stars

Dreadful experience

Dreadful experience, the flooring was very nice and good value for money, but the problem is the courier service DX express that is used.
They lied about attempted delivery when we were at home all day. They promise they are due to deliver your item and then don't show up, I had to stay at home for 4 days waiting for delivery eventually turned up a week after initial estimated delivery date.
Off putting experience would rather pay a little more and shop locally in future to avoid stress and being lied to.
If company use DX delivery AVOID

April 8, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Thank you for taking the time to share your feedback, and we’re really pleased to hear you were happy with the flooring itself and found it good value for money.

That said, we’re very sorry to hear about the issues you experienced with the courier service and the delays to your delivery. We understand how frustrating and inconvenient it is to wait in for deliveries that don’t arrive as expected

While we don’t directly control the courier’s day-to-day operations, we absolutely take this kind of feedback seriously and will be passing your comments on to them

Kindest Regards
Best4Flooring

Rated 5 out of 5 stars

Good website easy to order quick…

Good website easy to order quick delivery very good service and very happy with product and well imformed at every stage from order to delivery

April 8, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Hi Antoine

Thank you for your lovely feedback! We’re really pleased to hear you found the website easy to use, the ordering process smooth, and the delivery quick. It’s great to know you felt well informed at every stage and are happy with the product. We really appreciate your support!

Kindest Regards
Best4Flooring

Rated 5 out of 5 stars

Best4 flooring delivered the order I requested.

After the moduleo cleaner I ordered was leaking on delivery the second attempt to deliver went well.

March 19, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Hi Ann,

We don't seem to have received and e-mail back with your order number.
Now that we have this, we can arrange a replacement.

Thank you

Rated 5 out of 5 stars

Delivery great

Delivery great, no problem even with road being closed. Excellent quality of product, well packaged.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

The whole thing was easy, from ordering the flooring, being kept informed of the progress of the order and even having the option to give a preferred delivery date. Everything went smoothly and the delivery arrived on the date requested.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Cut our lino to the wrong length

We bought two rolls for two different bathrooms but had them delivered to the same address. Unfortunately, the first issue was that despite being told that both had been delivered in fact one had in fact been delivered. We then had to wait a few more days for the second roll to turn up. When we came to have the second roll laid, we discovered that this company had cut it 25 cm short to what we had ordered. So despite the communication and the product being good, I really cannot recommend this company as how can they get something so fundamental wrong as cutting the piece to the wrong length. Fairly incompetent.

March 3, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Good afternoon,

Unfortunately, as both of your items had been fitted by the time the complaint was made, we were unable to replace the item. The reason for this is we are unable to for definite if the error was made when cutting and sending out the vinyl, or when fitted by your fitter.

A 10% goodwill refund was applied to your order at the time of complaint.

Rated 5 out of 5 stars

Easy to order

Easy to order, kept up to date on delivery and arrived on time

January 27, 2026
Unprompted review
Best4Flooring Ltd logo

Reply from Best4Flooring Ltd

Hi Keith

Thank you for your lovely review! We’re really pleased to hear that ordering was easy, communication was clear, and your delivery arrived on time. We appreciate your feedback and hope to assist you again in the future.

Kind Regards
Best4Flooring

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