Best Buy Canada Reviews 

Worst customer service experience of my life. Couldn't return an item two days later with my receipt in hand BECAUSE THE BOX HAD BEEN OPENED!! I was astonished and asked to speak to the manager. They didn't even pretend to care. Practically laughed. Brutal. Never going back.

Thought I was dealing with Best Buy but, in fact, it was Best Buy Marketplace . Instead of dealing with the store regarding product I was dealing with a ‘seller .

Very misleading IMO.

I would strongly caution anyone considering purchasing appliances from Best Buy, particularly when it comes to the delivery and installation services arranged through the company.

My experience has been nothing short of appalling. What should have been a straightforward appliance purchase, delivery and installation turned into an ongoing ordeal involving unprofessional conduct by the subcontracted delivery personnel, careless handling, damage to the appliances, failure to provide services that had been agreed upon at the time of purchase, and a disappointing lack of accountability.

To be clear, my purchase was made through Best Buy, and the store agreed to provide connections as part of the service associated with my appliance purchase. The delivery and installation were subsequently handled by a subcontracted delivery company.

One of the delivery people appeared more interested in making social media content and dancing in customers' driveways than focusing on the job they were being paid to do. Their conduct throughout the delivery was unprofessional, and when I raised legitimate questions and concerns, I was met with laughter, dismissiveness and arguments rather than basic customer service. The one positive thing I can say is that they removed the old units and carried in the new units without damaging the walls.

There were, however, several concerning issues with how the appliances were handled and installed:

• Inappropriate use of my personal property: The delivery personnel took it upon themselves to use my own pure white vinegar without asking me and using it on my floors and on the appliance feet to slide the units into position. I was never asked for permission to use my products. Using an acidic household product in this manner, without consulting the homeowner, is completely unacceptable. I’m also concerned about the damage the acid may do to the appliances.

• Lack of proper tools: They also needed to use my hammer and screwdriver rather than bringing or using their own appropriate equipment.

• Poor installation and levelling: When I requested that the appliances be leveled properly instead of sitting at an angle, a second pair of delivery people came out but I was laughed at when I was explaining what needed to be leveled and then told it could not be done (which was untrue).

• Misleading information about adjustments: The delivery person told me they were unable to make adjustments to the appliance feet. This was simply not true. The feet could be adjusted, and I find it particularly concerning that I was given incorrect information, that the person knew or ought to have known was false, rather than having the issue properly addressed. He never even looked down at the feet. It appeared that the individual simply did not want to make the adjustment, despite it not being a difficult problem to correct.

• Failure to honour the agreed-upon connections: At the time of purchase, the Best Buy store agreed to provide the necessary connections as part of the appliance delivery service. However, the connection components provided by the subcontracted delivery company did not actually connect properly and could not be used. When I raised this issue with Best Buy, I was essentially told that the connections were provided as a courtesy and that if they did not work, it was my problem. This is completely unacceptable. Customers should not be left to resolve or pay for a service that they were told was included.

• There was also damage that was not immediately apparent: The sides of the appliances that were sitting next to each other had been scraped during the moving and handling process. This damage only became apparent afterwards, raising serious concerns about the care taken when moving these units and the condition in which they were left.

I would also strongly caution other customers about signing the forms presented by the delivery personnel. Based on my experience, these forms can potentially be used by the company to distance itself from responsibility for damage or other issues arising during delivery. Not all problems and damage caused by delivery people is visible right away and it’s not uncommon that they pressure people to sign the forms so they can leave as soon as possible.

I recently purchased a microsoft word 24 update. Not being a computer person, I was afraid of challenges with installation, but aI was assisted as needed and received prompt replies to my two messages. I'm very satisfied! Thanks Best Buy!

I ordered a printer from Best Buy Canada as a gift for someone in Canada, while purchasing from the United States. What should have been a straightforward order took at least 3–4 hours of my time and ended with the recipient having to collect her own gift from Purolator, even though delivery was included.

The problems started at checkout. I could enter my U.S. billing address, including my state, but could not specify the US as my country. When I called about the payment difficulties, I was simply told that the printer was in stock. My first order was subsequently cancelled.

Once someone identified the billing-address problem, I placed the order a second time with the country added manually.

Then delivery failed because the delivery address was missing the unit number. I contacted both Best Buy and Purolator to provide it. Best Buy’s representative told me she could not accept that information from me for security reasons and that the recipient would have to call herself. The recipient did call, but the printer still was not delivered to her home. She ultimately had to pick it up at Purolator.

This was supposed to be a gift, not a burden for the person receiving it.

Despite my requests, I was unable to speak with a supervisor. Instead, a representative relayed a response to the effect that sometimes addresses cannot be modified—as though that settled the matter.

My complaint is that customer service failed to identify the initial issue, provided no effective solution to the delivery problem, and offered no meaningful escalation. After 2 orders, multiple calls, and hours of effort, the recipient still had to collect a gift that was supposed to be delivered.

A very disappointing experience, with little accountability or effective assistance from Best Buy Canada.

Huge thanks to Vee and the the Geek Squad team at Yonge and Dundas Toronto Best Buy for an awesome experience. They repaired my ASUS monitor quickly, it was back with me within a few days, and they got everything running smoothly. I appreciate Vee and his team for being friendly, knowledgeable, and reliable from start to finish. Due to the great service, Best Buy will be my go-to destination for all my electronic devices. Highly recommend them!

Best Buy Canada sucks! Couldn't process an order and deliver 2 blocks away. Typical Canadian.

My experience with Best Buy's price match service was extremely disappointing.

Before purchasing my iPhone 17, I contacted online support TWICE and both agents explicitly approved my price match. I relied on their confirmation and completed the purchase. However, afterwards, Best Buy refused to honour its own agents' approvals, dismissing everything as a "miscommunication."

Trying to resolve the issue was like being bounced around like a ball between online support and the store manager. Nobody wanted to take responsibility. The in-store customer service was equally disappointing, with an impolite, dismissive "take it or leave it" attitude.

A price match should not feel like a battle! What is the point of offering this service if customers cannot rely on what your own employees promise?

To make matters worse, I submitted a negative review on Best Buy's own website, but it still had not been published after more than a week. It certainly makes me question how openly negative customer feedback is handled.

Best Buy, perhaps it's time to match your customer service to the promises you make to your customers.

I was at the Best Buy location in Shawnessy, Calgary. I was wanting to buy the flaf ship Hisence UR9 75 inch tv. They had no display models set up for a 75 inch or 75 inch UR9.
I went to Vision, a Canadian Company, and they had a demo tv set up. Guess were I bought the Tv.
For chain as big as Best Buy, not to have the Hisense UR9 tv on display is a total joke. Get your s...t together, and maybe you can sell a Hisense tv.

Best Buy Canada must be using Shopify as a back end. Takes more than 20 minutes to obtain a code to have access to your account. "Lost conversion". In other words: NO SALE! Am avoiding Shopify sites if I can, and am advising merchants that I will not do business with them if they continue to use Shopify or fail to make it transparent and immediate for the customer.

Found some crusher ANC 2 headphones here for 169$ on sale.. I got them.. there was dirt in the unopened package from there I was like are these even new...? Try them on a few days later and the volume up button came broken... Not very cool at all

short staffed, on weekends often with employees more invested in conversation with one another or their phones. there are some good attentive staff but overall go during the week when the grown ups are in charge and not giggling on their phones.

Ordered a washing machine based on delivery. Nothing was said for two weeks, then 3 days before delivery it got moved 3 weeks. Hard time believing they didn’t know before this that delivery wouldn’t happen,

A Geek Squad tech visited my home today to assist with a TV installation. His name was IJ. He was wonderful and fixed the problem in minutes. Great customer service, polite, knowledgeable and friendly. I would not hesitate using Geek Squad again. Employees like IJ make Best Buy and the Geek Squad a standout. Thank you.

Geek squad membership is a scam. Was scammed into getting it, told I couldn't cancel for a year. Now 1 year later still trying to cancel it and it won't let me do it online and they won't do it over the phone.

A month after ordering a product online it never showed up, after my third call with best buy the said I would not be getting the item and id get my money back in 5 business days

Worst experience ever, dummy platform, customer service people! I managed to deal with 3 of them over five days and they are all professional at wasting time and raising excuses. After 5 days, the order was canceled without any valid reason. Don't buy from them... stay away!

I ordered a Samsung tablet Sept 25, 2026. Best buy did not have the item. Did not send me product. I requested a refund and I have not received refund and today is Oct 6. My order number is 1031245129

One on the worse online shopping experience I have ever had. A simple earbuds is taking almost 3 weeks to be delivered. Don't ever attempt their online delivery. They just keep on postponing the delivery dates....very frustrating.
As of now almost 17 days since the order was placed and they have yet not delivered. Worse online delivery service.

Ordered a toaster and kettle as a gift. Had them delivered. They just delivered product in their original boxes. Boxes are all damaged on the outside. Best buy should put them inside some sort of shipping box to protect the product. Do better next time.