BestDrive France Reviews 122

TrustScore 2 out of 5

2.2

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Company details

  1. Auto Repair Shop

Written by the company

BestDrive est un réseau de distribution pneumatiques de plus de 230 centres auto et industriel à votre service dans toute la France. Révision, vidange, géométrie, pneu été, pneu hiver, pneu 4 saisons, essuie-glace, ... notre gamme de services répond à l'ensemble de vos besoins que vous soyez un particulier ou un professionnel. Nous nous occupons de tous types de véhicules : voiture, van, 4x4, camionnette, mais également les poids lourds, les véhicules agricoles ou de génie civil, et bien sûr les engins de manutention. Confiez-nous votre véhicule particulier ou votre flotte, on s'en occupe !


Contact info

2.2

Poor

TrustScore 2 out of 5

122 reviews

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1-star

Replied to 53% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

BestDrive France responded on behalf of…

BestDrive France responded on behalf of their operation, which is utterly incompetent, located in Athlone, Co. Westmeath, Ireland.
They requested I contact them but left no contact details. You couldnt make this up.

October 25, 2025
Unprompted review
BestDrive France logo

Reply from BestDrive France

Bonjour Martin,

Je vous remercie d'avoir pris le temps de partager votre expérience. Je suis désolé d'apprendre que vous avez rencontré des difficultés avec notre service à Athlone. Votre retour est important pour nous et il est essentiel de résoudre cette situation.

Je vous invite à nous contacter directement par téléphone ou par e-mail, afin que nous puissions discuter de votre situation et trouver une solution. Nous voulons nous assurer que chaque client reçoit l'attention et le service qu'il mérite.

Merci de votre compréhension, et nous espérons avoir l'occasion de rectifier cette expérience.

Cordialement,
L'équipe de BestDrive

Rated 4 out of 5 stars

Best Drive Naas were super efficient…

Best Drive Naas were super efficient even though my issue was a minor one, they had me sorted in a few minutes. Manager and staff all very pleasant. Well done & thanks.

April 16, 2025
Unprompted review
BestDrive France logo

Reply from BestDrive France

Bonjour Gerry,

Merci beaucoup pour votre retour positif. Nous sommes ravis d'apprendre que vous avez été satisfait de la rapidité et de l'efficacité de notre équipe, même pour un problème mineur. Nous nous efforçons toujours de fournir un excellent service et vos éloges seront communiqués à notre personnel. N'hésitez pas à revenir nous voir si vous avez d'autres questions ou besoins.

Cordialement,
L'équipe de Best Drive Naas

Rated 1 out of 5 stars

Put my car in for a pre NCT check

Put my car in for a pre NCT check, I was told what needed to be done to the car would cost me 750€. I went to my local garage and all he replaced was a window wiper and my car just passed the NCT. Felt I was being bribed.

October 18, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Dear Rebecca Fee, thank you for your message. Could you please tell us which branch you are talking about ? Best regards

Rated 1 out of 5 stars

Receptionist has an attitude problem

Dundrum Branch

The receptionist is in the wrong job and will put me off ever returning here. He is definitely not a people person. His attitude stinks, both on the phone and in the garage - huffing and puffing while I was filling in forms. Didn't feel very welcome and felt like I was causing him an inconvenience.

Good price and service time.

October 23, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Dear Eamonn O Nuallain, thank you for your message. Could you please tell us which branch you are talking about ? Best regards

Rated 1 out of 5 stars

Very bad experience

Very bad experience. Charging too much for changing brake pads and alignment cost me €300 for just 2 tyres for an old model car. When asked why is it too expensive, became very defensive and rude. NOT RECOMMENDED . Go somewhere else or fix your car yourself if you can.

September 21, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Bonjour,
Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes désolé d'apprendre que vous avez trouvé nos tarifs élevés et que notre service ne répondait pas à vos attentes. Sachez que nous nous efforçons de fournir une transparence totale sur nos prix et de maintenir un service de qualité.
Votre retour est précieux et nous aidera à améliorer notre approche et à mieux former notre équipe pour éviter des situations similaires à l'avenir. J'espère que vous pourrez nous donner une nouvelle chance de vous servir dans le futur.
Cordialement,
L'équipe BestDrive

Rated 5 out of 5 stars

Tried to charge me 1100 for battery and…

Tried to charge me 1100 for battery and alternator turned out it was fan belt, 20 euro fix

July 29, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Carol,
Thank you for your positive review.
We look forward to seeing you again in our agency.
The BestDrive Team

Rated 1 out of 5 stars

Never seem to answer phone

Never seem to answer phone. Must have plenty of business.

June 14, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Dear Brian, thank you for your message. Could you please tell us which branch you are talking about ? Best regards

Rated 3 out of 5 stars

Got my car full service last week cost…

Got my car full service last week cost was €239 which was reasonable but much to my disappointment there was no schedule sheet to show that all items were checked. When I went back and asked for it I was told new system in place hence no detailed sheet. It was the customers only way of knowing that everything was checked. Bring back Advance

June 7, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Hello,
We are sorry for the inconvenience.
Your satisfaction is important to us, thank you for your comment.
The BestDrive Team

Rated 1 out of 5 stars

They do not answer phones and when they…

They do not answer phones and when they do they take your details down and never call you back

May 27, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Dear Conrad, thank you for your message. Could you please tell us which branch you are talking about ? Best regards,

Rated 1 out of 5 stars

Rediculous price for tyres and ignorant staff

Rediculous price for tyres, staff very rude and ignorant mainly receptionist, didn’t speak to me when I was trying to pay.

April 8, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Hello,
We are sorry for the inconvenience.
Your satisfaction is important to us.
The BestDrive Team

Rated 1 out of 5 stars

I put my Honda civic in for a full…

I put my Honda civic in for a full service and a pre nct check in march 2024.i returned for collection to be told the "brake discs were worn , and that the tracking needed attention " I was surprised and asked if these would be failures on the nct test ? I was told that they didn't know ? I decided to have the tracking done at an extra cost of 35.00 euros. The next day I put my car in for it's n.c.t.it failed due to a damaged cover at the steerage linkage arm.when I told the examiner it had been serviced the day before he was amazed ! And said " it was such a bad tear you can see the grease behind it " so why was this not picked up by the garage? Why did the technician working on that very same piece of equipment ie adjusting the tracking, not draw it to his supervisors attention ? And of course the brake discs were not a problem during the n.c.t.test ! I am afraid my experience with Bestdrive leaves a bad taste in the mouth, and too many unanswered questions ! I would certainly not recommend them to any of my friends and will certainly not be returning for any further works.
Robert.

March 5, 2024
Unprompted review
BestDrive France logo

Reply from BestDrive France

Hello Robert, can you give us more information about your experience (branch, invoice date and number, etc.), this will help us to work on the information and better understand your message. Thanks in advance,

Rated 1 out of 5 stars

Bad experience

I tried to use a Three+ voucher so I can save money from the service but before committing to them I confirmed 1st if they accept the voucher. They said yes and to get it printed. On the time that I pay, they said they don't accept the voucher and I have to pay the full price. I felt scammed as I could have gone to a better garage with a better price. They scammed me that they will accept the voucher and once all service is done and I have to pay they did not accept it.

October 5, 2023
Unprompted review
BestDrive France logo

Reply from BestDrive France

Hello,
We are sorry for the inconvenience.
Your satisfaction is important to us.
The BestDrive Team

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