Bestofbritishbeer Reviews 

34
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

As a trial (I've got poor taste buds) I tried the the Strong Beer box. Could I taste much? Not really until I came to the Coach House Blueberry Classic Bitter. So my answer is to go for strong taster... See more

Rated 5 out of 5 stars

DHL lost my package (Beer for Year) and told me they didn't know why or how but that I should probably contact Best of British Beer to see what they wanted to do. Thanks DHL! Best of British Beer were... See more

Rated 5 out of 5 stars

I ordered a 3 month cider subscription for my dad's birthday in April and I can't express how pleased I am with the product and with the service! Very reasonable prices and even though there were a co... See more

Rated 5 out of 5 stars

Delivery arrived promptly just 2 days after ordering. Well pleased with the interesting selection of British Beer and Cider ~ all brews have not tasted before. Larder now stocked in readiness for t... See more

Company details

  1. Beer Store

Written by the company

Specialist retailer of craft beer and cider from the UK's best independent microbreweries.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34 reviews

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No recent history of asking for reviews

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4.3

All reviews

(34)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service and excellent beer

I had some payment issues during the order, but they were very responsive and helped me out. Once ordered, the beers arrived within a day and were perfectly intact.

As for the beers themselves, I've been very pleased with almost all of them so far. There was a good variety and several real winners that I'll definitely be buying again - the Heather Ale in particular.

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

The IPA case of 12 wasn’t as described. Ordered the juicy/exotic selection.
Only 1 had the description of juicy.
Nothing juicy/exotic about the other 11.
Expensive for what they supply.

November 3, 2023
Unprompted review
Rated 2 out of 5 stars

Compulsory Marketing Email Sign Up

Not possible to buy from them without opting into marketing emails - literally a required field in the checkout process. A shame, as the products looked good. The screen you have to enter your email into says the following and it isn't possible to just agree to the Ts&Cs:

DON'T MISS OUT!
Sign up to the Best of British Beer newsletter to receive all the latest news and offers directly to your inbox.

Your email
Enter your email
This is a required field.
Submit

I agree to Terms and conditions and I am happy to receive your newsletter with all your promotions.
This is a required field.

August 24, 2023
Unprompted review
Bestofbritishbeer logo

Reply from Bestofbritishbeer

Amended response:
I've just gone through the checkout and it isn't compulsory or a required field so I think I know what's happened. At the bottom of the checkout page there is the option to add your email address to sign up for the newsletter. if your payment doesn't go through, ie your CVV number is wrong etc, it sort of sits on that field and it looks like you need to complete it- you don't.
When the payment goes through it just flicks past that page. I'll see if there is something we can do to make it less obvious! Thanks for bringing it to my attention
Cheers

Rated 5 out of 5 stars

Support Your Local (British) Beer Company

Have used this company a few times now. They are excellent in being able to supply slightly more obscure brews as well as the well-known and well-quaffed ones that everyone is familiar with. Good range of beer types from all over the country (including my own Scottish habitat)> You beer drinkers out there should give them a go as I doubt you will find anyone as good and reliable in beer choices. Keep finding all these good micro-breweries as they are the life-blood of the discerning real beer drinker.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent selection

Excellent selection from around the country. Slight glitch with original order rectified within 24 hours. Really good customer service. I will certainly be recommending to friends. The crate made a really lovely present

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

What a GREAT company!

What a GREAT company! Superb selection of British beers and friendly, efficient service from LORNA in Customer Service. I really love the personal touches from this small, independent, employee-owned business.

I’ll certainly use them again and I recommend ‘Best of British Beer’ to everyone for great beers at great prices and great service too.

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely superb

Absolutely superb. Great beer selection, great service and particularly fast delivery. Just what you need when you're finding ways of filling this ludicrous lock down.

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

great service despite initial mixup

Ordered a pack of beer for a present - sadly one bottle was smashed in transit, Initially i was niggled they did not answer my emails so went through paypal resolution centre - instantly I received a call from a friendly lady who was very apologetic and it turned out there was a mixup with the email address i had taken from paypal. offered to replace the smashed bottle and gift box which arrived the very next day. Now considering ordering another it's so nice !

September 30, 2020
Unprompted review
Rated 1 out of 5 stars

Diabolical service

Awful service from this company. I ordered a case of beer for a Xmas present. I received an email saying it would be delivered within 2-3 working days. A full 7 days later I received an email saying that they couldn't deliver to the Isle of Wight because of extra transport costs unless I paid another £5. I cancelled the order and took my custom elsewhere. If they had any concern for customer service they should have realised that they had left it too long before informing me and absorbed the cost themselves and delivered it with an apology for the delay.

December 6, 2016
Unprompted review
Bestofbritishbeer logo

Reply from Bestofbritishbeer

HI Kevin

You're absolutely right. We should have done that. We do ship items within 2 days but because you were IOW we had left it to be dealt with and then time just whizzed past. It is the busiest time of year but that's a reason not an excuse.
Apologies for the inconvenience
Regards
Gill

Rated 2 out of 5 stars

Do not reply to emails

Ordered the Christmas beer advent calendar in September 16 for delivery in November 16. Had conformation that my order was shipped on next day delivery. For some reason my order was delayed for 24 hours, without any reason or email from Best of British Beer. I sent a couple of emails to them and they finally answered my email six days later, with a lame excuse that they have been busy. Poor customer service.

November 8, 2016
Unprompted review

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