Best Pest Control Reviews 448

Took my money then ran, will take legal action to get the money back.

How can I get my money back. Having now read all the other reviews I am going to have to assume that I will not receive my order. I want my money back. Has anyone been successful in getting their money back from Best Pest Control. Please can you advise.

Update (28/05/2025)
Never received my order. Never got a reply from Bill Pilkington (the owner and sole beneficiary of (BEST ULTRASONIC CLEANERS LIMITED the company that runs the “best”pestcontrol website). I had to call my bank and go through a charge back process where they will try and retrieve the money I paid Bill on my behalf. This is clearly a dud company with a deceptive owner.

Bill, if you’re reading this, go stick your head in a toilet you miserable toe rag. I’m leaving all the details for Bill here:

Bill Pilkington
Dove Cottage
Bluebell Lane
Todmorden, OL14 8SE, West Yorkshire

Star rating should be zero. Mirroring other complaints: no goods received and no response to calls or emails. They say they use Royal Mail but I received no notification from Royal Mail that they were in receipt of goods. Disgraceful.

Maybe Don’t call your company “Best Pest Control” if you don’t offer pest control services and are just a random online shop. A very annoying and misleading waste of time.

Avoid at all costs!
Order never arrived. No response to email or multiple phone messages. They use an answering service so you can't actually speak to an employee.
Thankfully I ordered via PayPal so was able to obtain a refund from PayPal under the buyer protection scheme.

Never recieved ordee, made contact but no reply

There has been a complete failure from this company to communicate with me. The call center they use are helpful but can not deal with requests for refunds, so they make notes and pass to the company, who never return my call or emails. I have not received an item ordered on the 31 st March 2023. Which is currently 11 weeks ago. They need to sort out their customers communications.

I recommend avoiding this company. As of the 5th March I await a refund for an item returned on the 19th January ordered at the beginning of that month. The order valued £169.99 was paid in full and acknowleged on 03/01/18 however no delivery tracking number was ever sent. I admit this was remiss of me on my part not to notice this matter.
My complaint about this company is their failure to communicate with me to sort out this problem. I have rang on numerous occasions (at least 5) I have e mailed the company on numerous occasions. Neither produced any result. The company appears to employ the serivces of a 3rd party answering service who promise to send messages for them to contact me. This does not happen.
As the item was returned by me it has proved impossible to locate it. Unless Best Pest Control Co operate there is no way I can make any further progress. Their initial failure to provide a tracking number is at the heart of my problem. I find myself in the position of having no other option than to wtite this negative report.

Great service. Thank you for the best services.

really pleased with the goods and the fast delivery, many thanks

Have had contact and item is in disbatch , was happy to refund if I wanted ,

Telephone never answered, emails not responded to. The amount involved is not worth bothering about - £12 - but this is service at its worse.

There are other companies selling similar products - shop around.

I placed my order on 4 January. Received a partial delivery on 24 January, with no invoice or explanation. Phoned the owner on 27 January; he did not explain his omission and said he would send the remaining goods that afternoon. He never did.

In total, I sent eight emails and left four voicemails and phoned about two dozen times. Apart from that one phone call mentioned above, the owner did not answer or respond to anything, in spite of his claims of "personal touch, just phone and talk to a human being" on the BPC website.

I filed a chargeback with my credit card company for the goods I had never received. However, since the owner had sent the first batch of goods out of the blue without bothering to respond to any of my attempts to contact him, I had no idea whether he would once again send my goods without notice and then demand payment, so I continued trying to get in touch. The only way I was able to reach him was when I found his new employer on his LinkedIn page and emailed their general address, asking them to pass on my message. This was the only time he returned any of my messages. He was clearly quite peeved that I had done this, but he never bothered to explain why he had failed to answer any other email I'd ever sent him. Certainly he didn't offer any sort of apology.

It turns out that the owner was such a shoddy business owner that he completely ignored the fact that Paypal alerted him to my chargeback in early February. Had he done so, he might have been able to send me my goods and everything would have been okay for both of us. However, by the time he looked into it, Paypal had long since taken back *all* of the money I had paid - in other words, he lost the money for the goods he had already sent me. Paypal also charged him an extra £14 fee on top of that.

He demanded that I return the money for the goods he had already shipped to me - however, my chargeback was only for the goods he had not sent me. I was only refunded that amount by my credit card company. I have no idea what happened to the rest of the amount that Paypal took back from him. It certainly didn't come back to me.

He clearly thought I was lying about this. He then attempted to convince me that he would send me the rest of the goods if I paid for them with a credit card. However, he had lied to me so many times that it was obvious he would simply pocket any further money I sent, so I ignored him.

I have no sympathy for someone who claims to be running a business but who ignores emails from his customers and his payment gateway provider over a period of months, and then tells extra lies on top of that. I think his losing all of the money I sent him and being charged a fee on top of it was karma for shoddy business practices. I would like to think it made him pay more attention to his customers, but based on other reviews it is clear this is not the case.

when i put down grass seed on soil i always get cats digging holes and pooing (not in the hole they've dug) where i try to grow grass.

first class service

I have sent the faulty Sentinel 3 way cat repeller/deterent ( £149.99) back to the company in the post in May 2013. After speaking to the owner on the telephone, was told I would receive a refund on this, I have not received any refund or any notification.

Without doubt the worst service I have experienced from an on-line business for at least a decade. Bill simply never responds to anything,
I have sent him several e-mails asking for a small refund (only £9.99) which I paid for next day service by carrier (the product took a week to arrive.....by standard Royal Mail ) but have not received a single acknowledgment .
I have found it also impossible to get through to anyone on the phone.
The piece of kit I bought at £149.99 (Sentinel ultrasonic bird/cat/everything else scarer) is not very good, but I have resigned myself to accepting that any chances of getting a refund are zilch. It emits a sound but is ignored by the pigeons.
Dreadful customer care ! I have downgraded to 1 star since my earlier posting.....

Fast and efficient service from this small business. Would use again.

Bought an ultrasonic cat repeller (stv610). Put it in the garden. Cat mess gone. Job done.

My order took a while to arrive because cans of spray cannot be sent by airmail. But when they got here they did the job.