BESTSELLER.com Reviews 

Customer agent Quentin. Very fast, nice, helpful! Great experience!

the automated chat put me onto a staff member who quickly explained the situation, apologised for the inconvenience and then helped me with my return label. Huge thanks to Quentin!

Had an issue with confusing product labeling, but I was immediately offered a satisfactory solution by the customer support operative Quentin, so the 2/5 stars transformed to 5/5 stars.

great, really helpful and useful experience

I placed an order on 20 May for clothes for a holiday on 2 June. I did not receive an e mail/text or any confirmation that it had been processed. I checked the account which said the order was “complete” but given the lack of other communication I could not track the parcel as it said I could on the information. I emailed and received an automated reply saying my query would be answered from India. I am still waiting for an answer. Payment was taken on 20 May but the items did not arrive before holiday so I tried to cancel but that didn’t get any response either. Upon return from holiday the items had been delivered and I have returned them and had money refunded less shipping costs. I completed a form which was requested which allowed me to cancel the order and have the shipping cost’s refunded and as a Jack and Jones customer it states return shipping is free. I have emailed again out of frustration to have the money refunded but am not holding my breath!
This is the worst on line shopping experience of my life and I will NEVER use this company again. Jack and Jones stuff is now available in M and S which is where I sorted the same items a day before we left for holiday on line and cheaper!

Had a good experience with Emilio and problems solved smoothly.

Thank you

Quentin has taken the time to explain the return process to me and has assured me every step of the way. So good :)

Fabulous prompt service by Laura, I sent an email in the morning & by the same afternoon my issue was solved, I was given a full refund plus Additional discount on further purchases.
I have shopped many times with j&j
online & always been more than happy with the quality of the items, price & super prompt delivery, would highly recommend

Worst place I ever purchased from. I order a pair of paints. Didn’t receive them. Emailed custom service to ask what happened to my order. Didn’t ask for a refund since I believed I would get a descent answer about where my order was. Almost three weeks later I get an email saying I will get a refound BUT that they have also charged me for the refound. I didn’t even got an answer, just a refound with a fee. Don’t shop here!!!!!!

Order number: OL1501957989
Similar experience the the customer below. No tracking received and no delivery date given. My order still hasn’t arrived and I’ve requested a cancellation but have been told (through an automated email) that this can’t be done. I would like a refund, as I have not received the goods and have not had any response from customer services (other than automated emails) Not good enough. Please refund my payment.

Good and quick experience with Quentin! Problem solved and received a discount for the inconvenience.

Quentin was very kind and helpful! Also very patient with my request! Thank you!

Quentin was extremely helpful and dealt with my issue in seconds; a great representative of the company!

I have placed an order and have not received it. I have tried to contact several times and not received a response.

My order number is : OL1501859740.

I am not even sure whether I will receive my order. There is no response from the ONLY team. My order is worth around £75.

Not cool. If online facilitating is a Challenge! Why have such a service to disappoint?

Very uncool!!!!

Having said I need my order which I placed on 18th April 2023.

Order did not arrive. Customer services ‘investigated’ 2 weeks ago and agreed to refund me in 24 hours. Still waiting - not good enough! No doubt there will be a trite reponse from them to this post as they have done with others

I placed an order on the Jack Jones website, and it went wrong immediately.

The order did not appear to process, and then 30 minutes later, the items had been ordered twice, and I have been charged twice.
Red Flag 1: The website does not work properly.

I emailed Customer Service to ask if I could cancel the duplicate order, here is the reply:
“Our current response time is less than 11 business days.”
Red Flag 2: Customer Service is terrible.

The reply was not sent from Jack Jones, it was sent from the BESTSELLER Online Shop.
Red Flag 3: Customers are misled to believing they are ordering from Jack Jones, they are ordering from a company called BESTSELLER based in Poland that ships from the Netherlands.

Their Terms & Conditions clearly refer to the right to cancel. However, despite this claim, the Jack Jones/BESTSELLER response is: “Unfortunately, we can’t cancel your order, since we send your order information from the online shop directly to our warehouse system for a speedy delivery.”
Red Flag 4: Jack Jones/BESTSELLER do not appear to follow their own T&C’s.

On reviewing my order, I noticed the address details are wrong, which is going to make the chances of delivery low. Street name, house number and a postcode only.
Red Flag 5: A Netherlands style postal address does not often work in the UK.

This all seemed rather dubious, so I ran a google search, and found countless reviews across Trustpilot from people who do not receive their goods, cannot return their goods, or return them and never receive a refund.
Red Flag 6: This is not the kind of Company anyone wants to have to deal with.

Their website states: “You can always refuse to accept the delivery and the parcel will automatically be sent back to us at no cost to you.”
As so many of the reviews talk about it not being possible to initiate the returns process, this might be the best option, but I do not know how I would track the return or refund process in this situation.

Will Jack Jones/BESTSELLER reply and advise me what to do here? Perhaps I will get a reply in less than 11 days?

Can I get some advice on what happens if I refuse delivery? Will this trigger an automatic return and refund? After what I have read of other’s experiences, I am glad I have the option to contact my card provider and request a refund using Chargeback. What an unnecessary amount of hassle though. Hopefully Jack Jones/BESTSELLER will resolve this before it is required.

Summary: Terrible ordering process and terrible customer service. Hoping others read this and think twice before ordering online from Jack Jones.

My advice to everyone who is having problems:
1. Write down everything that goes wrong.
2. Do not assume it will be ok, flag up the problems from the start.
3. If your order does not arrive in the allocated timeframe of 5 to 8 days, immediately open a dispute with your Card Provider or PayPal.
4. Stick to online retailers with a good reputation.
5. Check out sites like Trustpilot before ordering – I wish I had.

Excellent service! I was very concerned after reading the negative reports, and having had to return some items to Selected Femme, that I would not receive the refund when the courier lost my return package.
Amanda at Bestseller was extremely helpful and contacted the courier.
My refund is now in it’s way

Omg please stay away from this company at all costs. Be warned!!! Just go to a shop.

I ordered two pairs of Jack Jones shorts not delivered a simple error on there website with the address missing one word and the parcel is undeliverable as this company and Evri who do there delivering can't update the address or courier or Evri or vice versa soni lose our. Have tried contacting Evri and Bestsellers all are run by the dumbest people I've ever encountered. Or maybe there all chatbots. Who knows but keep away if you want to keep your sanity and your money. Just go to an actual shop. I am £55 out of pocket no shirts and no response from Bestsellers apart from the lovely Emillo who tells me it's on its way sorry we can't update the address nit possible. Have a nice day. Total joker, joke company, really a bunch of amateurs. Shouldn't be allowed to trade in the UK.