Best Western Hotels & Resorts Reviews 

Recently booked a night through the Best Western Website for a Sure Stay Hotel in Ft. Pierce, Florida. Once I arrived to check in, a Mr. Patel (of course) said he had a reservation for two nights. I immediately corrected Mr. Patel and told him, "No, It's only for one night". He said he would correct that. He where it all goes down hill. I booked King Size Bed Non-Smoking room. Upon check in he explained they only had second floor rooms available. I asked, "do you have an elevator"? He went on to explain, "NO". I told him that is not going to work because of luggage issues and a documented handicap. He conveniently found a room on the back side of the property 1st floor, king size bed. Upon entering the room, the smoke smell was overwhelming and beyond disgusting. The room was lacking maintenance to the hilt. Beat up and dirty woodwork, floor laminate coming up, shower wall fiberglass cracked, a used wash cloth left from the last person who stayed there. A total DISGRACE! We left first thing next morning as the sun was coming up as we planned in the beginning. Three days later, my credit card was charged for a second night. Of course I called the hotel and credit card company and disputed the second charge, which in reality, I should have disputed the charge for the first night as well since it was not what I reserved. Here is the Senior P's response. I am writing in response to your Best Western Complaint. We apologize there is any confusion regarding your billing.

We have checked our records and none of our staff were told you would be staying only one night. The check in documents you signed were all for two nights. You also never came to the Front Desk on March 1, 2024 to check out. Our housekeeping records indicate you received stayover service on March 1, 2024. If a room is empty our housekeepers do notify us, and there were no such notifications. According to our system records and housekeeping records you were at our hotel for two nights, and therfore charged correctly.

If you did leave anytime after housekeeping cleaned your room after check out time, or if you left early without notifying us and checking out, you would also be charged for second night.

Best Regards,
S.P.
Senior Manager
SureStay by Best Western Fort Pierce

As you can see Mr. P first cannot spell. Second, Mr. Patel did not change the reservation with was not correct and blatantly LIED to me the customer. AVOID this DUMP as all cost. Dishonest staff, dishonest owners.

Searched Trip Advisor for hotels in York England UK,
Site wrongly directed me to a page of hotels from which we booked 2 rooms for 2 nights not knowing the Best Western York Inn Maine was in the US instead of UK as requested. Booking.Com no help and Hotel owner very unhelpful and refused to cancel booking and refund the £411.00 despite having 6 weeks to rebook rooms. Unreasonable to retain entire fee and contrary to requirements of good faith.
Trip Advisor no help despite their platform causing error by not searching for York UK hotels as requested.

Reserved a suite. The room had a refrigerator but no microwave. Front desk clerk had to find one. We had to sleep in a cold room because the heater didn't work. We were unable to use the telephone in room because it didn't work. The TV didn't work. On top of that unable to change rooms because there were none available. We only spent 1 night there. There was an apology but no refund. Hotel will be losing a loyal customer.

I stayed at the Best Western in Nashville, Tennessee March 3rd and 4th. Everything was OK until the bathroom. The toilet was very low, so low that I struggled to get up. Now, a high proportion of travelers are older, retired folks. So, a lower than normal toilet seemed crazy! In addition, on a low toilet, certain male parts get dunked, in toilet water full of urine and fecal matter!
I approached the desk clerk and described the problem. He said he was aware of the problem, that many guests have complained. He added that the low toilets came with the building and they would be changed with the next renovation. A customer hygiene problem, known from the time the building was built, not to be addressed until the next renovation, seems like Best Western doesn’t care much about customer satisfaction.

Very bad experience.. I am an employee of Sony and I had multiple times times booking here. But many times and tonight again I was given given dinner late and that too in a bad condition with seminar cooked naans and broken spoon. When I called the receptionist he refused to visit me .. I had to take the dinner to his area by myself and surender the whole dinner in front of him .. he didn't bothered to pay any attention to my greivenace.

Worst experience.

We stayed at the Best Western Montreal Hotel Europa in room 608 which was extremely noisy due to the elevators being right behind the wall. All day and night there was a loud humming sound. We complained the very first day and the person at the reception mentioned there were no other rooms available and they would apply a 10% discount for our stay there. We agreed and got some ear plugs. While checking out we saw that the 10% discount was only added to 1 days instead of 2 days. We we asked Phelris at the reception he was very rude and said he wont apply the discount to both days. We asked for the CAA discount which we forget to include while making the reservation and he said the discount is already part of the cost. We said we didnt provide the CAA information so how come it is part of the rate and he said that is how it is. What a rude person.
We have stayed at Best Western in the past and this was a terrible and sleepless experience. Very upset about this whole stay.

If I could give a negative 5 I would. Do not stay here. Do not waist your time. The first room I was given smelled like urine so bad my eyes burned. There was dirt all over the bed along with dog foot prints. Then I was moved to a room that had a faulty lock, got locked out twice, not even the staff could get in. We had to take the Lock off to get in. The third room was an up grade, by this time I was exhausted and just wanted to go to bed. Went to have a shower and the shampoo and body wash was empty and the shower curtain smelled like mildew. On top of all this every picture and every light fixture including the darn flat screen in the room was un level. Kind of a nightmare for anyone expecting to get what they pay for. These people are a mess! Let me be specific that the Liberty Lake Location is the worst best western I have ever encountered! The breakfast was terrible, the rooms are a disgrace, cleaning staff needs to be retrained. I have stayed at the best western for over 15 years now and I can honestly say that the experience I just had at this location has ruined it for the rest. I will never go back. I will never stay at the Best Western again.

Everything was great until i went from a family outing to come back to my room and my card didn’t work I had to go back and back and they had to get a key to open like what? And there’s people running around banging on the doors and there people coming to the heated pool with ice and throwing it into water and there’s screaming and there’s trouble turning up or down the heat and no lifeguards are in the pool

My wife and I holidayed in Florida during July 2023, and pre booked stays in various hotels, as we have done annually for more than 20 years. We stayed at the Best Western Inn & Suites, Naples (3 nights) and Best Western Plus, Siesta Key (6 nights) having stayed in both hotels a number of times in recent years.
After leaving the Naples hotel, I checked my bank account and was shocked to discover the hotel had fraudulently taken an amount of USD 519 (GBP 412) without my knowledge or consent. I contacted the hotel who were unable to help and suggested I call Best Western’s head office in Phoenix, Arizona which I did but after an hour waiting I was informed they had no record of the transaction.
We then returned to Best Western, Siesta Key on 10 July for a final one night stay in Florida. Two days later after returning to the UK, I discovered that hotel had also fraudulently taken USD 236 (GBP188) from my account, again without my permission. I e-mailed the hotel asking for an explanation but my request was ignored.
I contacted my bank, Chase UK who were aware of this type of ‘pre-authorisation’ transaction and told me I could expect the funds taken would be refunded (no guarantee offered) to my account a month or so later. 4 weeks later a refund was credited to my account. Sinisterly, the receipts I received from both hotels on check out did not show any record of those illegal transactions. Another sinister aspect of those transactions (both debit and credit) was all trace of them disappeared from my bank account thus removing any evidence. Fortunately, before they were deleted, I took a screenshot of the transactions.

Lesson learned? we will not staying at Best Western again.

Please people if you can, stay away from Best Western. Alot of smoking fee fraud happening and they will charge you for it days after you receive your final receipt. (With zero notification by them). You are forced to sign the smoking fee agreement otherwise you cannot stay there. I'm not a smoker nor do I smoke, and you get charged based on if the housekeeper or maid reports your room smelling like smoke which my room did not. Its hearsay with them and Best Western along with Best Western Corporate will NOT show you proof of their false accusations of a customer. BE AWARE please this place is a total SCAM. Best Western Ontario Airport CA.

We stayed for four days at Best Western Stephenville Inn located In Stephenville, TX. Everything was super clean and the beds were so comfortable! The staff was friendly and the breakfast was really good! Will definitely stay there again and highly recommend to anyone needing a room!

Filthy rooms with used bed linen.
Leaking radiator with puddle on bathroom floor.
Filthy carpets
Damp walls
Tea tray without cups.
Staff disinterested.
Offered £15 refund.
Best western uninterested as individual hotels hold a franchise so they say they have no jurisdiction.
Happy to provide photographic evidence
Unfortunately best western don’t care, they abdicate any responsibility stating they have no control over individual hotels, why do they attach their name to these appalling places.

I would like to thank BW for ruining what was supposed to be a long racing/vacation weekend. When we arrived at the hotel my husband checked in was told there were 2 identical reservations. The hotel clerk couldn’t/wouldn’t cancel one of them because it was after the two day window. I had to call corporate (and look the number up myself) 30 minutes later one of the reservations did get cancelled. However, while waiting to get those taken care of, I noticed in a second story window a BULLET HOLE. When I told corporate, her reply was “well is it the window to your room” I told her it didn’t matter, I DID NOT feel safe staying there. I let here know we would talk to the person at the desk and call back if problems. My husband went in, got the woman at the desk who told us the BULLET HOLE was a crack. (BS) my husband stopped 3 older gentleman on there to check in (they were coach bus drivers) and they confirmed it was a BULLET HOLE. At this point, I got corporate back on the phone, and all she could do was make a ticket and call the hotel. She got back on the phone with me and told me the the woman at the front desk was busy. BUT out came that same woman to have a seat out front and light up a smoke. I told the lady from corporate we were going to grab some food and come back. We came back after picking up my son from the race track. He also didn’t feel safe after looking at the surroundings and the BULLET HOLE.

My son and husband cancelled their obligations at the Fairgrounds Speedway and we turned right back around and head back to Northern Illinois in less than 24 hours. BW corporate nor the hotel in Antioch would refund us. The woman at the front desk was rude and insulted our intelligence by trying to say a perfectly round hole through a hotel window was a SCRATCH and instead of working through the issue with corporate, decided a smoke was more important. When I talked to Corporate a 4th time, all they can do as as notes to the previous ticket. So much for customer service. At least I feel safe know that we did not stay there.

We went to this hotel Eastgate Hotel, BW Signature Collection hotel in Bellevue WA for 14 days from 18 of October 2023 and we leave tomorrow morning 2 of november (14 days we stayed). The first week everything was fine but this last 5-6 days there has been no clearing or new towels. We had to go to the reception every evening when we got home for towels. Today there has been nobody at our room for 5 days. The cleaning the first week was not good but excitable. They only change the towels and made the bed. The didn’t clean the toilet, sink or the table at the sinks in the bathroom or the small kitchen. No cleaning of the floors.
The location of the hotel is perfect 👍🏻. The service of the people working here could be better. They don’t say good morning or hi when you walk by the reception. If we were not leaving tomorrow we would change hotel. I hope the owner of the hotel will read this because the hotel could be so nice if they just made some changes.

What didnt go wrong, first of all the pictures looked nothing like the hotel . The room was smelled so bad there was a big rip in carpet and blood on my shower curtain, boogers on the wall and the bathroom toilet had some kind of gunk all over the lid part and mirror was melted around frame. we had non smoking room but the neighbors were smoking in the room and it was like we were smoking . We never got our room cleaned at all had to ask for clean towels to be told they didnt have any ,they ran out of breakfast all the days we were there. Staff Manny was trying his best but he had no help we talked to manager ADIA he said he would reimburse our rooms and we even have print outs with the credit but never got the credit and they wont take our calls. We did find out they are housing the majority of people from coming across the border they should haven taken on more staff or let us know, they just keep giving us the run around excuse after excuse we had to go buy our own cleaning stuff and put air fresheners in the rooms this is not ok this is the Best Western International airport in Tucson Arizona

We booked for 5 nights.
Upon check in, we waited and waited to be seen at the check-in counter. When we finally were met at the desk, a young man came out from the back- OBVIOUSLY having just woke up. We interrupted his slumber.
We checked in. He assigned us a room and gave us a key for a room that was already occupied!! We walked into someone else’s room.
Ok, honest mistake!?! Went back to the check in counter, he was obviously bothered by us inconveniencing him and his rest but assigned us a new room. Went to the new room. Key didn’t work. Ok, still no biggy!?! Went back and we did this TWO more times (so this is the 4th time in total) before we got a room that was actually vacant.
Our reservation was for five nights.
On the 3rd day we informed the front desk that our room had not been cleaned and we needed towels, toilet paper, trashed removed, toiletries, etc, ie the room need to be cleaned. It was still not done on the 3rd day, so we notified them again the next day (the 4th day) and again asked nicely that the room be serviced. Came back after being out all day on the 5th day and the room was sill not serviced (5 days in a row). By now we had 5 days of trash, trash bags full of food items, moldy towels, etc. it was foul! It smelled terrible!
Went to the don’t desk to tell them and was told to put the moldy towels and trash bags outside the room door. In ADDITION to this, we had to go down to the desk EVERYday to have our room key cards reset as every time we left and came back, the key didn’t work. The cherry on top of this was our room had roaches. We have pics of the trash, heap of moldy towels and roaches.
Edna at the front desk was great and apologized. She was sweet and was very apologetic (although it wasn’t her fault). After putting the trash and towels outside the door, we went down and got fresh towels and toilet paper and slept in nasty smelly room.
It was 5 days of TERRIBLE!
Will never stay here again!! Will never stay at a BW+ again.
Edna said she spoke to the manager Kevin and he said “there’s nothing he can do about it because we booked through a 3rd party.”(Expedia)
BE AWARE, the BW+ in Panama City will NOT honor their commitment to service if you book through a 3rd party- which 78% of customers do. This is their “guarantee” directly from their website….
“Best Western Plus® goes beyond the expected, offering everything from well-appointed guest rooms to upgraded amenities. Connecting you to Best Western Rewards®, our award-winning loyalty program, we are committed to delivering the highest degree of hospitality and unmatched value — around the block and around the world”
Needless to say, we did NOT receive the “HIGHEST DEGREE OF HOSPITALITY AND UNMATCHED VALUE.” In fact it was the antithesis of that!
We are avid travelers and travel the world. I have NEVER written a bad review for any place in my life, until now. Stay elsewhere. Don’t ruin your vaca by risking this establishment.
Disgusted!!

Lovely patient phone operating staff who made a reservation of a small party overnight stay for me.
The lady who assisted me was Despina and she was very pleasant, helpful and patient with me when I was confused. Quick and efficient with no fuss, thank you.

Stayed for 2 days for sons wedding. Had to pay 10.00 each for my two grand daughters to swim for an hour. Had to register it in book and pick swim time, and get a pool key to get in. Asked for towels they acted like I was stealing them tell me make sure I put the other towels outside door. And followed me to get dirty towels. Door next to my room slammed every time someone went in and out. Had to get up early to leave next morning to fly home and someone kept going in and out for almost 2 hours. Couldn’t get to sleep till early morning. Tv is very small. Front desk clerk not to happy to be there. I told her I wouldn’t be back to this hotel again. She said ok. It was good location and clean. That’s about all I can say about it.
Best Western paradise in. Savoy IL. Will go back to Drury Inn!

Cypress Creek Biloxi
Room was very musty
2nd room was musty
Hallways musty
After 3 weeks still waiting for my $50.00 incidental refund
Spent 40 minutes to try to get the refund and did not get resolved.got a ticket number for the call and9 days later I still don't have my refund
DO NOT STAY AT THIS PLACE!!!!!!!!

Poor standard of reception area and stairs.Paint chipped, steep stairs overused as lifts minimal.
Ridiculously long corridor to room . (200 steps)
Failed shower, failed again despite being mended
Painting outside our room leaving smell and intrusion of workmen by windows. Lack of apology when complained.
Poor choice of evening meal.
Hotel looked from outside as if it was 60s flat block waiting for demolition. Nothing inside compensated!

Our last stay was at best western , delightful and well maintained in Nimes , what a contrast!

NB staff ( excluding manager) were all pleasant, breakfast good especially fresh fruit.