Best Western Hotels & Resorts Reviews 

I always travel through Central City Ky , and The Best Western Hotel ,is my go to place. From the housekeepers to the front desk staff , everyone is so friendly, and the added bonus of. Hot breakfast!!!
Jenn and Cailyn are my favorite front desk staff , they always know what I want . Great place and people

No sound proofing whatsoever! Food smells on the fourth floor and very strong.
Each door closing with a huge bang. My worst experience on any hotel.

This is has to do with my rewards points. We spent a whole month while building our house. When do use my card I do have my number am account says zero points I phoned up and I go a gee i’m sorry our computers only go back six months. Are you serious a big organization and your computers go back six months, so I’m out to maybe three nights free staying while I travel because their computers do not have my account they can find my number if they just can’t find any points. Thanks best western for nothing.

Best Western Hotel Corsi is a horrible hotel owned by horrible people. The husband and wife owners need to be calmed down by their children because they yell and scream at guests every day.

Please look at my many reviews. I'm not one to give bad reviews. The place has to be terrible or amazing for me to review. 

So let me start with the good. Very modern lobby, continental breakfast that was delicious but not free as advertised.

The room very small but good for our needs. But bam, bathroom not handicapped, not even a grab bar. The water shoots out of the sink very hard so be careful. No shower curtain but a half glass wall that looks modern but water gets all over the toilet and floor. Floor is very slippery as my 89 yo grandma got a cut on her right arm and leg from falling.

But next morning the owner looked like he wanted to fight me after a bad review. He had to be calmed down by his son. Once he could speak with calm respect I talked about no one being in the hotel to help us at night as the lobby was closed. But the most important thing was getting grandma into a handicapped room. He promised Monday the 24th today as I write you but maybe on Sunday. So I took down my review. I thought everything was OK then came the housekeeping. The most disgusting services I've ever had and I've stayed at some dirt bag hotels as a young man, you get what you pay for. But when I complained about the sheets, the owners spouse started to call me a liar and screaming so loud my poor grandmother covered her ears and ducked her head in fear.

My grandmother had an accident, at her age things happen. I told them and they not only got angry at me but they took her wet blanket and put it on the other bed! How rude and disgusting of a human being can you be to do this to people?

If I were on business, spending a night or two then this place would work for you but not for a couple or a family, no way. And it's not no 4 star hotel, that's a lie.

I will be adding photographs to the review sites that allow them

Found this location late in the evening, just before midnight (from online search of local hotels/motels). Despite the late hour the young manager was so helpful, able to get us a room, on the bottom floor, within minutes.

While he told me about the available breakfast from 6-9am, he worked to give me an excellent discount on the room - we were so grateful for his diligence!

And we met so many people coming from Texas into Louisiana during breakfast, just like us. We enjoyed the waffles and eggs and I found English Breakfast Tea, my favorite - we stayed and chatted through two cups.

The room was perfect - I set the A/C unit for 70 degrees and fell asleep. I thoroughly enjoyed the four small pillows - perfect size for us, easy to move around the bed for comfort.

My only suggestion is to offer some seasonings for the eggs - maybe dry or fresh dill or thyme, or hot sauce.

DO NOT STAY AT THIS HOTEL

We just received the worst customer service at this hotel. When we arrived at the room we noticed the sink faucet was running and reported it to the front desk and asked to be moved to another room. After a few minutes when we tried take a shower, the water was not only cold, but there was no way of shutting it off. The shower was broken- the water would not turn off. (See photos) We reported this as well and asked again to be moved to another room. We were shocked by the unprofessional and rude response of the receptionist (yadira?) who repeatedly told us that the only option was for us to sleep in that room or find another hotel. The housekeeper who also noticed the challenges did not seem concerned either. When we asked to speak with the manager, the receptionist’s response was that she had called him, he had not answered, and she could not do anything about it. We had no choice but to leave.

Very disappointed with the lack of customer service, lack of response or care, and total disregard for our needs. We were lucky to find a better room with a balcony at the same price at the Quality Inn across the street whose receptionist was very friendly and professional.

Horrible customer service. Terrible hotels. Noone knows what they are doing. They don't value diamond guests

Burkburnett,Tx The room was very clean. Whoever is doing their house keeping is doing an excellent job!

Best Western Plus Hotel in Olney IL was the best hotel my wife and I have ever stayed in! We travel a lot and stay in many places, but this one is the cleanest with the very best personnel. We had a wonderful stay there for three nights.

At Yemassee, SC. The room was just plain dirty: the carpet was damp and my socks picked up the filth, and I needed to put a towel on the couch to sit down because the couch was so visibly stained or dirty. The front desk agent was unpleasant. The shower had no shampoo but 2 conditioners which I didn’t notice until I was already showering of course. The breakfast was good but certainly not worth staying there first.

3 separate hotel room guest contacted the front desk about room next to ours. The owners left two large barking dogs unattended for several hours. The dogs barked and clawed at the door relentlessly.

The front desk clerk essentially blew us all off and did nothing to resolve the issue. Absolutely poor customer service and an unfortunate experience. I will never choose this hotel chain again. My husband and I normally stay at various best-western hotels 6-12 times per year. This experience changes everything about our relationship.

Worst Night Ever
The jacuzzi tub had hair in it.
The room was the noisiest night ever spent in a motel. Rented a King Suite #116 in Ontario, Oregon. Heard everything from the rooms above us, including every time they used the bathroom. Spent extra money hoping for a nice quiet room. A complete waste of money.

My Family and I stayed at The Best Western Plus in Searcy AR. April, The lady at the front desk is the best EVER. We had a big group and need somewhere to hang out so she open up the dining area. she gave us everything we needed to accommodate our needs. she is a very nice, polite, and professional host. To top it off, for a 3 star hotel, IT WAS CLEAN!!! Thank you APRIL for all your help.
Ron and Family from Minnesota and Illinois.

Best Western Hotels are entering agreements with states to turn hotels into homeless shelters. Do not support this group by staying there. Hotels should not be Homeless Shelters. It ruins them. Outside door Locks are broken on doors, it smells of uncleaned rooms and old food, roaches, the parking lots are unsafe with drug deals and prostitution running rampant. It ruins the character of neighborhoods, property values and nearby businesses. I will never stay in a Best Western ever again because they are making terrible decisions to enter into these agreements!

The bar was great and the staff was exceptional! They were accommodating and helpful. Definitely recommend this place. The room was great too. The rate was reasonable and the beds were so comfortable

Just a heads up on a local business, Best Western Hotel on 301 in Starke, FL. They claimed damage to a drawer in Room 118 and charged my credit card $300 for damages. I did not use the dresser at all. The referenced drawer would not stay closed and I simply closed the drawer each time it slid open. The owner was rude and threatened me with the "police" if I disputed the charge on my credit card. He identified himself as Patel, the owner of the hotel. Be very wary of this establishment.

Horrible Customer Service!
The girl at the front desk is very rude! Went to the Wyndham right next door! Way better customer service and experience!

I contacted customer service to fix an error in my account, but after back and forth for 3 months and verifying ID several times, it was still not solved and started again from the beginning.

Wow-this place is becoming a joke. I spent 15 mins trying to get the TV to work-n/g. Decided to call downstairs for help but the phone is dead.

Bed comfort..excellent
Staff courtesy ...excellent
Cleanliness...excellent
Price...excellent
Breakfast...excellent