While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

1.7

Bad

TrustScore 1.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'M BEING STOLEN AT BETBURGER

I'M BEING STOLEN AT BETBURGER
I made a withdrawal of 1849.99 reais at BETCRUISE on January 12, 2022, a week went by without any contact, I sent an email to know the progress and the house blocked me.
Since then, I've been trying to get in touch via the only email info@betcruise... Because the chat doesn't work and I don't receive any response.
I'm about to make a police report, because I believe I was STOLEN.

IN PORTUGUESE

ESTOU SENDO ROUBADO NA BETBURGER
Fiz um saque de 1849,99 Reais na BETCRUISE no dia 12 de janeiro de 2022, passou uma semana sem nenhum contato, passei um email para saber do andamento e a casa me bloqueou.
Desde entao, tento contato atraves da unica forma email info@betcruise... Pois o chat nao funciona e nao recebo nenhuma resposta.
Estou quase fazendo um boletim de ocorrencia, pois considero que fui ROUBADO.

January 23, 2022
Unprompted review
Rated 1 out of 5 stars

Betcruise is scam!!!

Good day, I have a problem with sportsbook Betcruise. I had in my betting account 386,40 EUR. Then I wanted to withdraw my money. 20. 10. 2019 I got e-mail: your account has been blocked due to a suspected violation of the portal rules. In accordance with point 9.9 of the BetCruise rules, your account will be under investigation. So Betcruise wanted to verify my account. I sent all the documents. Then I received another email from Betcruise: Our security team has conducted an audit of your games at the BetCruise portal. The investigation concluded that your bets were made not in accordance with the BetCruise terms and conditions. Your account has been blocked, and all bets have been nullified. Funds that you received not in accordance with the portal rules have been debited from your account. Regardless of the violation, the funds that you have deposited can be withdrawn will be returned to you in accordance with the BetCruise portal rules.

25.10. 2019 I received 25 EUR from Betcruise to my Skrill account but my Betcruise balance was 386, 40 EUR and my original deposit was 233 EUR. To this day I have only received 25 EUR nothing more. I contacted Betcruise support several times but they dont answer. Today (29.4. 2020) I contacted Betcruise again but they dont answer and Betcruise locked my betting account. Please help me. I have a screenshots as proofs. Thanks, Alexandra Vinklárková

This is my complaint. Betcruise is a complete scam!!!

April 29, 2020
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away! Withdrawals pending over the due date, Chat service not working, nobody replying to e-mails.. Worst service in the gaming industry that I have encountered!

March 21, 2019
Unprompted review
Rated 1 out of 5 stars

Hello!i Have verificated account in…

Hello!i Have verificated account in this bookmakers company.They dont me send funds 50Usd from 28 january when i have requested withdrawal. i have much screenshots also how confirmation of my words.

Update!
I have received my funds at 26 of murch only!it passed 2 months!After that I have requested new withdrawal 125 usd at 26 of march!I am waiting 6 days already.

Update!I have recieved funds from my last withrawal at 9 of April!They have sent me all funds but i have wait 2 months and 2 weeks!I advice to all customers who have problems with thid bookie to write complaits to antillephone where they have licence

February 27, 2019
Unprompted review
Rated 1 out of 5 stars

Scam 100%

Scam 100%
They stole my money without any reason and they do not reply to any emails at all.

February 24, 2019
Unprompted review
Rated 1 out of 5 stars

I made a withdrawal of 700 euros and…

I made a withdrawal of 700 euros and still have a balance of 200 euro on my account. Today i tried to log in and without any communication they locked my account. I Their live chat is not working and now i dont know what is going on. Please contact me ASAP

Update: my withdrawal of 700 euro is processed but my account is still locked with 200 euro on it. And still no communication from their side

January 14, 2019
Unprompted review
Show reviews in all languages. (17 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look