My withdrawal was declined by my bank as I didn't know fraud has been committed on it. Contacted betdaq who wanted the replacement card details which I didn't have as was awaiting a new card. I did ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vicky was both professional and communicative and very quickly understood the issue - said she would pass on and ring back when completed. This she did - absolutely first class. Not many customer serv... See more
Company replied
Vicky in Customer Service... 10/10 ! Thank you so much. Absolute diamond. Helped me with my questions and she immediately got me on the Discord support group like, step-by-step walked my old-ass throu... See more
Company replied
Swift response by Vicky to a request by me for a football match bet to be resolved, 4 days after it had been abandoned. Vicky was attentive, polite and effective. The issue was resolved within 15 minu... See more
Company replied
Company details
Written by the company
Betdaq is one of the largest betting exchanges in the world, offering customers a unique position to back and lay bets at competitive odds whilst accompanying their exchange product with an innovative sportsbook and casino.
Contact info
4th Floor, IFSC House, Custom House Quay, IFSC, Dublin 1, D01 R2P9, Dublin, Ireland
- +353 15566222
- helpdesk@betdaq.com
- www.betdaq.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BETDAQ
Hi Reece,
We're delighted to hear you're enjoying the service and hope to hear from you again.
Many thanks
BETDAQ
Reply from BETDAQ
Hi Daniel,
Thank you for taking the time to leave us a review, we really appreciate the kind words.
Kind regards
BETDAQ
super helpful team and easy to use site
having used other exchanges i came across this one as a recommendation from a friend. having used today, i can say this offers some uniqueness versus others. another string to the bow!
February 20, 2026
Unprompted review
Reply from BETDAQ
Hi Goosfraba,
Thank you for taking the time to share your experience! We’re delighted that everything met your expectations. Providing excellent service is our top priority, and it’s wonderful to know we delivered.
Kind regards
BETDAQ
Pleasure to deal with a company that…
Pleasure to deal with a company that made a point of getting things sorted
February 20, 2026
Unprompted review
Reply from BETDAQ
Hi Christian,
We’re so pleased to hear you’re enjoying the service! Thank you for trusting us and for sharing your experience. If you ever need anything, our team is always here to help.
Kind regards
BETDAQ
Reply from BETDAQ
Hi Sean,
Thank you for your wonderful review! It’s customers like you who make what we do so rewarding. We truly appreciate your trust in us and look forward to continuing to exceed your expectations in the future.
Kind regards
BETDAQ
great and reliable site
February 20, 2026
Unprompted review
Reply from BETDAQ
Hi Yianni,
Thank you for the feedback! We’re absolutely delighted that you had such a positive experience. Your support means the world to us!
Kind regards
BETDAQ
Reply from BETDAQ
Hi Daniel,
Thank you for your 5-star review! We’re so glad you’re happy with our service. If there’s ever anything more we can do for you, please don’t hesitate to reach out — we’re always here to help.
Kind regards
BETDAQ
John dealt with my locked password…
John dealt with my locked password quickly. However, I sent my first email yesterday just after 5pm and hoped that it would have been dealt with then.
February 20, 2026
Unprompted review
Reply from BETDAQ
Hi Paula,
It's our pleasure to have resolved your query through our Customer Engagement Executive John. We apologise it took longer than expected and hope to hear from you again.
Many thanks
BETDAQ
Vicky, a credit to your business
Really friendly polite staff, problem resolved very quickly
February 18, 2026
Unprompted review
Reply from BETDAQ
Hi Deborah,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Such an easy site to use :)
Such an easy site to use :)
Not much more else to say - I appreciate a clean, modern UI and friendly, easy to reach support
February 18, 2026
Unprompted review
Reply from BETDAQ
Hi Joshua,
We’re so pleased to hear about your positive experience! Providing excellent service is always our goal, and it’s fantastic to know we delivered. Thanks again for choosing us — we look forward to helping you in the future.
Kind regards
BETDAQ
Vicky in Customer Service..
Vicky in Customer Service... 10/10 ! Thank you so much. Absolute diamond. Helped me with my questions and she immediately got me on the Discord support group like, step-by-step walked my old-ass through it lol. So far, BetDaq has been awesome!
February 18, 2026
Unprompted review
Reply from BETDAQ
Hi RV,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
EXCELLENT
the customer service i received was excellent and my problem was well attended to and was resolved and very happy with that
February 17, 2026
Unprompted review
Reply from BETDAQ
Hi Sunday,
Thank you for taking the time to leave such a wonderful review. We're delighted that you’re happy with our service. Feedback like yours motivates us to continue delivering the highest standards. We look forward to welcoming you back in the future.
Kind regards
BETDAQ
Vicky sorted out my problem with ease
Vicky sorted out my problem with ease. very good
February 17, 2026
Unprompted review
Reply from BETDAQ
Hi George,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Vicky was very helpful and solved issue…
Vicky was very helpful and solved issue quickly
February 15, 2026
Unprompted review
Reply from BETDAQ
Hi Mike,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Excellent customer service from john…
Excellent customer service from john and vicky, both extremely prompt, informative and helpful. Sorted issue Excellently
February 9, 2026
Unprompted review
Reply from BETDAQ
Hi William,
It's our pleasure to have resolved your query through our Customer Engagement Executive's John & Vicky. We hope to hear from you again.
Many thanks
BETDAQ
Betdaq are one of the best customer…
Betdaq are one of the best customer friendly teams out there. Amazing selections and great odds that are very much better than others. Betdaq are the number one when it comes to sports and exchange.
February 7, 2026
Unprompted review
Reply from BETDAQ
Hi Alex,
Thank you for your kind review. We’re glad to hear you’re happy with our service and appreciate your support.
Kind regards
BETDAQ
My query regarding a withdrawal problem…
My query regarding a withdrawal problem was resolved without too much delay, and although I still feel that the problem should not have existed in the first place, I was very pleased that it was easily resolved.
February 4, 2026
Reply from BETDAQ
Hi Delwyn,
Thank you so much for taking the time to share this! We’re really happy to hear you had a great experience. Your feedback means a lot to our team, and we look forward to supporting you again soon.
Kind regards
BETDAQ
I felt that Austin listened to my…
I felt that Austin listened to my problem and made every attempt to solve it.
He was patent with me and very helpful.
February 5, 2026
Reply from BETDAQ
Hi Anthony,
It's our pleasure to have resolved your query through our Customer Engagement Manager Austin. We hope to hear from you again.
Have a great weekend.
Many thanks
BETDAQ
SCAM SITE
SCAM SITE, I signed up using the welcome offer for 150 free spins, i wagered £30 and got £15 back so i lost £15 but thats not the issue i then went to customer service to ask if i could withdraw without forfiting the spins they said i could so i did, then a few hours later i tried to log into to see if my free spins are there and my account was suspended for no reason not even an email, this is some SCAM site that gets you to wager then if you dont lose enough they dont let you claim the offer, DONT SIGN UP UNLESS YOU WANT TO GET SCAMMED.
also if they try to take this down, trustpilot i have evidence of the emails and that im a customer.
February 4, 2026
Unprompted review
Reply from BETDAQ
Hi Fk,
Thank you for your review. We are sorry to hear of your experience and can confirm a member of our Customer Service Team will be in contact regarding your query.
We apologise for any inconvenience caused.
Kind regards
BETDAQ
It's easier to implement Brexit than…
First of all, my problem has not been resolved yet! But after writing my review, I have been contacted a couple of times by Betdaq. Something like changing details, that I thought should be so easy, turns out to not be so. But it was explained to me, in a way that I understood. They are trying to safe guard our money. Wheels are now in motion, and I'm hoping for a good outcome. It's not mine or Betdaq's fault. It's rules and regulations. The 2 people that I spoke to fully understood my situation. I hope they now have the relevant information to resolve this issue. Your mere professionalism and willingness to help me, made me cancel the One Star rating and change it to a Five. But at the moment, I still can't withdraw or deposit. Sorted tomorrow? I do hope so!
February 3, 2026
Unprompted review
Reply from BETDAQ
Hi Brian,
Thank you for your review. We are sorry to hear of your experience and can confirm a member of our Customer Service Team will be in contact regarding your query.
We apologise for any inconvenience caused.
Kind regards
BETDAQ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.