Awards on bonuses poor. Take for example the daily pinball, it's fixed as the ball will stick at a certain point waiting for the loser box to come along so it can drop in. Other sites more favourable.... See more
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Has its perks if your a new customer will throw out a few good wins then suddenly the game RTP will drop upon playing the same game again afterwards. If its a new game your fine if its one youve playe... See more
Company replied
no telephone customer service. The chat box is slow and painful to get anything sorted. Very poor service customer service for a leading exchange bookmaker.
Obviously, I guess if you're smart enough to read reviews, you will always expect to lose at betting, you almost certainly will. Otherwise there could be no betting companies, shops, adverts etc. And... See more
Company replied
Company details
Information provided by various external sources
Online Sportsbook, Spillebørs og Casino: Bedste Danske odds på Premier League, Champions League og NBA. Verdens første og største Spillebørs.
Contact info
United Kingdom
- www.betfair.com
3.3
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Thiefs
Do not use them. When you when they just deactivate your account. Customer service is poor and won't tell you the reason for deactivation.
June 11, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Problem resolved fairly quickly great…
Problem resolved fairly quickly great site
June 11, 2026
Unprompted review
Reply from Betfair
Thank you so much for the feedback! We're delighted our team could resolve your issue fairly quickly and that you're enjoying the site. We appreciate your business and look forward to serving you again on Betfair!
Has its perks if your a new customer…
Has its perks if your a new customer will throw out a few good wins then suddenly the game RTP will drop upon playing the same game again afterwards. If its a new game your fine if its one youve played before or an old game your wasting your money beware
June 11, 2026
Unprompted review
Reply from Betfair
Thank you for sharing your feedback. We understand the frustration of experiencing different outcomes across play sessions, and we want to address the concern you've raised.
All our games operate on certified Random Number Generation (RNG) and maintain consistent, audited RTPs regardless of whether you're a new or returning player, or whether it's a new or established game. RTP cannot and does not change between sessions on the same game—this is a fundamental regulatory requirement and is independently verified.
Short-term variance is normal in gambling. A winning streak followed by losses (or vice versa) is statistically expected, even on the same game. This can feel like the game has changed, but it's simply how randomness works over different play sessions.
However, if you genuinely suspect that a specific game is not performing as certified—or if you've noticed technical anomalies—please contact our customer support team with:
Dates and times of your play sessions
Which games you played
Your observations
We'll review your account activity and game logs to investigate any potential technical issues.
We're regulated and audited. Game RTPs are fixed and verifiable. We don't manipulate outcomes based on player status or game age.
Betfair are a dishonest company who…
Betfair are a dishonest company who take additional monies from your account if you back more than one horse in a race and when you request an explanation they first block your account and then close your account- do not use this company for horse betting- BET VERY UNFAIR
April 4, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Customer service helped me quickly and…
Customer service helped me quickly and efficiently to verify my account .
June 10, 2026
Unprompted review
Reply from Betfair
Thank you so much for the feedback! We're thrilled our customer service team could help you verify your account quickly and efficiently. We appreciate your business and look forward to serving you on Betfair!
I had a problem with a settled bet…
I had a problem with a settled bet (rule 4). As I'm new to online betting I did not know about the deductions applied if fancied horses pull out of the race before it starts. They offered me a free bet as a gesture of my ignorance which I thought was pretty decent really. One thing I mark them down for, is their chatbot doesn't really work, but that goes for every Virtual Assistant I've used, so appears to be a universal problem with online experiences.
June 8, 2026
Unprompted review
Reply from Betfair
Thank you so much for this thoughtful feedback! We're really glad our team could explain the Rule 4 deductions and that we could offer you a free bet as a gesture of goodwill.
Your point about the chatbot is noted, we know it's not perfect, and we're always looking at ways to improve that experience. Thanks for being part of the Betfair family, and don't hesitate to reach out if you have any other questions!
Merry Christmas NOT .....
Merry Christmas NOT .....
Shame on you betfair for putting in a rule 4 in the derby 2026
Shame on you as many of the top book makers waved the Rule 4 for all the right reasons.
I would not mind but after the race my bet was settled and paid out and 10 minutes later you took 25p in the pound .
23 years of betting with betfair I take my money elsewhere in the future,
Merry Christmas...
June 6, 2026
Unprompted review
Reply from Betfair
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Great customer service!
June 6, 2026
Unprompted review
Reply from Betfair
Thank you so much! We appreciate the kind words and are thrilled you've had a great experience with our team. Thanks for choosing Betfair!
Amazing help just hoping it all gets…
Amazing help just hoping it all gets sorted
June 6, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Great batting website
Great batting website. I like the offer’s £1 free bets and boosters.
June 4, 2026
Reply from Betfair
Great to hear! Feedback like yours, letting us know our offers and boosters are working for you helps us keep delivering the best promotions. We're committed to keeping the value coming!
Fair enough.
I enjoy the online app, it’s fast and transactions are easy to complete and withdrawal is immediate.
August 12, 2025
Reply from Betfair
Thank you so much for the feedback! We're delighted you're enjoying the app and that you're experiencing fast, smooth transactions and quick withdrawals. That's exactly what we're designed for, making betting on Betfair seamless and hassle-free. Thanks for choosing us!
My query was answered quickly
My query was answered quickly, politely and successfully, excellent customer service.
Initially by Sai and then Laura.
June 4, 2026
Unprompted review
Reply from Betfair
We're so pleased Sai and Laura could deliver the quick, polite, and successful service you deserved. Shout-outs like this mean the world to our team. Thanks for being part of Betfair!
Best app .flexible .gives bonuses
May 16, 2026
Reply from Betfair
Thank you so much for the kind words! We're thrilled you're enjoying the app and appreciate the flexibility and bonuses we offer. That's exactly what we're here for, making betting on Betfair easy and rewarding. Thanks for choosing us!
Customer for 20 plus years
Customer for 20 plus years. Made a withdrawal and was treated like a scammer.
June 2, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Raquel helped sort a betting issue out.
Raquel helped sort a betting issue out.
She was kind, quick and efficient. Thank you Racquel!
June 1, 2026
Unprompted review
Reply from Betfair
We love hearing when our team delivers the experience you're looking for. Your support means everything to us, and we're here for you anytime you need us. Thank you for choosing Betfair!
Definitely a fair bookmaker
Definitely a fair bookmaker. Had a problem with a promotional free bet they gave. They quickly sorted and gave another free bet to use on any sport. Recommended.
May 31, 2026
Unprompted review
Reply from Betfair
Thank you so much for this feedback! We're thrilled our team could quickly resolve your promotional free bet issue and that we could make it right with you. We appreciate your understanding, and we're delighted you'd recommend Betfair. Your loyalty means a lot to us. Thanks for being part of the Betfair family!
The answers in the name bet fair not…
The answers in the name bet fair not MR Q which i would not recommend to any body
May 20, 2026
Customer service were really quick…
Customer service were really quick with answer. And helped very quickly and got my account sorted with getting it open
May 30, 2026
Unprompted review
Reply from Betfair
Thank you for the brilliant feedback! We're so glad our team could respond quickly and get your account up and running for you. Fast, efficient support is what we pride ourselves on, and we're thrilled we could deliver that. Thanks for choosing Betfair!
Very helpful with my issues
Very helpful with my issues, and didn’t leave me waiting all day for a response
May 30, 2026
Unprompted review
Reply from Betfair
Thank you so much for the feedback! We're delighted our team could help with your issues quickly and efficiently. Prompt support is something we take seriously, and we're glad we could deliver that for you. Thanks for choosing Betfair!
Awful site badly managed they just want…
Awful site badly managed they just want your cash and don’t give a dam how they get it.
May 1, 2026
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