Good selection of games, however within the one week of joining, 3 payments have gone out my bank account but not gone on to my balance, ive sent pdf form of my bank statement to prove this but th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
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Based on these reviews
I can see that here, on a public platform, you are showing that you are “in contact” with me. However, the reality is very different: I have already sent at least **six emails** requesting my... See more
Company replied
As a VIP, I’ve got a manager who’s proper helpful. Won big on roulette last week, messaged them, and my withdrawal was sorted same day. Never had such quick service on other sites!
Company replied
Company details
Written by the company
Betmac captures the full spectrum of modern gambling, from high-energy slots to immersive live dealer rooms that recreate the authentic atmosphere of a world-class casino. So whether you are a newcomer or a seasoned pro, BetMac caters to every level of expertise. Our library spans from nostalgic, fruit-themed classics with intuitive gameplay to cutting-edge video slots featuring advanced multipliers, unique symbols, and high-volatility mechanics. The crown jewel of the experience is our Live Casino. Powered by industry-leading providers, our live rooms bring the casino floor to your screen in stunning detail. Join a table at any time to test your skills in roulette, baccarat, or blackjack against professional dealers and real opponents—all in real-time.
Contact info
Curaçao
- www.betmac1.com
2.8
Average
103 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor response
So I got a response from vip manager who firstly said if the bet wasn’t placed then obviously no win yes yes very true, but that wasn’t what I had said I told him as written I placed the bet your platform threw me out of the game I went straight back into it only to see my number 13 come out, I also told him to look at my bets before that so he could see me betting on those numbers and did he not see it strange that for that single spin I didn’t bet but the very next spin I bet again did that not look odd to him, I still had money in my account so no problem there, and response I got was it was a lost connection tried to make it out firstly on my end which I shut it down straight away with last week I couldn’t play my free spins because it kept coming up error on YOUR CASINO side also same with football bets not letting me put some on and again I did say not all but a few, only for him to say no no he wasn’t saying it was on my side just a lost connection and it happens to all players!! And he was sorry he couldn’t do anything, like I said to him that is one of the worst responses I have ever heard I put thousands of pounds into your casino and u can’t even give me wins which your platform is at fault for to keep me happy really!!! I am obviously not going to get anywhere with him and would like now please to raise this issue with a senior management please,
I also looked up betmac customer support on the website which says the support team is available 24/7 offering assistance in English with a focus on uk players the teams response times are efficient ensuring that players get help they need without long waiting times again that’s lies I have waited over 3 weeks before for a response I wait days etc so again false betmac,
I have said I don’t write these reviews based on lies mine is the truth and it has all happened on this platform I just hope to god people don’t make the same mistake I have and played here or worse had the same experience,
I have betmac license number
Who the license is with all my information but betmac doesn’t want to even meet me halfway or come up with a compromise to put a end to it,
Again senior manager please
April 13, 2026
Unprompted review
Reply from Betmac1
Thank you Kevin
All relevant info regarding your latest review were
shared with your VIP Manager accordingly
Regards
Worst withdrawal experience ive ever known
Having read other reviews I thought is it really this bad? Well im afraid to say it is. On my first attempt of withdrawal ive been asked for so much verification that you could write a book on it. More than ive ever been asked from any other casino in my life. Other than this they wont accept my bank statement as proof of address because its an online bank even though its the only bank account I have. My next option is utility bills however as I rent a room with utilities included i do not receive utility bills the householder does! My question is that ive seen nothing in their t&Cs advising people not to deposit from online banks and they took my deposit from revolut so why is it an issue now? So far they are refusing my bank statement, driving licence and phone account for proof of address. Im so angry with how this has been dealt with especially as I am only trying to withdraw £100! Not exactly a life changing amount to pay out is it betmac?
March 22, 2026
Unprompted review
Reply from Betmac1
Dear Luluan
First of all, do note that as clearly stated on our website, account verification is a standard procedure that needs to be completed prior to processing any withdrawals
Still based on your review and the stated issues you had so far please kindly share your account details in order for us to check the exact reasons on why you've experienced delays in the verification and which documents are still need in order to be completed
Thanks in advance
Regards
I've been a member for a while and Like…
I've been a member for a while and Like all the games but my deposits last a few minutes and they are gone, can't get any bonuses on any games just dead spins. I've not a withdrawal in well over a year.
REPLY TO YOU
You give 10 free spins worth 0.10 where normally you get 0.10 to 0.50 or zero each time, and to get the other you have to deposit more money for it to last less than 5 mins because your games pay nothing, I only play between 0.20 to 0.30 per spin and 45.00 last a few minutes. It's every single time I deposit
March 8, 2026
Unprompted review
Reply from Betmac1
Dear Penelope,
We are sorry to hear that your recent sessions haven’t gone the way you hoped.
Moreover, we completely understand how frustrating it is to feel like you’re hitting a dry spell, but we took a look at your account history to see how we could help, and we first want to clarify a point regarding your recent bonuses. Seems like your account has actually been credited with several different offers over the last few days, including:
No-deposit spins
Free spins
Reload bonuses
Furthermore, to be completely transparent with you, we also want to address your experience with the games.
While we strive to make every session entertaining, it’s important to remember that the outcome of every spin is determined by a random number generator.
Winning is, quite simply, down to pure luck, and there isn’t a hidden setting or strategy that can force a win
Still, if you have any additional concerns or questions, our support remains available for you 24/7 both via live chat and at support@betmac.com
Warm regards,
Text received saying I won 1,000 GBP
Text received saying I won 1,000 GBP but I have never used this website or even heard of it.
I went to the website and entered the login and used my phone number and it confirmed there is no user with this number. Reported text as scam and blocked.
February 5, 2026
Unprompted review
Reply from Betmac1
Dear Craig,
Thank you for your feedback.
In future cases like this, we strongly advise you to reach out to our support team before interacting with the link, since by providing us with the details of the message, we can re-check the validity of the SMS on our end and confirm whether it was a genuine communication from our website, which, based on the info you've just provided, doesn't seem like
Your security is our priority, and we appreciate you bringing this to our attention.
Avoid using this casino at all cost…
Avoid using this casino at all cost upon depositing multiple times I finally won a significant amount just under £12k upon trying to withdraw I had an unknown free spin so they then took £11,980 from my balance also had it on a previous occasion
January 30, 2026
Unprompted review
Reply from Betmac1
Dear James,
After completing a full review of your account, we are more than happy to inform you that your total winning balance of €11,438.25 has been successfully credited to your account as real cash.
We also wanted to provide a clear explanation as to why the winnings were capped in the first place. Our team identified that there was one unused free spin remaining from your original "No Deposit" bonus; when that final spin was played, it triggered the specific T&C cap associated with that offer. We firmly believe this was simply an honest, unintentional mistake on your part, which is why we were eager to get this corrected for you.
We hope that this resolution is to your full satisfaction, and that's why we would truly appreciate it if you could update your review to confirm the issue has been resolved.
Thank you for your patience and for being a valued member of our community.
Best regards,
Played here a few times got a nice win…
Played here a few times got a nice win account verification is a little long but done within 24 hours just waiting for my withdrawals to be approved
January 23, 2026
Unprompted review
Reply from Betmac1
Dear Connor
Huge congrats on the recent winnings—definitely a great result.
We also noticed your note about the verification process, and we're glad we could get you verified and ready to go within the day.
About your withdrawals: We’ve already kicked off the payout process on our end. Your first approved withdrawal is officially on its way, but it may take up to 5 business days to land in your bank account, all depending on how fast your bank moves.
In the meantime, keep an eye on your balance, and hopefully, you'll be putting those winnings to good use soon.
Regards
Absolutely terrible service
Absolutely terrible service, the authentication process is ridiculous. I provided countless documents and all rejected, they delay it as long as possible and put the money you try to withdraw back into your account so you’re tempted to wager it. Very disappointing. Avoid at all costs.
January 17, 2026
Unprompted review
Reply from Betmac1
Hi Joe,
In response to your review, we understand that the verification process can feel frustrating when you're eager to receive your funds. However, please rest assured that this is a standard procedure in order to ensure the security of all transactions and to protect our players.
And while we have received and verified your previous documents, due to your latest deposits being made with an unverified payment method, we still haven't been able to complete your account verification
Accordingly, as soon as the requested document is provided, we will proceed and finalize your user's account verification
Thank you for your cooperation and patience in advance.
Regards,
Never had an issue with this site
Never had an issue with this site, always received my withdrawals within a few days,
December 30, 2025
Unprompted review
Reply from Betmac1
Hi Chloe, thank you so much for the feedback!
We’re thrilled to hear that you’ve had a smooth experience with us and that your withdrawals are reaching you promptly.
We also appreciate your trust and look forward to continuing to provide great service!
Regards
The “Website” link for the reviewed…
The “Website” link for the reviewed site on Trustpilot is currently down (“website not found”).
This is something anyone can verify.
This contradicts the claim that the domain has never changed.
December 29, 2025
Unprompted review
Reply from Betmac1
Hi Antal
Once again we would like to let you know that https://www.betmac.com/ is completely unrelated with the website you are reviewing so please kindly check our website and update your reviews accordingly so that they are reflected to the Trustpilot profile of the correct website you are having issues with
Thanks in advance
Con jobs casino
Con jobs casino, added my funds and put my promo code in as from the advertisement. It said id get a 100% cash back offer and 100 free spin to sign up. I didn't get either bonus. The the slots just eats my money a spits me out.
December 25, 2025
Unprompted review
Reply from Betmac1
Hi Andrew, we'd like to understand more about your experience, so could you please elaborate on the issues you've experienced?
We strive for transparency and would appreciate the chance to make things right if there was an error on our end
Regards
I already sent you all emails to your…
I already sent you all emails to your official support address, multiple times, and I have also provided my Betmach account number here on Trustpilot.
Still you claim that you “cannot find” my account, which is extremely concerningSince Trustpilot does not allow me to share my email address publicly, I gave you the one piece of information you absolutely need to verify my account:
my Betmach account ID, which I already submitted in my previous reply.Yet you continue to ignore this and pretend that you are unable to locate my profile.
This raises serious questions about your transparency and your willingness to cooperate regarding my GDPR request — which you have been avoiding for weeks.I sent you six GDPR requests, and you did not reply to any of them, not even with a simple confirmation email.
This is a clear violation of GDPR Article 12, which requires timely communication.So please stop asking again for information that has already been provided.
Find my account using the account number I gave you, and respond to my GDPR request accordingly.
I expect a proper, legal, and timely response — not more excuses.
December 3, 2025
Unprompted review
Reply from Betmac1
Hi Mr Bihari
Can you please confirm to which email address you sent your emails and your GDPR req since you constantly mention Betmach acc and our platform is Betmac and additionally as we mentioned multiple times we have never received any communication from your email address stated here so we suspect you have made a mistake by mixing our platform with another one called Betmach
Thanks in advance
Regards
I had big hopes for this casino
I had big hopes for this casino, I opened an account 2 months ago and deposited around 3-5 hundred pounds to test the games. Love the selection of games but I was very disappointed in the payouts, very low and with that feeling (that all gamblers know) of not having any chance to win.
I suspended my account for a month which will expire on 26th this month, I will give it another try and hope that the great reviews i saw here when I decided to open my account will materialise for me as well at least a little bit as last time it was absolutely dreadful!
I will update this review and hopefully it will prove to be a great casino and update it to 5 stars 🌟
October 18, 2025
Unprompted review
Reply from Betmac1
Hi there,
Thank you for sharing your experience with us, and do note that we’re really glad to hear that you’ll be giving us another try, so we truly hope your next experience is a much more positive one.
As you know, our game outcomes are completely random, but we always aim to offer a fair, enjoyable, and responsible environment for all players.
In the meantime if there’s anything you’d like us to look into before your return — or if you have any questions at all — please feel free to reach out. We’re here to help 24/7 both via live chat or at support@betmac.com
Thank you again for your feedback
Kind regards,
Great site great customer service…
Great site great customer service thanks Jared top service
November 7, 2025
Unprompted review
Reply from Betmac1
Thank you so much, Emma!
We’re thrilled to hear you had a great experience and that Jared took good care of you. We’ll be sure to pass on your kind words to him.
Hope to see you back soon!
Regards,
Absolute scam of a company
Absolute scam of a company. Very poor rtp avoid. They wont pay you if you win
October 29, 2025
Unprompted review
Reply from Betmac1
Hi Lee,
First of all, we’re sorry to hear you feel this way, but when it comes to withdrawals, please rest assured that all player winnings are paid regularly
within 24 to 48 hours after account verification is completed.
Furthermore, regarding the RTP, all our games are provided by licensed and certified providers, ensuring fair and verified payout percentages that meet strict industry standards.
So, as per all of the above at this stage, we consider your review incomplete and unjustified, and in addition, we'll need more information from your side to properly investigate and respond.
That's why we ask you to reach out to our Support Team via live chat or support@betmac.com with additional information regarding the issues you've experienced on our website, all in order for us to properly respond
Kind regards,
I've been playing with the site a while…
I've been playing with the site a while now and never had a problem until today
I had a £100 bonus off them as a gesture, wagering x35. I played the 100 and lost it. Bonus is expired. Been depositing since and went to buy some spins and it wouldn't let me. Spoke to live chat who has advised me that it don't matter if I lost the bonus and I'd still have to keep depositing my own money and if I win it will go off the wagering on the expired bonus. So basically I have to keep depositing over a grand and half to pay off an expired bonus which I used and never won off. Absolute nightmare on live chat. Why am I going to keep depositing to pay off the 35x wagering on an expired bonus??? Never ever again.
UPDATE.....
Emailed support and they dealt with my complaint very quickly and sorted the issue out for me. Very impressed. Thank you kindly much appreciated.
October 20, 2025
Unprompted review
Reply from Betmac1
Hi Sandra,
First of all, thank you for updating your review and for giving our team the opportunity to resolve the issue — we really appreciate it!
We’re also very glad to hear that our support team was able to clarify and sort everything out quickly for you.
We truly value your patience and understanding, and should you ever need further assistance, please don’t hesitate to reach out — we’re always here to help
both via live chat and at support@betmac.com 24/7
Kind regards,
That casino lay to people.
That casino lay to people.
Is not fast withdrawal and pay proces take to 48 hours it is joke.Am spend about £500 and win nothing am not happy wit that.If you dont want to luz yours money dont play on that casino
October 13, 2025
Unprompted review
Reply from Betmac1
Hi there,
Thank you for your feedback. After reviewing your user's account, we can confirm that your withdrawal was actually pending for around 5 hours before being canceled on your end, and without any account verification being complete
That is why we kindly advise allowing the process to complete next time, as withdrawals are typically processed within the stated timeframe, but only after account verification is completed
Best regards,
definitely a legitimate casino
definitely a legitimate casino, I used credit card to make deposit and was allowed to make withdrawal onto another account, great selection of games and bonuses, live chat always helpful, keep up the great work guys
October 9, 2025
Unprompted review
Reply from Betmac1
Dear Sonia,
Thank you so much for your kind words and for sharing your experience! We’re really happy to hear that you’ve enjoyed our games, bonuses, and support team. Your feedback truly means a lot to us.
Wishing you the best of luck in your next sessions!
Best regards,
So played this few times never won…
So played this few times never won anything then decided to do a 100% money match.
I got my winnings up too over 300 a was half way to wagering when I decided to change my game then the money just disappeared.
Spoke with customer service a was told that it was my fault a once it had been cancelled there was nothing they could do.
Who would cancel the bonus when I had over 300 in the account.
Spoke with someone called rayan who was no help a just kept telling me that I had cancelled it myself an it was lost.
What a joke avoid this site
September 29, 2025
Unprompted review
Reply from Betmac1
Hi Gary,
Thank you for reaching out and for sharing your feedback with us.
We understand how disappointing this must have felt. Still, after reviewing your case, we’d like to clarify that the bonus was cancelled automatically once a withdrawal was requested on your end, before the wagering requirements had been fully met.
This is also completely in line with our terms, as per which any active bonus balance is forfeited if wagering is not completed prior to requesting a withdrawal.
Once again, we are sorry for the disappointment
Regards
Been using betmac verified my account…
Been using betmac verified my account same day had some losses deposited 20 2 days ago normally I depo 150 or a 100 just tryed 20 low stakes no word of a lie cashed out 1900 went in my account next day can’t fault them Obs u don’t always win I’ve lost around 400 today but that’s gambling I would 100 recommend this casino from my experience 👍👍
September 18, 2025
Unprompted review
Reply from Betmac1
Dear Norman
Thank you so much for sharing your experience!
We’re really glad to hear your account verification and withdrawals went smoothly, and it’s great to know you’d recommend us. You’re absolutely right – sometimes you win, sometimes you lose, but we’ll always do our best to make sure the process is fair and fast.
We truly appreciate your trust and look forward to seeing you again soon!
Regards,
Untrustworthy site
To all, do yourselves a favour and read through the reviews that unhappy customers have wrote! I've seen a few reviews all saying the same thing that when they try to email betmac it bounces back and it's the same reply back to each one." There's a chance that there's a small typo error" how can we all have typed the wrong email address cuz yes it happened to me aswell, please read this and take something from it
September 18, 2025
Unprompted review
Reply from Betmac1
Hi there,
Firs of all thank you for sharing your feedback.
We’re sorry to hear about the issues you've experienced while trying to contact us via email but please note that our official support email is support@betmac.com and you can always reach us there directly. And in addition if you experienced a bounce-back, it might have been due to a small typo in the address just as advised
Still we’re here to help, so please don’t hesitate to contact us at the correct email above, and our team will gladly assist you.
Regards
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