Better - Andersonstown Leisure Centre Reviews 

28
TrustScore 4.5 out of 5

4.5

132 Andersonstown Road, BT11 9BY Belfast, GB


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Rated 5 out of 5 stars

Ben and Kerry at Andersonstown Leisure Centre were extremely helpful and attentive to my daughter on her first swimming lesson with them. The lesson was of a high quality and challenged my child at an... See more

Company replied

Rated 5 out of 5 stars

Staff very helpful and friendly. The gym has everything I was looking for to help my powerlifting career.. kind regards Gerard Kelly🏋🏻‍♀️💪🏋🏻‍♀️💪👌

Company replied

Rated 2 out of 5 stars

Some gym equipment has been out of order for over a month and has not been replaced. Amenities are also at a very poor standard. Toilets and water fountains. The turnstile scanner does not... See more

Company replied

Rated 5 out of 5 stars

Jane on reception was amazing, she guided me through the entire process ans was very kind and patient. Please tell her thank you. Swim instructors were also amazing.

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • 132 Andersonstown Road, BT11 9BY, Belfast, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.5

All reviews

(28)

5,440 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff very helpful and friendly

Staff very helpful and friendly. The gym has everything I was looking for to help my powerlifting career.. kind regards Gerard Kelly🏋🏻‍♀️💪🏋🏻‍♀️💪👌

July 21, 2026
Better - Andersonstown Leisure Centre logo

Reply from Better - Andersonstown Leisure Centre

Hi Gerard,

Thank you for your fantastic feedback, Gerard.

We're delighted to hear that you’ve found our staff friendly, helpful, and welcoming. It's also great to know that the gym has the equipment and facilities you need to support your powerlifting goals.

We really appreciate you taking the time to share your experience and wish you every success in your training journey. We look forward to seeing you at the centre again soon.

Warm Regards,

Hazal

Rated 5 out of 5 stars

Amazing facilities

Amazing facilities

July 15, 2026
Better - Andersonstown Leisure Centre logo

Reply from Better - Andersonstown Leisure Centre

Hi Ciaran,

Thank you for your incredible review!

We're thrilled to hear that you're loving our Andersonstown Leisure Centre, and it's amazing to know that you're finding our facilities amazing.

We also greatly appreciate your 5-star rating.

We look forward to welcoming you back again soon!

Warm Regards,  

Kaisha

Rated 5 out of 5 stars

Andersonstown Leisure Centre

Ben and Kerry at Andersonstown Leisure Centre were extremely helpful and attentive to my daughter on her first swimming lesson with them. The lesson was of a high quality and challenged my child at an appropriate level. Thank-you very much. We were also helped by the lovely receptionist Jane. ☺️

July 13, 2026
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Reply from Better - Andersonstown Leisure Centre

Hi Dolores,

Thank you for your lovely review! 

We're delighted to hear that your daughter's first swimming lesson was such a positive one. 

We'll also be sure to pass on your kind comments to Ben, Kerry, and Jane. 

It's wonderful to know that the lesson was engaging and challenging, as well as you feeling well-supported throughout. 

We look forward to welcoming you both back soon!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

The Staff are patient and professional…

The Staff are patient and professional so helpful with my questions and there experience and knowledge is exceptional
Thanks Sean

June 18, 2026
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Reply from Better - Andersonstown Leisure Centre

Hi James,

Thank you for your kind review!

We’re delighted to hear that our team’s patience, professionalism, and knowledge made such a positive impact on your experience with us.

We hope to see you again soon!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Excellent service from the team

Excellent service from the team , very clean and pleasant as usual.

June 17, 2026
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Reply from Better - Andersonstown Leisure Centre

Hi Patrick. 

Thank you for your review. 

We are very pleased to hear you received excellent service from the team at Andersonstown Leisure Centre and found the centre clean and pleasant as always!

We look forward to seeing you again soon!

Kind Regards

Amir

Rated 5 out of 5 stars

Fab staff at Andersonstown Liesure Centre

Jane on reception was amazing, she guided me through the entire process ans was very kind and patient. Please tell her thank you. Swim instructors were also amazing.

April 28, 2026
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Reply from Better - Andersonstown Leisure Centre

Hi Hilary, 

Thank you for your kind feedback. 

It’s great to hear that Jane was so helpful and patient in guiding you through everything at reception — we’ll make sure your thanks are passed on to her. 

We’re also really pleased to know you had a positive experience with the swim instructors. 

We appreciate you taking the time to share this.

Warm regards, 

Azaria

Rated 5 out of 5 stars

Friendly and willing to help.

Friendly and willing to help.

March 9, 2026
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Reply from Better - Andersonstown Leisure Centre

Hi Kevin

Thanks for your review.

We are so pleased to hear that our team were helpful and friendly.

We hope you continue to enjoy your membership!

Warm Regards
Rachel

Rated 5 out of 5 stars

Great place for training

Its well organised

March 2, 2026
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Reply from Better - Andersonstown Leisure Centre

Hi Sharon

Thanks for your review.

We are so pleased to hear that you are enjoying Andersontown Leisure Centre.

We will pass this lovely feedback on to the centre team.

Warm Regards

Rachel

Rated 5 out of 5 stars

GREAT EXPERIENCE FOR CHILD.

VERY FRIENDLY COACHES MOST IMPORTANT AS THE CHILD IS ONLY 5 YEARS.

February 9, 2026
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Reply from Better - Andersonstown Leisure Centre

Hi Mary 

Thank you for your review. 

It is great to see that the Instructors at Andersonstown Leisure Centre are providing great lessons and creating a friendly atmosphere for all the members!

We hope all members continue to enjoy the lessons!

Kind Regards

Amir

Rated 5 out of 5 stars

Well-equipped, well-staffed

Facilities are well-equipped, well-maintained, fun to use. The staff are friendly and helpful. Better lowers the barrier to getting fitter.

November 3, 2025
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Reply from Better - Andersonstown Leisure Centre

Hi Graham,

Thank you so much for your wonderful review!

We’re thrilled to hear that you’re enjoying our facilities and finding them both fun and well-maintained.

It’s also great to know our staff at the Andersonstown Leisure Centre have been friendly and helpful.

Thank you so much for your kind words!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Love using better gyms

Love using better gyms, so flexible and staff are all lovely. The only downside is having to wait until 10 pm at night to book a class for the next week. I have to wait up to book classes as we normally go to bed for 9pm on school nights.

December 2, 2025
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Reply from Better - Andersonstown Leisure Centre

Hello karen,

Thank you for your comments and feedback,

Kind Regards

Rated 5 out of 5 stars

The process was quick and easy.

The process was quick and easy.

November 6, 2025
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Reply from Better - Andersonstown Leisure Centre

Good afternoon Charles,

Thank you for sharing your experience with us.

We are glad to hear that, this is what gives us a reason to keep up with the hard work.

Kind Regards,
Sara

Rated 4 out of 5 stars

Would love to have boxing bags in the…

Would love to have boxing bags in the Andersonstown gym .

September 16, 2025
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Reply from Better - Andersonstown Leisure Centre

Hello Seanpaul.

Thank you for your comments and feedback.

We will pass on you comment to the centre.

Kind regards.

Rated 2 out of 5 stars

Deteriorating conditions

Some gym equipment has been out of order for over a month and has not been replaced.

Amenities are also at a very poor standard. Toilets and water fountains.

The turnstile scanner does not work.

Public swimming for fitness is very limited to certain times.

The extortionate monthly fees do not match the quality of service.

September 13, 2025
Unprompted review
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Reply from Better - Andersonstown Leisure Centre

Hello Michael,

Thank you for taking the time to share your thoughts and feedback with us. 

Your perspective is greatly valued, and I regret to learn that you believe our pricing does not accurately reflect the quality of service we aim to deliver.

Please be assured that I have conveyed your concerns to the center manager for further consideration.

Kind Regards

Rated 5 out of 5 stars

Customer support is so efficient

Customer support is so efficient. Loving the service they provide in the community!

August 1, 2025
Unprompted review
Better - Andersonstown Leisure Centre logo

Reply from Better - Andersonstown Leisure Centre

Hi Danilo,

Thanks for your review and fantastic feedback.

We are so pleased to hear that the staff at Andersonstown leisure Centre have been so supportive!

Warm Regards

Aaiasa

Rated 1 out of 5 stars

Just heard my sons ju jitzu class might…

Just heard my sons ju jitzu class might be cancelled in Andersonstown as you are going to increase lease. Shame on you. So many boys and girls go to the class.

May 20, 2025
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Reply from Better - Andersonstown Leisure Centre

Hi Ann Marie,

Thank you for sharing your concerns. 

We truly value all the boys and girls who attend our ju jitsu classes and understand how important these sessions are to the community. We’re actively exploring all options to continue providing a space for the kids to train and enjoy themselves. We appreciate your support and hope to keep the classes going for everyone.

Kind regards,

Charmaine

Rated 5 out of 5 stars

Great facilities

Great facilities, Great staff and a fantastic safe environment for children.

April 17, 2025
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Reply from Better - Andersonstown Leisure Centre

Hi,

Thank you so much for your kind words! 

We're thrilled to hear that you appreciate our facilities, our dedicated staff, and the safe environment we strive to create for children. Your support means a lot to us! We look forward to welcoming you back to the Andersonstown Leisure Centre soon.

Kind regards,

Charmaine

Rated 5 out of 5 stars

The receptionist was superb at…

The receptionist was superb at Andersonstown she set up my account and was very informative, clear and concise. Job well done easy and painless

March 22, 2025
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Reply from Better - Andersonstown Leisure Centre

Hi Jim,

Thank you so much for your kind words! We're thrilled to hear that your experience with our receptionist at Andersonstown Leisure Centre was so positive. We're committed to providing clear and helpful service, and it’s great to know that we made the process easy and painless for you. 

We truly appreciate your feedback and look forward to serving you again!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Great Centre

The staff and the facilities (especially the gym) are of top notch quality.

January 22, 2025
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Reply from Better - Andersonstown Leisure Centre

Hi Lorcan 

Thank you for your review. 

It is great to see the Andersonstown Leisure Centre and its staff being referred to as Top Notch!

We hope you continue to enjoy your experience with us and thank you for choosing Better.

Kind Regards

Amir

Rated 5 out of 5 stars

Gym induction

Great gym induction with Patrick. Thank you!

November 20, 2024
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Reply from Better - Andersonstown Leisure Centre

HI Dizzydb

Thank you for your review. 

It is great to see your gym induction went well and we hope you enjoy using what you have learnt in your time at our centre!

Kind Regards

Amir

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