Better - Appleby Leisure Centre Reviews 

9
TrustScore 4.5 out of 5

4.3

Chapel Street, CA16 6QR Appleby, GB


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Rated 5 out of 5 stars

Signed up for Better in Appleby, had a health assessment from Ian who explained reason for checks and then provided me with a tailored fitness programm

Company replied

Rated 5 out of 5 stars

The staff are very friendly and helpful. I am happy I joined appleby gym, I especially love the fact that I get to see the beautiful waterfall whilst using the treadmills. Idyllic surroundings. And al... See more

Company replied

Rated 5 out of 5 stars

I have Alzheimer's disease. When I tried to book a gym session, I couldn't remember my password. I went to the gym anyway and explained my predicament. The fellow on the entrance (sorry, I can't remem... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Chapel Street, CA16 6QR, Appleby, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

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1-star

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4.3

All reviews

(9)

5,089 reviews in the last 12 months

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Rated 5 out of 5 stars

Signed up for Better in Appleby

Signed up for Better in Appleby, had a health assessment from Ian who explained reason for checks and then provided me with a tailored fitness programm

December 5, 2025
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Thank you for sharing your experience at Appleby Leisure Centre with us, Garry!

Kind Regards

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful staff

December 12, 2025
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Thank you for finding the time to leave such lovely feedback for our Appleby Leisure Centre staff.

We are very happy that they have such a great impact on your visits, and they are there to help you if you need!

Kind Regards

Rated 5 out of 5 stars

A friendly community based service

A friendly community based service for swimming, the gym and other local activities.

November 25, 2025
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Hi Lynda,

Thank you so much for your lovely review!

We’re really glad to hear you enjoy our friendly and community-focused services at the Appleby Leisure Centre.

It's great to know that our range of activities has had such a positive impacted your experience with us.

We really appreciate your support!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Fantastic atmosphere lovely staff can't…

Fantastic atmosphere lovely staff can't complain at all

November 4, 2024
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Good Evening Mightymum,

Thank you for taking the time to share your thoughts with us. We truly appreciate your review.

We are thrilled to hear that you are enjoying your membership at the Appleby Leisure Centre. It's wonderful to know that our staff made a positive impression on you with their friendliness and helpfulness. We strive to create a welcoming environment for all our members, and feedback like yours reaffirms our commitment to excellent customer service.

We value your membership and look forward to continuing to support your fitness journey.

Best regards, 

Charmaine

Rated 5 out of 5 stars

Great lesson

Great lesson, great instructor

September 27, 2024
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Hi Joanne

It is wonderful to see the lessons are being enjoyed and the instructor is providing a great service. 

We hope this continues!

Kind Regards

Amir

Rated 5 out of 5 stars

Alzheimer's disease

I have Alzheimer's disease. When I tried to book a gym session, I couldn't remember my password. I went to the gym anyway and explained my predicament. The fellow on the entrance (sorry, I can't remember his name) helped me to change my password, so I can now book a session from home.

September 11, 2024
Unprompted review
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Hi Michael,

Thanks for your review.

We are so pleased to hear that our staff member at Appleby was able to assist you and you are now available to make bookings.

Warm Regards

Hazal

Rated 5 out of 5 stars

The staff are lovely….

The staff are very friendly and helpful. I am happy I joined appleby gym, I especially love the fact that I get to see the beautiful waterfall whilst using the treadmills. Idyllic surroundings. And always plenty of free space in the changing areas/lockers for personal belongings. The toilets & showers are super clean aswell!!

January 17, 2024
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Hi Julia,

Thank you for your review.

We are delighted to hear you are enjoying Appleby.

You have even made me want to come and try the gym just so I can see the waterfall - sounds amazing!

Warm Regards

Hazal

Rated 5 out of 5 stars

Swimming Lessons

My children have recently started swimming lessons, and the teacher is amazing. So so good with them - very patient and very fun. They absolutely love going each week.

October 3, 2023
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Good Evening Leanne,

Thank you for your review.

We are very happy to hear that your children are enjoying their swimming lessons at the Appleby leisure centre and the swimming instructor is patient and professional with all the pupils. We hope your daughter continues to enjoy her lessons at this centre and achieves her goals.

Kind regards,

Charmaine

Rated 4 out of 5 stars

Pool wasn’t too busy

Pool wasn’t too busy, could swim laps no problem

June 15, 2023
Better - Appleby Leisure Centre logo

Reply from Better - Appleby Leisure Centre

Hi Gordon,

Thank you for your review.

We are happy to hear you enjoyed your swim at Appleby Leisure Centre and we hope to see you again soon!

Warm Regards

Hazal

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