We were meant to be at a dance competition held at this venue today and WOW ‼️ After hours of waiting to be let in nobody showed up leaving hundreds of dancers and parents who had all travell... See more
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Switch locationBartholomew School, Witney Road, OX29 4AP Back Lane, GB
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The gym is a great size and not overwhelming. The staff have been polite and helpful every visit. You can see its kept tidy and clean which is great. Any faulty equipment has been replaced with... See more
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Staff really went above and beyond to help me out
Company replied
The classes at my local sports centre are very good value and there's a good variety. Easy to book.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Bartholomew School, Witney Road, OX29 4AP, Back Lane, United Kingdom
3.6
Average
5 reviews
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Staff really went above and beyond to…
Staff really went above and beyond to help me out
August 1, 2026
Unprompted review
Reply from Better - Bartholomew Sports Centre
Hi Paul,
Thanks for your review.
We are so pleased to hear that the staff at Bartholomew Sports Centre have been so supportive!
Warm Regards
Azaria
good value and great variety
The classes at my local sports centre are very good value and there's a good variety. Easy to book.
July 7, 2026
Reply from Better - Bartholomew Sports Centre
Hi Avril,
Thank you for your feedback.
We’re really pleased to hear that you find the classes to be good value and enjoy the variety on offer. It’s also great to know that you find the booking process easy to use, as we aim to make accessing activities as simple as possible.
We appreciate you taking the time to share your experience and hope you continue to enjoy the sessions available.
Warm Regards,
Hazal
Shocking service
We were meant to be at a dance competition held at this venue today and WOW ‼️
After hours of waiting to be let in nobody showed up leaving hundreds of dancers and parents who had all travelled far and wide for this dance competition with nothing else to do other than turn around and go home !
The promoter of this competition tried everything in her powers and nobody wanted to answer the phone when all they needed to do was open the gates and the doors !
How this business is able to take bookings and money off people is beyond me as they have disrupted and disrespected hundreds of people today and have done nothing to help !
Highly recommend you do not use this venue
May 17, 2026
Unprompted review
Reply from Better - Bartholomew Sports Centre
Hi Bethany,
Thank you for your review!
We are very sorry for the disappointment and frustration caused today regarding the dance competition at our venue. We completely understand the inconvenience this caused to the dancers, parents, teachers, and organisers who had travelled considerable distances and were left waiting outside.
After investigating the situation, it has become clear that the staff member responsible for opening the venue had unfortunately mixed up the event dates and believed the booking was scheduled for another day. While this was a genuine human error, we fully appreciate that this does not lessen the disruption and upset caused to everyone involved.
We would also like to acknowledge the efforts made by the competition promoter throughout the morning to contact us and resolve the situation. We sincerely apologise that communication was not handled as it should have been at the time.
Please be assured that we are taking this matter extremely seriously and are reviewing our internal procedures to ensure this cannot happen again in the future. We understand the trust placed in us when events are booked at our venue, and we regret that on this occasion, we fell far below the standard expected.
Once again, we offer our sincere apologies to everyone affected today.
Warm Regards,
Kaisha
Reply from Better - Bartholomew Sports Centre
Hi Robert
Thank you for your review.
It is great to see you are having an all-around great experience at the Bartholomew Sports Centre, and we thank you for choosing Better!
Kind Regards
Amir
Great experience
The gym is a great size and not overwhelming.
The staff have been polite and helpful every visit.
You can see its kept tidy and clean which is great.
Any faulty equipment has been replaced within an adequate time frame.
All in all a great experience of a gym.
July 6, 2023
Unprompted review
Reply from Better - Bartholomew Sports Centre
Good Morning Jessica,
Thank you for taking the time to write us a review.
We pride ourselves on our excellent customer service so we are delighted to hear that you are enjoying the Bartholomew Sports Centre and the equipment they have in their Gymnasium. We hope you continue to enjoy your membership with Better and the activities offered at the centre you attend. We appreciate you taking this time to provide this feedback and we will pass this onto the centre on your behalf.
Kind regards,
Charmaine
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