Really positive experience. Previously from two guys at reception late teens/ very early 20s polite, informed and professional and recently from manager Shane who checked my membership / raised an... See more
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Location
Switch locationEast Avenue, UB3 2HW Hayes, GB
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I usually dont write reviews about places but the kind of excellent quality customer service I received from CSA Sania has forced me to write the review :). She explained me everything about the mem... See more
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My daughter and son both joined this place 3 years before and proudly say they performing very well. Highly recommend this place for your kids. Specially swiming instructors Sonia, Costa, Selina an... See more
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You have got some great friendly and knowledgeable staff. However you are discriminating against some sections of the community. I can no longer take my 2 year old to the teaching pool unless I p... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
East Avenue, UB3 2HW, Hayes, United Kingdom
3.6
Average
140 reviews
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Teacher is really good and helpful
My son start swimming classes and he really like there. Teacher is really good and helpful
October 2, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Good afternoon,
Thank you for your lovely review!
We’re delighted to hear that your son is enjoying his swimming lessons and feels happy and comfortable with his teacher.
We really appreciate your kind words and look forward to seeing him continue to grow in confidence and ability!
Kind regards,
Ellis
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Jasmin
Thank you for your review.
We are very pleased to hear that you found our staff and trainers friendly and helpful, and that you appreciated the cleanliness of our Botwell Green Sports and Leisure Centre!
We will pass your feedback on and hope to see you again soon!
Kind Regards
Amir
There were adults recording children…
There were adults recording children swimming. Yes, they're parents too but it doesn't mean they should video everyone's child with theirs. It isn't a private swimming lesson!
September 26, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Winifred,
Thank you for sharing your concerns.
We understand that seeing adults recording during a public swimming session can be uncomfortable, particularly when other children may be captured in the background.
Safeguarding and the privacy of all swimmers are important, and we encourage anyone with concerns about filming or photography at our facilities to speak with a member of staff on site so the matter can be reviewed in line with our policies.
We appreciate your feedback and will ensure your comments are shared with the relevant team for consideration.
Warm Regards,
Azaria
Really positive experience
Really positive experience.
Previously from two guys at reception late teens/ very early 20s polite, informed and professional and recently from manager Shane who checked my membership / raised an update correct pricing via app as using outside my usual partnership area.
Thanks guys.
September 24, 2026
Unprompted review
Reply from Better - Botwell Green Sports and Leisure Centre
Good Afternoon,
Thank you for taking the time to share your positive experience with us.
It’s wonderful to hear that our reception team were polite, knowledgeable and professional, and that Shane was able to help with your membership and ensure the correct pricing was reflected on the app.
We really appreciate your kind words and look forward to welcoming you back to the centre soon.
Kind regards,
Suheera
Great place for fitness
September 16, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Mrs N Kaur & Mr G S Vig
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Botwell Green Sports and Leisure Centre, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Takes many days for solving problems
Takes many days for solving problems, which is not occurred by you. There is not your fault of taking specific membership but all setup went wrong and staff should not make mistake at first point.
August 17, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Rabia,
Thank you for your review!
We're deeply saddened to hear that your initial registration didn't go correctly due to an error by our team.
Please note that our customer service team currently have a high volume of calls and tickets, which has impacted their response time.
We apologise for any inconvenience or frustration this has caused, as we've entered our busiest time of the year.
We'll be sure to pass on your feedback to the relevant teams for further review.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Had the pleasure of swimming at this…
Had the pleasure of swimming at this centre recently and was impressed by how clean the centre was and how friendly the staff were.
August 8, 2026
Unprompted review
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Denise,
Thank you so much for your lovely review!
It’s great to hear you had such a positive experience with us and felt welcomed by the team, here at Botwell Green Sports and Leisure Centre!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We’re really pleased you enjoyed your visit and hope to see you back again soon! 😊
Warm regards,
Azaria
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Rohit,
Thank you for taking the time to share your feedback.
We're pleased to hear that your overall experience at Botwell Green Sports and Leisure Centre has been positive. However, we're sorry to learn that you have experienced long waits at the entrance due to queues at reception.
We understand that delays when entering the centre can be frustrating, and we appreciate you bringing this to our attention. Your comments will be shared with the relevant team for review as we continue to look for ways to improve the customer experience.
Thank you again for your feedback.
Warm Regards,
Hazal
I’ve been a member of this gym for over 3 years
I’ve been a member of this gym for over 3 years, but unfortunately the standards have really dropped. Machine cables are extremely stiff and put unnecessary strain on your joints, while broken equipment takes far too long to be repaired. There’s also poor ventilation and no proper air conditioning, making workouts very uncomfortable.
Membership fees keep increasing every year, yet there seems to be no improvement in equipment, maintenance or facilities. Very disappointing for long-term members.
August 5, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Gagan,
Thank you for taking the time to share your feedback, Gagan.
We're sorry to hear that you feel the standards at the gym have declined during your time as a member. We understand your concerns regarding the condition of the equipment, repair times, ventilation, and the overall comfort of the workout environment.
We also appreciate your comments about membership fees and your expectation that ongoing investment should be reflected in the quality of the facilities and maintenance provided. Feedback from long term members is particularly valuable, as it helps us understand where improvements are needed.
Your comments have been noted and will be shared with the relevant management team for review. Thank you again for bringing these concerns to our attention.
Kind regards,
Suheera
I enjoyed my visit and Shane was very…
I enjoyed my visit and Shane was very helpful 😀
August 8, 2026
Unprompted review
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Kerry,
Thank you for your wonderful feedback about Botwell Green Sports and Leisure Centre.
We're delighted to hear that you enjoyed your visit and that Shane was able to make such a positive impression. Providing helpful and friendly service is something we take great pride in, and it's great to know that Shane contributed to your experience.
Thank you for taking the time to share your kind comments.
Warm Regards,
Hazal
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Vinod,
Thank you for taking the time to share your feedback.
We're sorry to hear that you've found the app difficult to use and that your experience with customer service has been disappointing. We understand how frustrating it can be when digital services are not as straightforward as expected, particularly when you're trying to manage bookings or access information quickly.
Your comments regarding both the app's usability and the support you've received are appreciated and will be shared with the relevant teams for review. Customer feedback is invaluable in helping us identify where improvements can be made.
Thank you again for bringing your concerns to our attention.
Warm Regards,
Hazal
No AC in gym very humid and hot
July 11, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Jasleen,
Thank you for your review!
We're deeply sorry for the issues you've experienced during your recent visit.
We'll be sure to pass on your comments about the air conditioning in our gym space to the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
When providing swimming lessons they…
When providing swimming lessons they should really be blocking off the pool to the public and adults.
Some unsavoury behaviour of grown men walking around in their pants whilst under 14s are changing. I noticed grown men just watching children whilst in the pool.
Not enough privacy and no boundaries set.
June 29, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi TJ,
Thank you for raising this serious concern with us. We’re very sorry to hear about your experience and appreciate you bringing it to our attention.
The safety, wellbeing and safeguarding of all our customers, especially children, is our highest priority. We also understand your concerns regarding privacy and appropriate boundaries during swimming lessons.
Your feedback will be passed to the management team so that this can be thoroughly investigated. This will include reviewing pool supervision, changing area protocols and ensuring that clear safeguarding measures are in place and being followed at all times.
Thank you again for bringing this to our attention.
Warm Regards,
Hazal
Staff is friendly hand helpful i love…
Staff is friendly hand helpful i love to swim i i like it fitness classes are really good
June 30, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Qurat,
Thank you for your kind feedback!
We’re really pleased to hear that you’re enjoying your swim sessions with us and that our team have been so friendly and helpful.
It’s also great to know you’re enjoying the fitness classes, too.
We look forward to welcoming you again soon!
Warm Regards,
Kaisha
Friendly
Friendly, Welcoming Staff
User Friendly Equipment
Downside not enough equipment that links directly to Apple Watch
Junior Gym Members not Supervised
June 22, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Christopher,
Thank you for taking the time to share your feedback with us. We’re really pleased to hear that you found our staff friendly and welcoming, and that the equipment is easy to use.
We appreciate your comments regarding the availability of equipment that links with Apple Watch, and we’ll pass this on to the relevant team as part of our ongoing improvements.
We’re also concerned to hear your feedback about the supervision of junior gym members. Ensuring a safe environment for all users is very important to us, and this is something that should be closely monitored.
Warm Regards,
Hazal
I’ve only been going here for one week…
I’ve only been going here for one week and I love it
Ruby was so kind to me ..thanks!
Christine x
June 15, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi CW
Thank you for your review.
We are very pleased to see that you have enjoyed your initial experience at Botwell Green Sports and Leisure Centre, and it is great to know that Ruby has been able to provide amazing customer service.
We hope your experience continues, and we will be sure to pass your feedback on to the centre to review!
Kind Regards
Amir
I have been watching from the poolside…
I have been watching from the poolside for over two years as my child participates in swimming lessons. Initially, everything seemed fine, but as the students advanced to the academy level, I noticed a significant decline in the quality of instruction at Botwell Pool. The instructors appear to lack the capability to teach the technical skills necessary for academy-level swimmers. Instead, they seem to focus primarily on lifeguard training throughout the year, which doesn’t align with our intentions for our children.
While becoming a lifeguard is commendable, it’s crucial that students first develop strong swimming skills. Many students are missing out on essential techniques, such as proper breathing, maintaining an aerodynamic position, reducing drag, and executing specific drills tailored to individual improvement.
Unfortunately, during my visits, I frequently observed instructors more engaged in conversation with each other than in focusing on the students' progress. This lack of attention to technique and individual development is disappointing and does not meet the expectations we had for a program at this level.
June 6, 2026
Unprompted review
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Milan,
Thank you for taking the time to share your feedback about Botwell Green Sports and Leisure Centre.
We're really sorry to hear that your experience watching your child's swimming lessons from the poolside has been so concerning. We take the welfare and experience of both our young swimmers and their families extremely seriously, and we want to make sure your concerns are properly heard and acted on.
Please do get in touch with us directly at customerservices@gll.org if you require assistance.
Warm Regards,
Hazal
Almost 5 Stars!
I would've given 5 stars, but when I came to get a membership and ask for some info, unfortunately, the person I came in contact with, wasn't very helpful, he just said "download the app" and dismissed me. Wouldn't give me the time of day. I tried to ask questions but the only response was "download the app"
Maybe he was having a bad day, I don't know, but it wasn't very pleasant.
For medical reasons, I had to sign up regardless. So I had to figure it out by myself.
Once I joined, I voiced my experience to the assistant manager and I must say, he was extremely helpful. He apologised, gave me the information I required, even got his colleague to show me around and give me a full induction on the spot.
The assistant manager, the tall guy with curly-ish curtains hair and Mr Singh were absolutely brilliant. Navigated me around the app, showed me how to use it, showed me the facilities on offer and how to book them.
I would've given a zero star rating if it wasn't for them guys.
Those three guys deserve a FIVE STAR rating.
If you're thinking of joining, ask for the assistant manager, the tall guy with curly-ish hair or Mr Singh and you're experience will be above and beyond what's expected.
Great place to join providing you speak to the right people.
May 6, 2026
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Ganesh,
Thank you for your review!
We're sorry to hear that your initial interaction with our team wasn't pleasant, and you had to navigate through our Better UK app without assistance.
We're thrilled that our Assistant Manager turned this experience around for you, and that he was extremely apologetic, informative and helpful.
We're also happy that you were given a full induction and walked through the facilities we offer.
We appreciate that this also encouraged you to increase your rating, and we'll share your experience with the team.
Thank you again for your feedback!
Warm Regards,
Kaisha
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Mk
Thanks for your review.
We are so pleased to hear that you are enjoying Botwell Green Leisure Centre.
Kind Regards
Rachel
Reply from Better - Botwell Green Sports and Leisure Centre
Hi Zilaiyra
Thanks for your review.
We appreciate you awarding us 5 stars
It is great to hear that you are enjoying the Botwell Green Sports Centre, and we look forward to welcoming you back soon!
Kind regards
Rachel
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