The staff are friendly helpful and are professional. My and friend started to swim in November and we have now joined the membership. We love to go swimming and it a pleasure to go to such a lovely... See more
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Location
Switch location12 Broadway, M40 3LN New Moston, GB
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Booked on a swim session. Arranged child care and when I arrived I discovered that the session had been cancelled due to a private booking and no notice was provided. On this same visit a man in the s... See more
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From joining to going the staff have been extremely helpful and friendly, made me feel comfortable.
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Peaceful, quite, clean and nice environment to gym. Staffs are polite, helpful and friendly.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
12 Broadway, M40 3LN, New Moston, United Kingdom
3.8
Great
14 reviews
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Reply from Better - Broadway Leisure Centre
Hi Mascuud
Thank you for your review.
We are very pleased to see you are happy with the service being provided and thank you for choosing Better!
Kind Regards
Amir
Very helpful and so easy to book…
Very helpful and so easy to book classes and gym. Great value and a release from the stress of caring?
June 11, 2025
Reply from Better - Broadway Leisure Centre
Hi Shaun,
Thank you immensely for your thoughtful and encouraging words!
We are truly thrilled to know that you find our booking process not only straightforward but also user-friendly. It brings us great joy to learn that our services have made a meaningful impact and provided you with some much-needed relief in the midst of your hectic schedule. Remember, we’re always here to offer you a little respite and support whenever you need to take a moment to recharge and rejuvenate!
Kind regards,
Charmaine
Reply from Better - Broadway Leisure Centre
Hi Karen,
Thanks for your review.
We are so pleased to hear you have received excellent customer service at Broadway Leisure Centre!
Warm Regards
Hazal
Reply from Better - Broadway Leisure Centre
Hi Susan
Thank you for your review.
We are sorry to see you are unhappy with the prices you have been receiving and an email has been sent to you directly regarding your experience.
Please reply to the email at your earliest convenience, and I can look into the prices for you.
Kind Regards
Amir
The staff are friendly helpful and are…
The staff are friendly helpful and are professional. My and friend started to swim in November and we have now joined the membership. We love to go swimming and it a pleasure to go to such a lovely calming atmosphere
Well done to the staff at broadway baths
Thanks
January 21, 2025
Reply from Better - Broadway Leisure Centre
Hi Joanne
Thank you for your review.
We are very happy to welcome you to Better!
It is great to see the staff at Broadway Leisure Centre have provided great service and created a lovely atmosphere, which has encouraged you to join us.
Your feedback has been passed on to the centre team!
Kind Regards
Amir
From joining to going the staff have…
From joining to going the staff have been extremely helpful and friendly, made me feel comfortable.
October 24, 2024
Reply from Better - Broadway Leisure Centre
Hi Gaynor
Thank you for taking the time to leave a review.
It is wonderful to see the centre staff have been able to provide help and create an enjoyable experience for you at our Broadway Leisure Centre.
We hope this continues and you enjoy your time with Better!
Kind Regards
Amir
Swim cancelled due to private hire without notice
Booked on a swim session. Arranged child care and when I arrived I discovered that the session had been cancelled due to a private booking and no notice was provided. On this same visit a man in the sauna area shared shower took his penis out and urinated in the shared shower. Staff on site were brilliant but these issues just simply shouldn’t have happened
October 21, 2024
Reply from Better - Broadway Leisure Centre
Dear Helena,
Thank you for taking the time to provide your feedback.
We sincerely regret to learn that your swim session was cancelled due to unforeseen circumstances at the leisure centre, and that you did not receive prior notification before arriving. Additionally, we are disheartened to hear about the inappropriate behaviour of another customer in the shower area. Please be assured that we do not condone such conduct, and we will address this matter with the individual involved.
Thank you for bringing these issues to our attention.
Best regards,
Charmaine
Peaceful
Peaceful, quite, clean and nice environment to gym. Staffs are polite, helpful and friendly.
September 18, 2024
Reply from Better - Broadway Leisure Centre
Dear Tees,
We appreciate your feedback.
We are delighted to learn of your satisfaction with your membership at the Broadway Leisure Centre and the consistently courteous, accommodating, and amiable demeanour of our staff. We trust that your positive experience will endure as you continue to benefit from your membership at our facility.
Thank you.
Kind regards,
Charmaine
Reply from Better - Broadway Leisure Centre
Hi Liz,
Thanks for your review.
Its so great to hear that the staff at Broadway have been so lovely and helpful.
Warm Regards
Hazal
Advertised as a gym with classes but…
Advertised as a gym with classes but there are no classes on offer apart from
An aqua class . Misleading and unfair advertising . Membership cancelled .
July 2, 2024
Reply from Better - Broadway Leisure Centre
Hi Yvonne
We are sorry to hear that you've cancelled your membership due to the limited availability of classes at our Broadway Leisure Centre and because you feel you were misled.
Your membership gives you access to the gym, swimming pool, and our fitness classes, and we hope you were able to take advantage of these facilities.
Kind Regards
Amir
Small gym
Small gym, not enough facilities for a decent work. Only 1 small squat rack & 1 flat bench.
January 25, 2024
Reply from Better - Broadway Leisure Centre
Hi
Thank you for taking the time to leave a review.
We are sorry to see you are not enjoying your time at our centre.
If you wish to change your home centre, we can certainly look into this for you.
If you need further assistance, please contact customerservices@gll.org
Regards
Amir
It's OK but no enough people to tell…
It's OK but no enough people to tell you or guide you on your workout plans
November 23, 2023
Reply from Better - Broadway Leisure Centre
Good Evening MD Ridwan,
Thank you for your review.
We are happy to hear that you are enjoying your membership at the Broadway leisure centre. However, we are sorry to hear that there are not enough Fitness Instructors to assist you with your workout. Please be aware that Fitness Instructors are only in the Gym to ensure all customers are safe when using the equipment and to make sure equipment is replaced back to their domain. If you would like a tailored workout programme you would need to hire a Personal Trainer as this is not something we offer.
Hope this helps.
Kind regards,
Charmaine
Let people know when equipment such as…
Let people know when equipment such as steam room is broken before taking money from the public
July 7, 2023
Reply from Better - Broadway Leisure Centre
Good Afternoon Jacqui,
Thank you for your review.
We are very sorry to hear that the Healthsuite is out of order at the Broadway leisure centre. This information should be updated via their home page so we apologise if this has not been updated. I will pass on your feedback for the attention of the centre manager so he can update this information via their home page.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Updated response:
Hi Jacqui,
The manager has responded to clarify the Healthsuite is now operational.
Hope this helps.
Kind regards,
Charmaine
Reply from Better - Broadway Leisure Centre
Good Afternoon Cath,
Thank you for your review.
We are very happy to hear that you are enjoying the Broadway leisure centre. We are also happy to hear that the centre is clean and tidy and the staff are very helpful. I will ensure to pass your feedback onto the centre on your behalf.
Kind regards,
Charmaine
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