The gym is clean and just about functional however it lacks basic equipment/machines that you would find at the majority eg: hamstring, calf machines/missing a lot of leg lower body machines. Too many... See more
Company replied
Location
Switch locationStucley Road, EX23 8AR Bude, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited whilst down on holiday. I took the kids swimming and husband went to the gym. Staff are so helpful and informative, nothing was too much trouble! Husband said the gym was friendly, relax... See more
Company replied
Thanks so much to the team at Bude Leisure Centre for their fab work keeping our kids safe at their pool party. Even later on a Saturday afternoon the changing rooms were still clean and tidy.... See more
Company replied
I am a new member and have enjoyed the classes I have attended so far. The people I have met have been quite diverse and welcoming. Your booking system is a little frustrating. If I am on a waiti... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Stucley Road, EX23 8AR, Bude, United Kingdom
4.5
Excellent
38 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joining was an easy process with…
Joining was an easy process with friendly and helpful staff. Gym has a good selection of equipment, all of which appeared to be working. Only slight challenge is the relatively short opening times at a weekend, closing at 4pm on a Saturday. On the positive again the changing rooms were clean and adequate.
February 21, 2025
Reply from Better - Bude Leisure Centre
Hi Jeremy,
I hope this message finds you well!
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had such a positive experience during your visit to the Bude Leisure Centre. Our staff works diligently to create a welcoming and supportive environment, so it’s wonderful to know that their efforts made a difference for you.
We appreciate your suggestion regarding extending our weekend hours. Providing our members with the best possible access to our facilities is important to us, and your input will definitely be taken into consideration as we evaluate our scheduling options.
We’re also pleased to hear that the changing rooms met your expectations! Our goal is to ensure that all aspects of your experience, from the facilities to the staff, contribute to a top-notch gym environment.
Thank you once again for your valuable feedback. We look forward to seeing you again soon and continuing to enhance your gym experience with us!
Best regards,
Charmaine
Great gym. Good value
Great gym, good range of equipment and always clean and tidy. Definitely good value and the membership includes the pool
February 21, 2025
Reply from Better - Bude Leisure Centre
Hi Mr Pyke,
Thanks for your review.
We are delighted to hear how impressed with Bude Leisure Centre!
Warm Regards
Hazal
Helpful staff and busy keeping the…
Helpful staff and busy keeping the place clean and tidy as possible 👍🏻
January 22, 2025
Reply from Better - Bude Leisure Centre
Hi Caroline,
Thanks for your review.
We are very happy to hear that the staff at Bude are so helpful and are keeping up our cleanliness standards!
Warm Regards
Hazal
My granddaughters first lesson
They explained everything to me before.
Then when my granddaughter went swimming for the first time,they were kind and very helpful.
When she came out she was very very happy.
November 18, 2024
Reply from Better - Bude Leisure Centre
Hi Emma,
Thanks for your review.
We are so happy to hear that you have had such a positive experience at Bude and that your granddaughter enjoyed her lesson.
Warm Regards
Hazal
Reply from Better - Bude Leisure Centre
Good Evening Jago,
Thank you for taking the time to provide your feedback.
We are thrilled to learn that you are enjoying your membership at the Bude Leisure Centre. It’s wonderful to hear that our team is consistently delivering friendly and professional service during your visits. We strive to create a welcoming atmosphere, and it’s rewarding to know that our efforts are appreciated.
Additionally, we’re glad that you find our facilities well-maintained. Our maintenance team works diligently to ensure that everything is in top condition for our members. Your satisfaction is our priority, and we’re committed to providing a high-quality experience every time you come through our doors.
We look forward to seeing you again soon!
Best regards,
Charmaine
The gym is clean and just about…
The gym is clean and just about functional however it lacks basic equipment/machines that you would find at the majority eg: hamstring, calf machines/missing a lot of leg lower body machines. Too many upper body machines. The angled leg press is not adjustable. Clearly the layout & range is targeted towards men and leg press machine is not adjustable to fit anyone under 5f8. Too many cardio machines. It does have a decent amount of free weights.
August 28, 2024
Reply from Better - Bude Leisure Centre
Hi Lorna,
Thank you for your review.
Your detailed feedback is greatly appreciated and we will pass this onto the centre.
Warm Regards
Hazal
Perfect for my needs
Enough equipment to cater for my needs. Staff all friendly and helpful
August 10, 2024
Reply from Better - Bude Leisure Centre
Subject: Expression of Gratitude
Good evening Graeme,
We sincerely appreciate your positive feedback.
We are thrilled to learn about your satisfaction with your membership at the Bude Leisure Centre and its comprehensive range of equipment that meets your requirements. Your commendation of the friendly and supportive nature of the staff during each of your visits is also very gratifying to hear.
Thank you once again for taking the time to share your experience with us.
Sincerely,
Charmaine
Reply from Better - Bude Leisure Centre
Hi,
Thank you for your review.
We are so pleased to hear that you are enjoying Bude Leisure Centre.
Warm Regards
Hazal
Too cold for children
Used to be fine, but price has been going nuts while tempreture is going down!
Going from £10 for 2 adults and a baby, to £17 for two adults and the kid getting free in with his membership in just a fe years. But then reducing the pool tempreture so low so kids cry after 15mins.
After 15mins of swimming with 4yr old I'm too cold as an adult and he's crying. After another 15 mins of trying to warm him in the showers and him just crying when getting back in the pool - we had to leave. He's fine in a wetsuit in the local free outside sea pool, which tell you how cold the inside swimmig pool is!
This is not a one off, it's just been getting colder and colder. Tried a few times when he was a baby but decided it wasn't safe for him because of how cold it was. He used to stop crying, go very still and very blue even after a few minutes - it was scary. Went to a pool a drive away and we would be able to do an hour with him activty trying to swim even as a baby.
But it's even colder now!
All the kids after a 30min lesson have blue lips and are shivering. How is that safe or acceptable? I have a terrible headache and still warming myself up with hot water bottle after getting back home.
Only 3 out of 6 showers with warm water.
Enough is enough - parents in the local area al complain about how cold it is in the local pool in Bude, and end up driving 30mins away to other pools. Even when we were getting out early there was another family who was doing the same thing because of the same reason - it's too cold.
Cold water swimming is not safe for children and vunerable people. It can cause cramps, increase heart rate, and high blood pressure.
Make it warmer, or ask the local to start bringing wetsuits.
January 28, 2024
Unprompted review
Reply from Better - Bude Leisure Centre
Good Afternoon KG,
Thank you for your review.
I am very sorry to hear the temperature of the pool at your local centre is too cold for you to have a swim. I will now forward your comments for the attention of the centre manager so they can look into your concerns and ensure the pool is at the correct temperature.
We hope this issue can be resolved so you can continue to enjoy your swimming session at the Bude Leisure centre.
Hope this helps.
Kind regards,
Charmaine
Fun swim the kids loved the slide
Fun swim the kids loved the slide. Staff friendly and the ace is really clean.
January 13, 2024
Unprompted review
Reply from Better - Bude Leisure Centre
Hi Tristan,
I hope this message finds you well! I just wanted to take a moment to personally thank you for your fantastic review. It's always great to hear that our guests have enjoyed their time with us.
I'm thrilled to hear that your family had a blast during your recent visit to the Bude Leisure Centre. It's wonderful to know that you found the staff to be friendly and welcoming, and that the centre was clean and well-maintained. We're committed to providing a top-notch experience for our guests, and it sounds like we hit the mark with your visit!
We'd love to welcome you and your family back to the centre again soon. Please don't hesitate to reach out if there's anything else we can do to make your next visit even more enjoyable.
Take care,
Charmaine
Reply from Better - Bude Leisure Centre
Hi Paul,
Thank you for your review.
We are happy to hear you are enjoying Bude Leisure Centre.
Warm Regards
Hazal
Staff very approachable and helpful
October 30, 2023
Reply from Better - Bude Leisure Centre
Good Afternoon,
Thank you for leaving our Centre Staff a 5-star review!
We greatly appreciate this.
I will forward your review to the Centre's General Manager
Kind Regards
Amir
Only been a member for a week so far…
Only been a member for a week so far but so far - so good - really love the classes and all means of communication
October 12, 2023
Reply from Better - Bude Leisure Centre
Hi Vicky,
Thank you for your review.
We are happy to hear you are enjoying Bude Leisure Centre.
Warm Regards
Hazal
I have teacher status for the early…
I have teacher status for the early years provision which made me eligible for the community membership. Better were very helpful in supporting me to access this membership.
September 18, 2023
Reply from Better - Bude Leisure Centre
Hi
Thank you very much for submitting feedback on our service.
Warm regards.
Amazing Teacher
Zara loved her first swimming lesson.
Her teacher Tammy was organised, engaging and happy. She can't wait for her next lesson.
September 14, 2023
Reply from Better - Bude Leisure Centre
Dear Sam,
Thank you very much for submitting feedback on our service.
It is great to hear that Zara enjoyed her first lesson and we hope she enjoys many more.
Friendly staff
July 25, 2023
Reply from Better - Bude Leisure Centre
Hi Jennie,
Thank you for your review.
We are happy to hear you have found our staff to be friendly at Bude.
Warm Regards
Hazal
I have an off peak M/S
I have an off peak M/S, which is great, never over busy, machines are clean, music not too loud, bright & airy, water always available...and the best of all, i don't have to wait for equipment to become available. Members also put equipment back once they've finished with it! Not alays the case in other gyms.
July 20, 2023
Reply from Better - Bude Leisure Centre
Hi Sharon,
Thank you for your review.
We are delighted you are enjoying your membership at Bude Leisure Centre.
Warm Regards
Hazal
Reply from Better - Bude Leisure Centre
Hi Kim,
Thank you for the 5-star review! We're delighted that you found our facility clean, well-spaced, and with air conditioning. Your support is appreciated!
Kind regards,
Ivy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.