Expressing our heartfelt thanks to Charlie Garside-S - Deputy Manager Excellent solution based customer service that enabled us to enjoy a game of footy at the canons once again. We really appreci... See more
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Location
Switch locationMadeira Rd, CR4 4HD Mitcham, GB
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I love this gym, as some one who has not been the gym in years I was worried about what i needed to join, etc. The receptionist Anna was so helpful, kind and reassuring she talked me through what docu... See more
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Really 5 star service, when my daughter joined and instructors found out shes there first time one instructor dedicated whole lesson to get her up to speed with basics so she dont fall behind. As well... See more
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The gym is always dirty, the women's changing room is disgusting, there are no full body mirrors only a small mirror next to a hair dryer which means we get dressed blindly. We have to stand outside i... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Madeira Rd, CR4 4HD, Mitcham, United Kingdom
3.9
Great
65 reviews
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Reply from Better - Canons Leisure Centre
Hi M Yakob
Thank you for a great review.
We are very happy to see you are enjoying your time at our Canons Leisure Centre and everything is good!
Kind Regards
Amir
Every day I play my exercise on early…
Every day I play my exercise on early morning, the better gym is very nice and wonderful Environment
August 21, 2024
Reply from Better - Canons Leisure Centre
Dear Farid,
We appreciate your feedback and are pleased to learn of your positive experience with your membership at Canon's Leisure Centre. It is gratifying to know that you consistently find the centre to be a pleasant environment for your activities.
Kind regards,
Charmaine
Adult beginner swimming lessons
Swim Teacher was very helpful and gave me the confidence that,I can swim.
August 4, 2024
Reply from Better - Canons Leisure Centre
Hi Gloria,
Thanks for your review.
We are so pleased to hear that after taking adult swimming lessons with us you feel more confident!
Keep up the great work!
Warm Regards
Hazal
I love the experience so far.The gym is clean and comfortable.
I love the experience so far.The gym is clean and all the equipment’s are easily accessible.
However the male washroom was a turn of for me on my first experience.The floor was wet and the toilet bowls were filled with Poo without flashing.
But apart from that everything else is great .
July 28, 2024
Reply from Better - Canons Leisure Centre
Hi Teddytells,
Thank you for your review.
We are so pleased to hear that you are enjoying Canons and hopefully next time you come - people will have flushed!
Please do report any issues to a member of the centre team so they may address this at the time.
Warm Regards
Hazal
Toilet is too much nasty mainly ladies…
Toilet is too much nasty mainly ladies is not proper cleaning
July 29, 2024
Reply from Better - Canons Leisure Centre
Hi Maya
Thank you for your review.
We are very sorry to hear about your experience and have passed your feedback on to the General Manager at our Canons Leisure Centre.
We hope this will help and improve your visits and overall time with Better.
Kind Regards
Amir
Friendly helpful staff
Friendly helpful staff
Receptionist was a star and went the extra mile in helping me with queries about various options for membership and subsequently assisting in setting up membership
July 30, 2024
Reply from Better - Canons Leisure Centre
Hi Paul
We are very pleased to see the receptionist has been able to assist and advise on our different membership options and help with the iniital joining process.
We hope you enjoy your time at our Canons Leisure Centre and thank you for choosing Better.
Regards
Amir
Such a poor company
Such a poor company. Being mislead so badly to find out that the membership that I wanted to have isn’t comply with what I’ve paid when I turn up the gym. So incorrect and confusion system. Very disappointed.
June 24, 2024
Reply from Better - Canons Leisure Centre
Hi Chris
Thank you for your review.
We are very sorry to see you feel this way and for any confusion that may have occurred.
I have sent you an email, please respond to it and I will do my utmost to resolve any outstanding issues you may be facing.
Kind Regards
Amir
Always help when customer services…
Always help when customer services contacted. Services provided at my local gym is good, love the few fitness classes I attend.
July 3, 2024
Reply from Better - Canons Leisure Centre
Good Evening Shawna,
I wanted to express our gratitude for taking the time to share your wonderful review with us.
We are pleased to learn of your satisfaction with the excellent Fitness Classes offered at the Canon Leisure Centre.
Thank you once again for taking the time to share your thoughts with us.
Sincerely,
Charmaine
A new entrance from the pool to the main male changing rooms
Everything is great staff gym pool etc. but there is one thing I wish could change. Is the entrance from the pool to the main male changing rooms. We have to walk through reception sometimes sopping wet and in you bath suit which is quite embarrassing a bit. But other than that evening is great..
June 6, 2024
Reply from Better - Canons Leisure Centre
Hi Jamie,
Thank you for your review.
We are so pleased to hear you are enjoying Canons Leisure centre and have passed your feedback to the centre team.
Warm Regards
Hazal
Reply from Better - Canons Leisure Centre
Good afternoon Kudiratu,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for the feedback you recently provided.
Your positive review has truly brightened our day! Knowing that you are thoroughly enjoying your membership at the Canons Leisure Centre brings us immense joy. It's heartwarming to hear that our staff have been consistently friendly and supportive during your visits to the center. We take great pride in our team's dedication to providing exceptional service, and it's incredibly rewarding to receive such positive feedback.
Thank you once again for sharing your experience with us. Your satisfaction is our top priority, and we look forward to continuing to provide you with a wonderful experience at our leisure center. If there's anything else we can do to enhance your membership, please don't hesitate to let us know.
Kind regards,
Charmaine
Every thing perfect and professional…
Every thing perfect and professional thanks again
March 21, 2024
Reply from Better - Canons Leisure Centre
Good Morning Stacey,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Canons Leisure Centre. We hope you can continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
Tired equipment old wimbledons and…
Tired equipment old wimbledons and mitchams cast offs
For what your paying you should get inspiring music not just the lazy radio
I’ve been a member on and off for over nearly 30 years it’s like chalk and cheese for what it once was
A clean inspiring popular gym with 3 visible gym instructors and a good vibe
I joined again as you have no competition other than that freaks gym Kings
March 26, 2024
Reply from Better - Canons Leisure Centre
Dear Ian,
I would like to extend my appreciation for taking the time to provide us with feedback regarding your experience at Canon's leisure centre. We value your opinion and strive to continuously improve our services, based on the feedback of our esteemed members.
I would like to apologise for the inconvenience you experienced with the equipment at the centre. We take this matter seriously and have passed on your concerns to the centre manager for their attention. We are committed to addressing all issues and ensuring that our facilities are up to the highest standards.
On the other hand, we are delighted to hear that the centre is consistently clean and well-maintained. We appreciate your acknowledgement of our efforts to maintain a welcoming and hygienic environment for our members.
We hope to continue serving you as a valued member of the Canon's leisure centre community and look forward to seeing you soon.
Sincerely,
Charmaine
Better app
I was experiencing problems with my better app as I kept losing my account, I sent an email explaining the situation and also went into my local leisure centre. I am pleased with the outcome and feel reassured that if I experience further issues I can interact with both to resolve any issues
March 4, 2024
Unprompted review
Reply from Better - Canons Leisure Centre
Good Morning Emillie,
Thank you for your review.
I am very happy to hear that our Customer Service Agents were able to assist you with your booking profile so you are now able to continue with your bookings.
Please do not hesitate to contact us again if you experience any further issues.
Kind regards,
Charmaine
Really 5 star service
Really 5 star service, when my daughter joined and instructors found out shes there first time one instructor dedicated whole lesson to get her up to speed with basics so she dont fall behind. As well course management when we needed a change takes no time and all is sorted quickly and information passed back immediately, my daughter loves her swimming classes.thank You
March 20, 2024
Unprompted review
Reply from Better - Canons Leisure Centre
Dear Elwira,
I would like to express my gratitude for your review, which we have received with great pleasure.
We are pleased to learn that your daughter is thoroughly enjoying her swimming lessons at the Canons Leisure Centre. It gives us immense satisfaction to note that her instructor demonstrated patience and understanding during her initial lesson.
We are confident that your daughter's continued dedication and commitment will enable her to progress through the various levels, and we are committed to providing her with the best possible guidance and support to achieve her objectives.
Once again, thank you for your kind review, and we look forward to assisting your daughter in her swimming journey.
Best regards,
Charmaine
I had a little problem with my email…
I had a little problem with my email and is been fixed quite quickly
January 11, 2024
Unprompted review
Reply from Better - Canons Leisure Centre
Hi Mr S,
Thank you for your review.
We are happy to hear that we were able to assist you swiftly.
Warm Regards
Hazal
I had a terrible experience at Canons…
I had a terrible experience at Canons leisure centre. The staff at reception are beyond rude and unhelpful. The system was down which was not our fault and Claire at reception told me to stop talking to her and get out of the leisure centre. The facilities are also shocking. Changing rooms look like they have not been cleaned in a lifetime. Mold in the showers and a foul smell coming from the toilet. Shocking experience!!
December 29, 2023
Unprompted review
Reply from Better - Canons Leisure Centre
Hi Ashleigh,
Please find attached a concerning one star review. If you could please follow up accordingly.
Great aqua aerobics class
Great aqua aerobics class. Brilliant instructor she’s great fun
October 11, 2023
Reply from Better - Canons Leisure Centre
Hi
Thank you for leaving a review.
We are very happy to see you are enjoying the Aqua Aerobics class.
We hope this continues.
Thank you to the instructor as well!
Kind Regards
Amir
Reception not helpful
Reception not helpful. Last week i ask the guy to change my swimming day then he said his computer blocked. I dont think so , i could not accept his reason. Receptionist should willing to explain, help and smiling face. Mitcham canon Reception should well train.
October 14, 2023
Reply from Better - Canons Leisure Centre
Hi Ss,
Thank you for your review.
We are sorry to hear that the system was down when the receptionist at Canons tried to assist you in changing your session.
If you still require assistance, please email customerservices@gll.org so a member of our Customer Service team can help.
Warm Regards
Hazal
I would like to say good place to have…
I would like to say good place to have swimming lessons but unfortunately wash room not enough for female. Only 2 with doors and 2 without door without door shower both not working properly.
October 9, 2023
Unprompted review
Reply from Better - Canons Leisure Centre
Hi Vinosh,
Thank you for your review.
We appreciate you providing us with this feedback and will pass this onto the centre.
Warm Regards
Hazal
Both daughters love lessons and i love…
Both daughters love lessons and i love coming for a swim. Only really problem is that the cleanliness of toilets and changing room isn't always great.
September 29, 2023
Reply from Better - Canons Leisure Centre
mir
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