Very good customer service at this gym. Any issues are ironed out quickly. Gym is a bit basic (no calf raise machines which a lot of leisure centres don't seem to have - no idea why) but if you know w... See more
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Location
Switch locationChapel Farm Rd, SE9 3LX New Eltham, GB
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Coldharbour centre Pilates and Meditation are excellent with knowledgable instructors and a good size studio, although sometimes cold. The male showers are always clean and hot. It is a real shame how... See more
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Although a long waiting list, when I was triaged, it was a very quick and painless process. Met Marcus to have my assessment, then had my induction with Marcus. Looking forward to starting a class nex... See more
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I really like the feel of the gym but it needs a bit of an update. Some machines are so close together they knock on one another. Missing some machines which other centres have. I do like it though an... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Chapel Farm Rd, SE9 3LX, New Eltham, United Kingdom
4.0
Great
8 reviews
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Very good customer service at this gym
Very good customer service at this gym. Any issues are ironed out quickly. Gym is a bit basic (no calf raise machines which a lot of leisure centres don't seem to have - no idea why) but if you know what you are doing, it's not a problem. Good atmosphere and doesn't get too busy.
January 1, 2026
Reply from Better - Coldharbour Leisure Centre
Hello Nick,
Thank you very much for your 4-Star review.
We are delighted to know that you are enjoying your time at the gym.
Kind regards
Coldharbour centre Pilates…
Coldharbour centre Pilates and Meditation are excellent with knowledgable instructors and a good size studio, although sometimes cold. The male showers are always clean and hot. It is a real shame however that Better have imposed a new restriction on the music the instructors may use, which I understand has caused considerable grief within their community. If this is anything to do with PRS licensing it is very short sighted. As a musician myself and member of the MU I feel it is regretful that Better are taking away income from the musicians who provide this important resource. I sincerely hope that the decision is reversed, and the inevitable decline in membership, attendance to classes, and your loyal instructors do not suffer as a consequence.
January 9, 2026
Unprompted review
Reply from Better - Coldharbour Leisure Centre
Ticket reference number (5948239)
Dear Ian,
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Coldharbour Leisure Centre, and we appreciate your feedback.
We understand how important music is to the fitness experience, and we've listened to your concerns.
This change is necessary because streaming services like Spotify or Apple Music are licensed for personal use only and cannot legally be used in commercial settings - including on our premises. Non-compliance can result in a fine.
Power Music is the world’s No. 1 source for workout music, and gives our instructors access to over 10,000 songs, while also providing them with the option to use pre-mixed and custom-mixed playlists and make tempo changes. Many UK gym and leisure operators use it for its flexibility and to enhance class engagement and enjoyment - at no cost to instructors.
As a charitable social enterprise, we need to manage our costs for long-term sustainability. Moving to Power Music helps us meet our responsibility to protect services and safeguard colleagues.
If you have any further questions or would like to discuss this in more detail, please do not hesitate to get in touch.
Kind Regards
Amir
I really like the feel of the gym but…
I really like the feel of the gym but it needs a bit of an update. Some machines are so close together they knock on one another. Missing some machines which other centres have. I do like it though and will keep going. Could do with some mirrors near the stretching area.
December 1, 2025
Reply from Better - Coldharbour Leisure Centre
Hello kerrie,
Thank you for your comments and feedback.
Kind Regards.
Outstanding wholistic support
Although a long waiting list, when I was triaged, it was a very quick and painless process. Met Marcus to have my assessment, then had my induction with Marcus. Looking forward to starting a class next week with Danielle. I am very grateful for the opportunity to try and better my self and my health.
September 1, 2025
Reply from Better - Coldharbour Leisure Centre
Hi Susan
Thank you for your review.
We are very pleased to hear that your experience with the triage and induction process was smooth and positive, and we apologise for the long wait list.
It’s great that Marcus was able to support you through your assessment and induction, and we hope you enjoy your class with Danielle next week.
Kind Regards
Amir
Instructor is fantastic
Instructor is fantastic. Venue is great. Free parking. Good classes.
August 6, 2025
Reply from Better - Coldharbour Leisure Centre
Hi Gyorgyi
Thank you for your review.
It's fantastic to hear you're enjoying your time at Coldharbour Leisure Centre and that the Fitness Instructors are delivering excellent classes!
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Staff are very helpful lots of…
Staff are very helpful lots of assistance when I wanted to sign up. My gym is a small
Centre but everyone is friendly and it’s not too busy and the classes and instructors are great
April 2, 2025
Reply from Better - Coldharbour Leisure Centre
Hi Joanna,
Thank you so much for your kind words!
We are very happy to hear that our staff were helpful during your sign-up process and that you've been enjoying the friendly atmosphere at the Coldharbour Leisure Centre. It’s wonderful to know that the classes and instructors are meeting your expectations. We truly appreciate your feedback and look forward to continuing to support your fitness journey!
Warm regards,
Charmaine
Reply from Better - Coldharbour Leisure Centre
Hi Dee
Thank you for your review.
We are pleased to hear that you are having a great experience at the Coldharbour Leisure Centre and that the staff has been able to assist you when necessary.
We hope you continue to enjoy your time with us and thank you for choosing Better!
Kind Regards
Amir
Ben is an asset to Better's customer services team
My husband has accidentally cancelled my direct debit, and although reinstating the account was not possible, I was advised to create a new one, with the admin fee credited back to my account as a goodwill gesture. Then, I had a problem with my password, which was also rectified within minutes once reported. Throughout all of this, I was helped by Ben - initially on the phone, then via email. The responses were almost immediate, and the service and willingness to help were unparalleled. I've had a few issues with Better in the past and must say that most complaints weren't addressed in a similar manner while some aren't resolved until today (e.g. having the AC switched on at all times in the Coldharbour Leisure Centre because staff are trying to save electricity and don't care about the comfort of the gym users). However, on this occasion, Ben was courteous, polite, friendly and most importantly very effective, and he deserves mention. Thank you, Ben.
September 4, 2023
Unprompted review
Reply from Better - Coldharbour Leisure Centre
Good Evening Mrs Dhingra,
Thank you for your review.
We pride ourselves on our excellent customer service, so I am very happy to hear that this is the service you have received.
We are very happy to hear that Ben was able to assist you with reactivating your husband's membership when the direct debit was accidentally cancelled at the bank. We are also happy to hear that Ben also assisted you with the resetting of your password so you could continue with your online bookings. I will ensure to pass on your lovely feedback for the attention of Ben. We hope you and your husband can now continue to enjoy your memberships at the Coldharbour leisure centre.
Kind regards,
Charmaine
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