I'm going ONLY because there's no other options in my neighbourhood. Not clean, sometimes actually it's really dirty specially in the lockers room. Service is way below the average, no wifi (even i... See more
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Location
Switch location41 Loampit Vale, SE18 7FT London, GB
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See what reviewers are saying
Healthwise with Georgia is great. Georgia is a godsend and could definitely work in some kind of higher-level capacity for health system. She is way more useful than just physios or doctors as she is... See more
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When you have the right membership... Using BETTER centres are easy to book and use. I will be increasing how many times I go to my local leisure and using other Better leisure centres to help mee... See more
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Receptionists JELANI AND LATESHE are truly EXCEPTIONAL they are friendly respectful and always helpful and attentive. No problem is too big or too small. Thank you 🙏🏽 for being so patient and genu... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
41 Loampit Vale, SE18 7FT, London, United Kingdom
4.0
Great
79 reviews
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Awful membership admin
Couldn’t log in. I used to be a member. When I tried to join again was unable as ‘email linked to more than one account’. Phoned help line. Was assured it would be fixed. It wasn’t and is not so I’ve cancelled my account as oddly enough despite this my direct still paid out …I’m hoping to get a refund but I doubt that will happen. Awful service. Awful admin.
August 1, 2024
Unprompted review
Reply from Better - Glass Mill Leisure Centre
Hi Clive,
Thank you for your review.
I am very sorry to hear that your issue regarding your email being associated to more than one account was not resolved. I would love to assist you with rectifying this issue. Are you please able to full out the attached "Request for Further Information" so I can help you to resolve this problem?
Kind regards,
Charmaine
Happy Customer!
Happy Customer!
Well I’ve been using Glass Mill Leisure Center for the past two weeks.
I see that the staff are friendly and very much accommodating.
The Center has a nice relaxed atmosphere. Other users seem to enjoy the Facilities, it really does serve the loyal community.
Any administration questions that I have, have been address instantly via email.
On line bookings have been easy and stress free.
I’m enjoying my experience there!
Long may it continue.
August 28, 2024
Unprompted review
Reply from Better - Glass Mill Leisure Centre
Hi Ejoema,
Thanks for your review.
It is a pleasure to read this and hear how impressed with Glass Mill.
Customers and Communities are at our heart and it is fantastic that you have experienced this.
Warm Regards
Hazal
Great instructors, grim showers
Absolutely loved the Aqua aerobics class by Angella - it was the perfect mix of fun, gentle peril, and fitness, and we all laughed so much while we worked out, which was brilliant.
The building itself is a bit ropey. The showers in the ladies’ changing rooms are full of flies, which I think (via Google) are drain flies. It doesn’t make for a nice clean experience and I hope the drains will be treated soon to eradicate this problem.
I understand they are working on the issue, which is great to hear.
August 19, 2024
Reply from Better - Glass Mill Leisure Centre
Hi Helen,
Thank you for your review.
We are pleased to hear you are enjoying Aqua Aerobics at Glass Mill.
We are aware of the issue with the flies and are working hard to remedy this.
Warm Regards
Hazal
The Better Company has great memberships for everyone.
The Better Company provides flexible memberships for everyone. The gym and swimming facilities are nice and useful and the Better staff are generally extremely kind and helpful!
July 28, 2024
Reply from Better - Glass Mill Leisure Centre
Good morning Keshikan,
We would like to express our gratitude for your feedback.
We are pleased to learn about your positive experience with our flexible membership categories, tailored to suit the diverse needs of our clientele. It is our priority to offer a range of membership levels to accommodate individual requirements. Your satisfaction with the amenities at the Glass Mill leisure centre, and the consistent support and kindness demonstrated by our staff during your visits, brings us great joy. We hope you continue to enjoy your membership at the Glass Mill Leisure Centre.
Warm regards,
Charmaine
I love the way glass mill in Lewisham
I love the way, they teach how to swim and the staff are very friendly and helpful.
August 6, 2024
Reply from Better - Glass Mill Leisure Centre
Good Evening Karidia,
Thank you for your review.
We are pleased to hear that you are satisfied with the swimming lessons at the Glass Mill Leisure Centre. It's great to know that the staff have been friendly and welcoming each time you attend your lesson. We hope your experience continues to be positive and that you achieve your goals.
Kind regards,
Charmaine
Reply from Better - Glass Mill Leisure Centre
Hi Andrea
It brings us great pleasure to read your review.
We are very pleased to see you are enjoying your time at our Glass Mill Leisure Centre and the staff have been able to provide great customer service.
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
individual attention lacking
Lucy who does the adult beginner swim sessions on Tuesdays at Glassmill leisure center is not paying enough attention
August 6, 2024
Reply from Better - Glass Mill Leisure Centre
Hi Deepa
Thank you for your review
We regret to hear that you are dissatisfied with the swimming lessons and the instructor. Your feedback has been forwarded to the General Manager, who can address the matter.
I hope this helps
Kind Regards
Amir
Poor Administration
I have signed up and submitted my authorisation form. I received an email confirming that my eligibility form had been processed, my membership was now complete and active.
Went to use my card this morning and it did not activate the doors. When i spoke to the operative on the desk he checked and said my membership had been suspended.
Why? I don't know. I have had countless problems with poor administration during the whole process of signing up for this membership, which I had first started back in November last year. Your staff are poorly trained in knowing what services are provided and how to action the different types of membership.
June 5, 2024
Reply from Better - Glass Mill Leisure Centre
Hi Elaine,
Thank you for your review.
I have checked your account and your membership is active and there is no issue with it.
Please ensure you are logged into the correct account as you had a previous account which was suspended but your current membership is active.
I have sent you an email with the correct log in details.
Warm Regards
Hazal
First time and last……dirty
First time and last……dirty, incompetent staff, paid to swim in a lane and then confined to the first half. Will take my hard earned money elsewhere. Shame it ruined the kids day.
May 27, 2024
Unprompted review
Reply from Better - Glass Mill Leisure Centre
Hi NM,
Thank you for your email.
We are disappointed to hear of your experience at Glass Mill.
We are always looking to improve our services and are sorry to hear that you did not enjoy your visit.
We will forward your feedback to the centre so they can look at improving.
Warm Regards
Hazal
I had trouble trying to log in to book…
I had trouble trying to log in to book a swimming session and the customer service person who spoke with me on the phone was great friendly and helpful I was so thankful for making the call 10/10 for customer service
May 5, 2024
Unprompted review
Reply from Better - Glass Mill Leisure Centre
Good Morning Margaret,
Thank you for your recent review.
We are delighted to hear that your query was resolved in a polite and professional manner by a Customer Service Representative when you contacted us for support recently. We pride ourselves on our Customer Service excellence so we are delighted to hear that this is the service you received. We hope you are now able to continue with your Health & Fitness and enjoy the great activities available at your Better centre.
Kind regards,
Charmaine
Reply from Better - Glass Mill Leisure Centre
Dear Sian,
I would like to extend my gratitude for taking the time to provide us with your feedback. We are thrilled to learn that you are thoroughly enjoying your membership at the Glass Mill Leisure Centre. It is always our utmost priority to ensure that our customers have a positive experience with us.
We are delighted to know that our staff members have been able to make you feel welcome and comfortable during your visits. We take great pride in providing a warm and hospitable environment for our members.
Thank you once again for your valuable feedback. We look forward to continuing to exceed your expectations.
Sincerely,
Charmaine
All in one best plaice
There is a lot of activities for all ages, fitness classes... Clean and tidy... Helpful staff...
January 24, 2024
Reply from Better - Glass Mill Leisure Centre
Hi Boris,
Thank you for your review.
We are delighted to hear you are enjoying Glass Mill!!!
Warm Regards
Hazal
Bruno at Lewisham waived my fee as I…
Bruno at Lewisham waived my fee as I had a misunderstanding regarding the deadline for cancelling.
The staff are helpful, friendly and approachable.
The Pilates and Aqua Aerobic classes are led by friendly and professional tutors. I dont feel like I am forcing myself to be disciplined as the classes are enjoyable, and I look forward to attending.
The gymn is well equipped and spacious though I'm not a gymn fan.
.
November 6, 2023
Unprompted review
Reply from Better - Glass Mill Leisure Centre
Good Morning Jane,
Thank you for your review.
We are very happy to hear that the staff at the Glass Mill leisure centre are very helpful, friendly and approachable and were able to assist you with your issue when you received a penalty charge. We are also very happy to hear that you are enjoying the Fitness Classes on offer at this centre. We hope you continue to enjoy your membership at the Glass Mill leisure centre and all the great activities they have on offer. Please do not forget that you need to cancel an activity at least 4 hours before the start time so you do not receive a penalty charge in the future.
Hope this helps.
Kind regards,
Charmaine
All good and happy with the services
July 21, 2023
Reply from Better - Glass Mill Leisure Centre
Good Morning Maria,
Thank you for your review.
We are happy to hear that you are enjoying your membership at the Glass Mill leisure centre. We hope you continue to enjoy this centre and the wide range of activities they have on offer.
Kind regards,
Charmaine
Back at the gym
Using it for various fitness classes and not the gym. Really enjoying the classes and plan to continue. Surprised no sauna or steam room which is quite disappointing. Air conditioning never seems to work in the studios so getting that fixed would be brilliant.
June 26, 2023
Reply from Better - Glass Mill Leisure Centre
Hi EA,
Thanks for your feedback on our fitness classes! We're glad you're enjoying them and plan to continue.
Please feel free to visit our website better.org.uk and go to Find Centre, this will bring up your local centres that offer steam and sauna.
We appreciate your input and look forward to serving you again!
Kind regards
Ivy
Customer Experience Advisor
Very helpful staff who took time to…
Very helpful staff who took time to help me each time I approach them. At Glassmill & Wavelengths.
The teachers of classes (esp Wavelengths - since I have attended in June) need to be on time, or at least 5 mins before the lessons start. I have been to classes and only 1 teacher as arrived on time, all the rest were late and most finished late.
June 26, 2023
Reply from Better - Glass Mill Leisure Centre
Dear Jennifer,
Thank you for your positive feedback on the helpfulness of our staff at Glassmill & Wavelengths. We appreciate your kind words.
Regarding the concern you raised about the timeliness of teachers, we apologise for any inconvenience caused by the delays and late finishes. We will feed this back to the centre.
Thank you for your valuable feedback and continued support. We are committed to providing you with excellent service and a positive experience.
Kind regards
Ivy
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