I went to a free Calligraphy workshop on Monday which I found mindful, relaxing and enjoyable. Each of us were given a free A4 notebook and brush pen! The instructor was lovely. The staff here are fri... See more
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Location
Switch locationThe Greenwich Centre Library, 12 Lambarde Square, SE10 9HB Greenwich, London, GB
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See what reviewers are saying
I've been coming to better gym for nearly 5 years and I've met so many lovely people there. The staff are amazing and very helpful and friendly. When I'm away on holiday I always look forward to comin... See more
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Systems for changing home gym could be better. When I went from 2 gyms to 1, my membership was amended but because the new gym wasn't my 'home' gym, my access for the barriers at the new gym no lon... See more
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I'm really torn, as I would like to give all positive feedback but sa recent experience has changed this. I've been with Better on a Swim membership since 2021. I enjoy going 3 times a week, the staff... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
The Greenwich Centre Library, 12 Lambarde Square, SE10 9HB, Greenwich, London, United Kingdom
4.4
Excellent
42 reviews
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Better make exercise health care and…
Better make exercise health care and education (libraries) available to all
March 12, 2025
Reply from Better - Greenwich Centre Library
Hi Rawdon,
Thanks for your review.
We are happy that you recognise all we do for the communities we serve!
Warm Regards
Hazal
I can never log into my account
March 3, 2025
Reply from Better - Greenwich Centre Library
Hi Nadia
Thank you for your review.
There are several accounts linked to your email address which may affect you logging in to your account.
Please use your membership number to request a password reset and an email will be sent to you to reset your password and log in to your account.
I hope this helps and if you need further assistance, please let us know.
Kind Regards
Amir
Enjoyed experiences
My experience at Better leisure in Greenwich, has been good the trainers are all brilliant if your first time they explain the moves and also ask if anyone has any injury and show you the easier version. My only complaint is the cleanliness in some areas like the gym floors and showers with broken shower heads and cubicles.
February 18, 2025
Reply from Better - Greenwich Centre Library
Hi Antionette
Thank you for your review,
We’re glad to hear that you’ve had a positive experience with our trainers and their supportive approach, especially for first-timers.
We also appreciate your feedback on the cleanliness and the condition of the showers and gym floors. We're committed to maintaining high standards and will look into these areas to ensure improvements.
Kind Regards
Amir
Reply from Better - Greenwich Centre Library
Good evening Lesley,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for your recent review.
Your kind words about the Concierge at The Greenwich Centre truly warmed our hearts. It's wonderful to hear that they consistently demonstrate helpfulness, patience, and friendliness every time you visit the centre. Your feedback serves as a great encouragement for our team to continue providing exceptional service.
Thank you once again for sharing your experience, Lesley. We look forward to welcoming you back to The Greenwich Centre soon. If there is anything else we can do to enhance your visits, please don't hesitate to let us know.
Warm regards,
Charmaine
Excellent clean facilities and friendly…
Excellent clean facilities and friendly staff.
September 23, 2024
Reply from Better - Greenwich Centre Library
Hi Jacob
It's great to hear that you're enjoying your time at the Greenwich Centre and have had the opportunity to speak with our staff. We aim to continue delivering a delightful experience for you.
Thank you for your review and thank you for choosing Better.
Kind Regards
Amir
I’m being supported by a very well…
I’m being supported by a very well thought out training programme and trainer
August 15, 2024
Reply from Better - Greenwich Centre Library
Hi Liz,
Thank you for your review.
We are pleased to hear you have been so well supported with your training.
Warm Regards
Hazal
they have modern gym equipment
they have modern gym equipment, and friendly people , place is clean,
July 11, 2024
Reply from Better - Greenwich Centre Library
Hi Olufemi,
Thank you for your review.
We are so pleased to hear you are enjoying The Greenwich Centre.
Warm Regards
Hazal
The environment is always very clean…
The environment is always very clean with very polite staff members.I also love the variety of training equipments
July 4, 2024
Reply from Better - Greenwich Centre Library
Good Afternoon Ay Ola,
We greatly appreciate your review.
We are thrilled to learn that you are thoroughly enjoying your membership at the Greenwhich Leisure Centre. It brings us immense joy to know that the centre offers a diverse range of equipment that caters to your needs.
Additionally, we take pride in the feedback regarding the friendliness and professionalism of our staff during your visits.
We hope you continue to enjoy your visits to the Greenwich Leisure Centre.
Warm regards,
Charmaine
Amazing
I’m loving the fitness classes and the gym is very well equipped!
I’m loving working out at this fitness centre.
May 15, 2024
Reply from Better - Greenwich Centre Library
Good evening Julie,
I wanted to personally express my gratitude for taking the time to share your review with us.
It brings us immense joy to learn that you are thoroughly enjoying the variety of fitness classes offered at The Greenwich Centre. Additionally, we are thrilled to hear that you find our gym to be well-equipped to meet your fitness needs.
Thank you once again for your feedback. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional experiences.
Kind regards,
Charmaine
Great support from Kirstie
I would like to thank Kirstie from Customer Service Advisor for prompt resolution on my requests.
March 28, 2024
Unprompted review
Reply from Better - Greenwich Centre Library
Hi Mrs Kotiasvili,
Thank you for your review.
We are delighted to hear that Kirstie at our Customer Service Centre in Belfast was able to assist you and have passed on your great feedback!
Warm Regards
Hazal
I was very happy and very pleased with…
I was very happy and very pleased with service she was very kind and very helpful thank you very much
March 14, 2024
Unprompted review
Reply from Better - Greenwich Centre Library
Hi Mohammed,
Thank you for your email.
We are delighted to hear you are happy with the service you have received.
Our customers are at the heart of everything we do!
Warm Regards
Hazal
Sarah healthwise
Sarah is great. We have a very good workout and she is great fun.
December 19, 2023
Unprompted review
Reply from Better - Greenwich Centre Library
Hi Anastasia,
Thank you for your review.
We are delighted to hear that Sarah has been able to assist you on your Healthwise journey and have passed your comments onto the centre.
Warm Regards
Hazal
Polite and helpful staff.Sarah very…
Polite and helpful staff.Sarah very encouraging in class.
November 14, 2023
Reply from Better - Greenwich Centre Library
Good Afternoon Alice,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Greenwich centre. We are also very happy to hear that you are enjoying the Fitness Classes and Sarah is very encouraging during her class. We hope you continue to enjoy the Greenwich centre and the great actrivities available at this centre.
Kind regards,
Charmaine
Customer service was great
October 31, 2023
Reply from Better - Greenwich Centre Library
Hi Beverley,
Thank you for your review.
It is fantastic to hear that you are enjoying the Greenwich Centre Library and that the customer service was great!
Warm Regards
Hazal
The staff at Better have been amazing
The staff at Better have been amazing, everyone I've dealt with have always gone above and beyond to Try and help me, a man called Wayne took on my problem and you could just hear in his voice he really was trying to help me.. he really made my day, the customer service is perfect, I have absolutely no complaints. Thanks better x
November 7, 2023
Unprompted review
Reply from Better - Greenwich Centre Library
Hi,
Thank you for your review.
We are delighted that Wayne was able to assist you and we have passed on your wonderful comments.
Warm Regards
Hazal
Lesson was great
Lesson was great.
The only cons: please explain at the beginning where kind should wait before and after the lesson, as Nestor was taken by me after the class, and after I was told I was not supposed to do that, teacher should bring me my kid.
September 30, 2023
Reply from Better - Greenwich Centre Library
Good Evening Sasha,
Thank you for your DM.
We are very happy to hear that your child enjoyed their first swimming lesson at The Greenwich leisure centre. We hope they continue to enjoy their future lessons and achieve their desired goal. In regards to dropping off and collecting your child you will need to speak to the reception team upon your arrival and they will clarify the procedure.
Kind regards,
Charmaine
I was a bit nervous at first about…
I was a bit nervous at first about joining the leisure centre but Sarah really put me at ease, showed me how to use the equipment and gave my confidence a huge boost to want to go back and continue. A huge thank you for improving my lifestyle.
September 19, 2023
Reply from Better - Greenwich Centre Library
Hi Geraldine,
Thank you for your wonderful review!
We are delighted to hear that you are enjoying The Greenwich Centre and that Sarah was able to assist you.
We have passed on your fantastic feedback to the centre.
Warm Regards
Hazal
Classes and instructors are the best…
Classes and instructors are the best feature of the gym. But they cancel classes often and at the last minute. The gym needs new machines and an update.
September 21, 2023
Reply from Better - Greenwich Centre Library
Hi Ramona,
Thank you for your feedback.
We are happy to hear that you are enjoying the classes at The Greenwich Centre. We will pass your feedback about the machines and cancellations to the centre.
Warm Regards
Hazal
Reply from Better - Greenwich Centre Library
Hi Yy,
Thank you for your review.
We are happy to hear you are enjoying Greenwich Centre Library.
Warm Regards
Hazal
Plus and minus points
Good Points
The gym at The Greenwich Centre is reasonably well equipped. If you go at none peak times, there are only a few people working out - so you can use machines and free weights when you wish according to your routine.
The swimming pool is also very good. It’s divided into lanes so you can select your own pace. It’s reasonable clean. Although the other day I noticed hair grips on the bottom of the pool - which had been there a few days!
Bad Points
In the gym I never see any staff around - I tend to go during off peak times (afternoons). I’ve not seen anyone walk around. My induction was not good - just 1/2 hour and shown a few machines. Then told there are diagrams on the machines, so you can follow them. No discussion of free weights, or indeed if there is personal training, or if I could have my induction programme updated. It’s lucky I’ve been to gyms before, otherwise I wouldn’t know what to do.
Also water fountain in the gym is terrible. The water dribbles out, and it’s clearly not working properly/leaking water onto the carpet - but has remained unrepaired with a bucket under it! I take my own water with me.
The changing rooms for the men (called dry changing room) is like a school changing rooms - just a square with no privacy at all. The showers are ok. And there is only one working hairdryer.
In the wet changing room (shared amenities for men, women and children) using the swimming pool, there clearly is private changing facilities. However, even though you need to put on foot covers over your shoes when entering- no one seems to use them. I even spotted 3 members of staff and the manager walking around in regular trainers all the way through the wet room - so hygiene is very low on the list. I now wear sliders to the pool side due to this - really poor to be honest.
So I’ve rated it 3 stars based on the cost and equipment/pool. The staff seem disengaged, and none-existent in the gym. In terms of the pool, staff wander around aimlessly, and even the manager doesn’t follow the hygiene rules. Finally lockers in the pools are chargeable - only 20p but annoying when it takes your money and doesn’t operate - and of course no one on hand to resolved!
July 25, 2023
Reply from Better - Greenwich Centre Library
Good Morning,
Thank you for your review.
We appreciate the time you took to write the above review. We are very sorry to hear that some areas of the centre were not to a high standard so I will pass this feedback onto the centre so these areas can be looked into and resolved. The centre will also look into the issues regarding the water fountain and the hygiene in the wet area. We pride ourselves on our excellent customer services and facilities so we are disappointed to hear that is not the service you have received so far. Through feedback we can identify the areas where we fall short and we hope to improve on this.
Kind regards,
Charmaine
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