The services and equipment are great, however, there is no fixed wifi in the gym and also no phone signal, meaning access to online training accounts which I use doesn't work so well. You can connect... See more
Company replied
Location
Switch locationUnit 14a Church Lane, BT1 4QN Belfast, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I really love this Gym. It's spacious, it has all the equipments/machines for Bodybuilding, Powerlifting, athletic training, Hirox free classes, Yoga, Pilates, Spin etc Great playlist that actual... See more
Company replied
great customer service. great range of machines and accessories so you can do your own thing. lunchtimes are quiet which suits me perfect
Company replied
The equipment is great but the dressing rooms are a bit dirty
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Unit 14a Church Lane, BT1 4QN, Belfast, United Kingdom
4.4
Excellent
11 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful staff
March 4, 2026
Reply from Better - Gym Belfast
Hi SG
Thank you for your review.
It is great to see that the staff at Better Gym Belfast have been able to help and provide friendly support.
Please do not hesitate to reach out if you have any further enquiries.
Kind Regards
Amir
I really love this Gym
I really love this Gym. It's spacious, it has all the equipments/machines for Bodybuilding, Powerlifting, athletic training, Hirox free classes, Yoga, Pilates, Spin etc
Great playlist that actually goes well with training, it is always clean, and organised.
Great staff (Personal trainers/Gym instructors) and manager, they are friendly helpful and encouraging.
My boys also use the gym and they love it.
Overall a 5☆ Gym
March 17, 2026
Reply from Better - Gym Belfast
Hi Nelia
Thank you for your review.
We are delighted to hear you’re enjoying the spacious gym, great equipment, and wide range of classes at the Better Gym Belfast. It is also wonderful to know that the atmosphere, cleanliness, and playlist help make your workouts even better.
We also really appreciate your kind words about the team, and we are also thrilled that your boys love the gym too!
Kind Regards
Amir
great customer service
great customer service. great range of machines and accessories so you can do your own thing. lunchtimes are quiet which suits me perfect
March 3, 2026
Unprompted review
Reply from Better - Gym Belfast
Hi Brian
Thank you for your review.
We are very pleased to see that you are receiving great customer service and that you are enjoying the facilities at Gym Belfast!
It is also great to know that you are enjoying the quiet lunchtimes, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
Great place staff are so friendly and…
Great place staff are so friendly and always there to and show you how to train better only thing I don't like is all the school kids from 3 to 4 just to many
February 2, 2026
Reply from Better - Gym Belfast
Hi Michael,
Thank you for your review!
We’re really pleased to hear that the staff at our Better Gym Belfast have been so friendly and supportive.
It's great to know that they're helping our customers train safely and effectively.
We also appreciate your feedback about the busy period with junior bookings in the afternoon, and we understand how peak times can impact the gym experience.
Thank you for sharing your thoughts, and we hope to see you again soon!
Warm Regards,
Kaisha
Great gym
Better Gym Belfast is a really good gym with a great range of equipment for a excellent workout. It's clean tidy and well maintained. I would definitely recommend it.
July 10, 2025
Reply from Better - Gym Belfast
Hi Declan,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better Gym Belfast.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Great Equipment but......
The services and equipment are great, however, there is no fixed wifi in the gym and also no phone signal, meaning access to online training accounts which I use doesn't work so well. You can connect to 'The Cloud' but the connection is unreliable and very slow and frequently disconnects so it is not very useful. The gym would be much better if it installed its own WIFI
October 23, 2024
Reply from Better - Gym Belfast
Hi Andrew
Thank you for your review.
We are pleased to see the gym and services provided are great and we are sorry to hear you are having trouble connecting to 'The Cloud'.
Your feedback will be passed on to the centre staff to look into and we hope you continue to enjoy the gym available.
Kind Regards
Amir
Comprehensive Facility, Great Service
One of the most comprehensive inventories of equipment in Belfast with personable and engaging staff members and Fitness Instructors.
As a social enterprise I know my membership fees are going towards supporting and developing the Belfast's communities.
September 26, 2024
Unprompted review
Reply from Better - Gym Belfast
Dear Dave,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for sharing your positive review with us.
It brings us immense joy to learn that your experience at the Gym Belfast centre has been nothing short of exceptional. Knowing that our staff have consistently provided engaging and personable service during your visits is truly heartwarming for us. As a charitable social enterprise, every contribution we receive is reinvested back into our business to further enhance the experiences of our members. This includes ongoing staff training, continual improvements to our facilities and services, as well as our unwavering support for athletes through initiatives such as the GLL Sports Foundation.
Thank you once again for your encouraging feedback. We truly appreciate your support and look forward to continuing to provide you with a top-notch experience at our centre.
Warm regards,
Charmaine
Great location in Belfast city center
Great location in Belfast city center, wide range of equipment and wide range of classes available on the timetable.
September 26, 2024
Unprompted review
Reply from Better - Gym Belfast
Dear Gemma,
We greatly appreciate your feedback.
We are thrilled to hear that you are thoroughly enjoying your membership at our Belfast gym location. It brings us immense joy to know that you are making the most of the diverse range of activities and high-quality equipment that our centre has to offer.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with an amazing service each time you attend our facilities.
Kind regards,
Charmaine
Great team best gym I've trained in
Great team best gym I've trained in
September 26, 2024
Unprompted review
Reply from Better - Gym Belfast
Good Evening,
We want to express our sincere gratitude for taking the time to share your feedback with us. Your review truly means a lot to us.
We are absolutely thrilled to hear that you are finding great value in your membership at the Gym Belfast Center. Your satisfaction is our top priority, and it's wonderful to know that you are enjoying the facilities, classes, and services that we offer. Your positive experience motivates us to continue delivering high-quality experiences to all our members.
Thank you once again for your kind words. We look forward to seeing you at the centre and continuing to provide you with exceptional fitness experiences. If you have any further feedback or suggestions, please do not hesitate to reach out. Your input is invaluable to us.
Wishing you continued success on your fitness journey,
Kind regards,
Charmaine
The equipment is great but the dressing…
The equipment is great but the dressing rooms are a bit dirty
January 23, 2024
Reply from Better - Gym Belfast
Good Afternoon,
Thank you for leaving our centre a review
We are pleased to see you are enjoying your time at our centre using the gym and equipment. We also appreciate you making
us aware of the dressing rooms
Your feedback will be passed on to the centre, I hope this helps with the dressing rooms.
Kind Regards
Amir
Customer service experience
Had an issue with payments being taken after I cancelled my membership. Issue still to be resolved but Abbey Robinson was very polite, patient and clear in assisting me. I don't usually do reviews after customer service calls but this experience warranted a positive review.
July 19, 2023
Unprompted review
Reply from Better - Gym Belfast
Good Morning AJ,
Thank you for your review.
We are delighted to hear that Abbey was patient and understanding and also able to assist you with your membership issues when you contacted us recently. We hope you are now able to continue with your membership without any further infringements.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.