Staff at Romford are so friendly and accommodating. My daughter has additional needs and has been made to feel so welcome and safe. Can’t complement them enough! Equipment is great and the gym is so... See more
Company replied
Location
Switch location1st Floor, RM1 3AB 41 Romford Place, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rejoined after having yet another operation and was pleasantly surprised to see the gym looking so much better than before. I am really happy that there are more women at the time I go there, I don... See more
Company replied
Staff are great but the gym has a poor layout. Equipment not secured, machines wobble on the floor, the layout changes often for some daft reason, gets worse every time. Equipment stays broken out of... See more
Company replied
Great gym, better stuff! It would be so much better if the gym had a better filtered water system. The current one is very out of date and not functioning properly.
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
1st Floor, RM1 3AB, 41 Romford Place, United Kingdom
3.9
Great
15 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Better - Gym Romford
Hi Suchada
Thank you for your review.
We are very pleased to see you are enjoying your experience at Better Gym Romford, and we hope this continues!
Kind Regards
Amir
Nice gym but the Wi-Fi is a joke
Been a member for a few years, and the gym is friendly and good value. Choice of equipment is fine for the price and is big enough for it to not be busy
What I absolutely hate and what stops this being a 4 star is you can't get phone signal for music and videos etc so you rely on wifi which is just an utter joke. It never works and when it does it fails constantly. It really ruins my workouts. Nothing is ever done to fix it.
February 15, 2026
Unprompted review
Reply from Better - Gym Romford
Hello Phillip.
Thank you for your review.
We sincerely apologise that the Wi-Fi at Romford Gym has not met your expectations and has impacted your workouts.
I have shared your comments with the centre manager for immediate attention. Your feedback is invaluable in helping us enhance our facilities, so thank you for bringing this to our attention.
Reply from Better - Gym Romford
Hi Whisper
Thank you for your review.
It is great to see that you are enjoying your experience at Gym Romford and that you have had the opportunity to meet the centre staff!
We hope you reach your health and fitness goals with us!
Kind Regards
Amir
’ve been really disappointed with this…
’ve been really disappointed with this gym. There are no air conditioners, and every time I come in it feels like there’s no fresh air to breathe. On top of that, a lot of the equipment is often out of order, and it takes them ages to get anything fixed. To make matters worse, some of the staff can be very rude and unhelpful. Definitely not the experience I was hoping for.
September 17, 2025
Unprompted review
Reply from Better - Gym Romford
Hello Tatiana,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regrads
Aaiasa
Great gym for a senior member
I rejoined after having yet another operation and was pleasantly surprised to see the gym looking so much better than before.
I am really happy that there are more women at the time I go there, I don't feel so intimidated with so many men about.
August 4, 2025
Reply from Better - Gym Romford
Hello Carol
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better Gym Romford.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Gym needs filtered water system
Great gym, better stuff! It would be so much better if the gym had a better filtered water system. The current one is very out of date and not functioning properly.
June 25, 2025
Unprompted review
Reply from Better - Gym Romford
Hi Blake
Thank you for your review.
We are very pleased to see you are enjoying the gym at the Gym Romford.
We also appreciate your feedback regarding the water system. We will pass this on to the General Manager to review.
Kind Regards
Amir
I have been going to Better Gym Romford…
I have been going to Better Gym Romford since January 2025 and it is best the gym I have visited. The staff are very friendly and I have been offered good training tips from the one of the managers Luke. The gym is very comfortable and has everything that I need.
May 6, 2025
Unprompted review
Reply from Better - Gym Romford
Hi Ekow,
Thanks for your review.
We are so delighted to hear that you are enjoying Better Gym Romford and that the staff are so friendly!
Warm Regards
Hazal
Great gym and space to workout in and…
Great gym and space to workout in and the staff are really helpful.
March 31, 2025
Reply from Better - Gym Romford
Hi Alex
Thank you for your review.
We are very pleased to see you had a great experience at the Better Gym Romford, and the staff have been able to assist with any queries you may have had.
We hope you continue to enjoy your experience with us, and thank you for joining Better.
Kind Regards
Amir
Romford Team are outstanding!
Staff at Romford are so friendly and accommodating. My daughter has additional needs and has been made to feel so welcome and safe. Can’t complement them enough! Equipment is great and the gym is so clean and well managed
Luke P and Cleopatra are absolute stars
March 15, 2025
Reply from Better - Gym Romford
Hi Angelina,
Thank you so much for your wonderful feedback!
We are delighted to hear that your daughter feels welcome and safe at our Romford location. Our team, including Luke P and Cleopatra, always strives to provide the best experience for everyone, and it's great to know their efforts are making a positive impact. We appreciate your kind words about our equipment and gym as well.
We look forward to continuing to support you and your family!
Kind regards,
Charmaine
The gym is decent with enough equipment…
The gym is decent with enough equipment not too busy at the times I go main complaint would be how long they take to fix machines, cable machines out of order for over a month really not good enough.
March 15, 2025
Unprompted review
Reply from Better - Gym Romford
Hi Andrew,
Thank you for sharing your feedback!
We're glad to hear that you find the gym decent and not too busy during your visits. We apologise for the inconvenience with the cable machines being out of order for such an extended period. We're actively working on getting everything back in working condition and appreciate your patience. Your comments are valuable to us, and we're always striving to improve the gym experience for our members.
Thanks again for bringing this to our attention!
Kind regards,
Charmaine
Staff are great but the gym has a poor…
Staff are great but the gym has a poor layout. Equipment not secured, machines wobble on the floor, the layout changes often for some daft reason, gets worse every time. Equipment stays broken out of use for weeks or months. It's £25 which is fair but could be a lot better with minimal management.
February 16, 2025
Unprompted review
Reply from Better - Gym Romford
Hi Brian,
Thanks for your review.
We truly appreciate you providing us with this valuable feedback as it really helps us improve!
We have forwarded your feedback to the centre and hopefully we can get better!
Warm Regards
Hazal
Reply from Better - Gym Romford
Hi Anne
Thank you for your review.
We are very pleased to see you fond the induction great and the staff are creating a friendly atmosphere at the Gym Romford.
We hope you enjoy using the gym and can use the information learnt in the induction in your workouts!
Kind Regards
Amir
So bad I want my money back rude staff
November 8, 2023
Reply from Better - Gym Romford
Hi Maddie,
Thank you for your review.
We are sorry to hear you are not happy with the staff at Better Gym Romford.
If you would like to submit a complaint and enquire about a refund, please fill in the form at the link below.
https://www.better.org.uk/contactus2
Warm Regards
Hazal
It has only a few old gym machines
It has only a few old gym machines, I do not recommend this gym does not contain gym equipment to help you in exercise
July 19, 2023
Reply from Better - Gym Romford
Good Afternoon Gen,
Thank you for your review.
We are really disappointed to hear that the Better facility you attend is not up to your standards due to the equipment in the Gymnasium. I will pass on your comments for the immediate attention of the centre manager so he can look into this issue on your behalf.
Hope this helps.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.