Better - Haydon Wick Community Leisure Centre Reviews 

10
TrustScore 4 out of 5

4.0

Thames Avenue, SN25 1QQ Haydon Wick, GB


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Rated 5 out of 5 stars

A warm welcoming atmosphere, flowers and even a tree as you walk through the door. The staff Behind the reception desk are usual quick to respond to the bell on the desk. Lot's of different things to... See more

Company replied

Rated 3 out of 5 stars

I have setup an account for my 13 year old daughter to use the Gym. The facilities are great but although paying a joining fee so that my daughter there has been no one on the desk when she went there... See more

Company replied

Rated 2 out of 5 stars

Air conditioning at this time of year would be beneficial. It is not safe for older people to exercise in the heat. I enjoy attending classes but sometimes have to leave early due to the heat.... See more

Company replied

Rated 5 out of 5 stars

The staff at Haydon Centre, Swindon, have been incredibly helpful. When we first signed up and were trying to sort inductions, Rob went out of his way to help us and make us feel welcome - showing us... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Thames Avenue, SN25 1QQ, Haydon Wick, United Kingdom

4.0

Great

TrustScore 4 out of 5

10 reviews

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4.0

All reviews

(10)

5,453 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff and very helpful

Friendly staff and very helpful. Fitness classes to suit the older generation

August 19, 2026
Better - Haydon Wick Community Leisure Centre logo

Reply from Better - Haydon Wick Community Leisure Centre

Hi Jane,

Thank you for your great review!

We're so happy that our team have been so friendly and helpful during your visits.

We also appreciate your feedback about providing a more diverse range of fitness classes, potentially offering senior classes, and we're more than happy to share this with the wider team.

Thank you again for your review!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

A warm welcoming atmosphere

A warm welcoming atmosphere, flowers and even a tree as you walk through the door. The staff Behind the reception desk are usual quick to respond to the bell on the desk. Lot's of different things to try such as tennis, tai chi, zumba to do. Gym is okay and sports hall is nice and cool during the summer heat.

May 4, 2026
Unprompted review
Better - Haydon Wick Community Leisure Centre logo

Reply from Better - Haydon Wick Community Leisure Centre

Hi Steve

Thank you for your review. 

We are very pleased to see that the team at Haydon Wick Community Leisure Centre are creating a welcoming atmosphere.

It is also great to know that you are enjoying the different fitness classes available, and we hope to see you again soon!

Kind Regards

Amir

Rated 5 out of 5 stars

Helpful staff members and lots of…

Helpful staff members and lots of equipment in the gym. The gym is always clean and tidy overall great gym

May 21, 2026
Unprompted review
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Reply from Better - Haydon Wick Community Leisure Centre

Hi Chloe

Thank you for your email. 

It is great to know that the team at Haydon Wick Community Leisure Centre has been able to help with your enquiries and keep the facilities in great condition!

We hope you reach your health and fitness goals with us!

Kind Regards

Amir

Rated 5 out of 5 stars

Nice gym

Lots of improvements to the gym recently, it has everything I need, staff are very helpful

May 12, 2026
Unprompted review
Better - Haydon Wick Community Leisure Centre logo

Reply from Better - Haydon Wick Community Leisure Centre

Hi Jon

Thanks for your review.

We appreciate you awarding us 5 stars

It is great to hear that you are enjoying the Hayden Wick Community Centre, and we look forward to welcoming you back soon!

Kind regards

Rachel

Rated 3 out of 5 stars

Facilities OK

I have setup an account for my 13 year old daughter to use the Gym. The facilities are great but although paying a joining fee so that my daughter there has been no one on the desk when she went there and has not been able to book a session.

February 16, 2026
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Reply from Better - Haydon Wick Community Leisure Centre

Hi,

Thanks for your review.

We are sorry to hear that there wasn't a staff member available on your last visit.

You are able to book online via the Better UK App or website if you are unable to book at the centre, however, we have forwarded your details to the centre and asked that they contact you directly to book you in.

Warm Regards

Hazal

Rated 4 out of 5 stars

App needs more work

Everything is all good while training at the Haydon Wick gym, Apart from 1 thing, The app isn't very good, It isn't tracking my workout progress or telling me anything about my workout sessions, I have spoken to staff at the gym and also emailed Better Support team, Even they have no idea why the app isn't working correctly for me. But 1 person said it maybe due to recent changes to the app and said they would look into the issue for me and they'd get back to me ASAP, Still waiting, but it would be nice to be able to track my progress with my gym sessions on the app.

February 12, 2026
Better - Haydon Wick Community Leisure Centre logo

Reply from Better - Haydon Wick Community Leisure Centre

Hello Simon,

Thank you for sharing your feedback with us. 

We’re very sorry to hear you’ve been having trouble with the app. 

We recently updated it to simplify some features and improve user experience. However, if you’re still experiencing issues, I recommend contacting our customer service team directly at customerservice@gll.org, so they can assist you further with this matter.

Kind regards

Rated 2 out of 5 stars

Save environment to exercise

Air conditioning at this time of year would be beneficial. It is not safe for older people to exercise in the heat. I enjoy attending classes but sometimes have to leave early due to the heat.

August 22, 2025
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Reply from Better - Haydon Wick Community Leisure Centre

Hi Cramcaro,

Thank you for your feedback and for being a valued part of our classes. 

We completely understand your concerns about the temperature, especially during the warmer months, and the importance of a safe and comfortable environment—particularly for our older participants. Your health and well-being are our top priorities. We're currently reviewing ways to improve air circulation and cooling in the facility and will take your comments into serious consideration as we plan. We appreciate you taking the time to share your experience and hope to continue supporting your fitness journey in a more comfortable setting soon.

Kind regards,

Charmaine

Rated 1 out of 5 stars

My exI would not recommend this place to anyoneperience at this gym has been…

My experience at this gym has been absolutely terrible. For the money I paid, I endured disrespect, neglect, passive-aggressive behavior, and sarcastic comments. The staff showed no responsibility towards their clients, and on top of that, the gym itself was cold and dirty. Based on my extremely negative experience, I would not recommend this place to anyone.

November 28, 2024
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Reply from Better - Haydon Wick Community Leisure Centre

Hi Nadezda,

Thanks for your review.

We are sorry to hear you are unhappy and can see that a member of our team has already escalated your complaint to the centre manager and asked that they investigate and contact you further to discuss your experience.

Warm Regards

Hazal

Rated 5 out of 5 stars

The staff at Haydon Centre

The staff at Haydon Centre, Swindon, have been incredibly helpful. When we first signed up and were trying to sort inductions, Rob went out of his way to help us and make us feel welcome - showing us around and helping to get an induction booked at a time that worked well for us. On our induction, Travis was friendly and helpful and took care to make sure my 11 and 13 year olds (and I) knew how to use the equipment. All other staff have been pleasant and helpful too.
I’m impressed with the range of equipment, the cleanliness of the facility and the flexibility that the opening times provide. Really pleased with our decision to join!!

October 28, 2024
Better - Haydon Wick Community Leisure Centre logo

Reply from Better - Haydon Wick Community Leisure Centre

Hi Sam 

Thank you for your review. 

We are delighted to see that the staff has made you and your children feel welcome. We hope you can utilize all the information learnt during the induction throughout your time at Better!

We have passed your review on to the centre staff and thank you for choosing Better.

Kind Regards

Amir

Rated 5 out of 5 stars

Barre Basics

Nadia is such a wonderful teacher, the atmosphere and other participants were just wonderful too. I haven't done Barre for years and it was just as I remembered :). Excellent workout.

May 13, 2024
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Reply from Better - Haydon Wick Community Leisure Centre

Good afternoon Michala,

I hope this message finds you well. I wanted to take a moment to sincerely thank you for your recent review.

It brings us immense joy to hear that you are thoroughly enjoying the Barre Fitness Class with Nadia at the Haydon Leisure Centre. Your positive feedback is greatly appreciated and we are delighted to know that you are finding value in our offerings. Thank you for being a part of our community and for sharing your experience with us.

Kind regards,

Charmaine

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