Better - Health Hydro Reviews 

11
TrustScore 4 out of 5

4.1

Milton Road, SN1 5JA Swindon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A special mention of David.He dealt with my application and was also a pool attendant on my first visit. He was efficient,pleasant and exercised the perfect level of friendliness. All of the staff a... See more

Company replied

Rated 5 out of 5 stars

VERY helpful and kind staff who aided my smooth and efficient signing up at The Health Hydro! Have enjoyed using the gym facilities and the refurbished pool! Thank you all!

Company replied

Rated 3 out of 5 stars

I visited on day health hydro opened was told 10% off membership was on untill 31st so i joined next day it wasnt I had trouble getting out the pool the bottom step is to high Staff are friendly

Company replied

Rated 2 out of 5 stars

Pool wasn't warm. Myself and my son where shivering. I almost took him home without participating. Wasn't a nice experience.

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Milton Road, SN1 5JA, Swindon, United Kingdom

4.1

Great

TrustScore 4 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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4.1

All reviews

(11)

5,441 reviews in the last 12 months

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Rated 5 out of 5 stars

Such friendly staff

Such friendly staff, really helpful

July 22, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Hi Loulou,

Thank you for your lovely feedback!

It's great to hear our team made such a positive impression. 

We hope to welcome you back again soon.

Kind regards,
Suheera

Rated 5 out of 5 stars

Absolute beaut of a swimming pool

Absolute beaut of a swimming pool - so glad it's back open. Well done Better.

June 25, 2026
Unprompted review
Better - Health Hydro logo

Reply from Better - Health Hydro

Good Afternoon,

Thank you so much for your wonderful review! 

We’re thrilled to hear you're loving our pool pace and that you’re enjoying it even more now that it’s back open.

Your support means a lot to us, and we look forward to welcoming you back again soon!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Warm welcome from staff

Warm welcome from staff, clean and tidy gym.
Always good service, staff are helpful

May 30, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Hi Claire,

Thank you for your lovely review!

It's amazing to hear that our team have been so welcoming and helpful during your visits, and that you're receiving a good service.

We're also happy to know that you appreciate our cleanliness, especially in our gym space.

We can't wait to see you again soon!

Warm Regards, 

Kaisha

Rated 2 out of 5 stars

Pool wasn't warm

Pool wasn't warm. Myself and my son where shivering. I almost took him home without participating. Wasn't a nice experience.

May 19, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Hi Emmanuel,

Thank you for your review!

We appreciate you raising the issues you had with our pool temperature during your recent visit.

We're more than happy to raise this with the relevant team for further review.

Thank you for your feedback!

Warm Regards, 

Kaisha

Rated 5 out of 5 stars

Very happy at The Health Hydro

VERY helpful and kind staff who aided my smooth and efficient signing up at The Health Hydro! Have enjoyed using the gym facilities and the refurbished pool! Thank you all!

May 4, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Hi Mark,

Thank you for your review!

We're thrilled that our team at Health Hydro were very helpful and kind during your visit, which helped create a smooth and efficient signing-up process.

It's great to hear that you're enjoying the gym and pool facilities too.

We can't wait to see you again soon!

Warm Regards,  
  
Kaisha

Rated 5 out of 5 stars

Really nice place that I can have my…

Really nice place that I can have my exercises done without stress.

April 29, 2026
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Reply from Better - Health Hydro

Hi Danubia 

Thank you for your review. 

It is wonderful to see that you are enjoying your experience at Health Hydro, and we hope you reach your health and fitness goals with us!

Kind Regards

Amir

Rated 5 out of 5 stars

A special mention of David.He dealt…

A special mention of David.He dealt with my application and was also a pool attendant on my first visit. He was efficient,pleasant and exercised the perfect level of friendliness.
All of the staff are polite,friendly and knowledgeable.
The building is amazing. I have swam at Milton Road Baths since 1981 and am delighted with what has happened to the overall feel of the layout. I even like the half completed brick work in the pool area,it reveals the age and a sense of history.

February 19, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Hi Delia,

Thank you so much for your wonderful review!

We’re delighted to hear about your positive experience and will be sure to pass on your kind words to David. 

It’s great to know that he made such a strong impression and has provided such efficient and pleasant service.

We’re also thrilled that you found our team polite, friendly and knowledgeable. 

It’s especially lovely to hear from someone who has been swimming with us since 1981, and we love to hear that you're enjoying the transformation of the building and that the updates resonate with you. 

We are especially happy that this work has revealed the age and a sense of history.

We look forward to welcoming you back again soon!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Helpful staff, lovely pool facilities

Helpful staff, a lovely clean swimming pool and it's lovely and warm there too. A welcome encouragement for swimming in the cold and dark winter months!

February 10, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Hi Anna,

Thank you so much for your lovely review!

We’re delighted to hear that you’ve been enjoying the cleanliness, warm pool and the support from our team at our Health Hydro. 

We always aim to create a comfortable and welcoming environment for our members, especially during the winter months, so it’s wonderful to know we're making a difference.

We look forward to welcoming you back for many more swims!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Swimming experience

Well organised swimming lanes. Friendly helpful staff. Clean warm and private changing and shower areas. Enjoyed a lovely swim

February 2, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Thank you very much for sharing your experience at Health Hydro Centre with us, Helena,

We are very happy that our staff's efforts to keep the facilities clean and provide great customer service are noticed and appreciated.

Kind Regards

Rated 5 out of 5 stars

Nice and friendly staff with great care…

Nice and friendly staff with great care provided to beginners.

January 24, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Hi Amit,

Thank you for your wonderful review!

We're thrilled to hear that the staff have been so nice and friendly at our Health Hydro Centre.

It's great to know that our staff have provided so much care to beginners.

Warm Regards,

Kaisha

Rated 3 out of 5 stars

I visited on day health hydro opened…

I visited on day health hydro opened was told 10% off membership was on untill 31st so i joined next day it wasnt
I had trouble getting out the pool the bottom step is to high
Staff are friendly

January 20, 2026
Better - Health Hydro logo

Reply from Better - Health Hydro

Hello Johnson

Thank you for your comments and feedback.

I have passed on your comments to the centre manager for review.

Kind regards.

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