Better - Islington Tennis Centre Reviews 

25
TrustScore 3 out of 5

3.2

Market Road, N7 9PL London, GB


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Rated 1 out of 5 stars

I’ve been a regular customer at Islington tennis center, gym and spa for many years. The gym is very clean. The staff are very nice and friendly. My only problem is the steam and sauna rooms, the saun... See more

Company replied

Rated 5 out of 5 stars

Islington tennis centre is the best better leisure centre by far. As a national better member, I have been to many, and this center is second to none thanks to its very friendly staff members, enthusi... See more

Company replied

Rated 5 out of 5 stars

I’ve been a rejoined member at Better gym in Market Road since May 2025. Just wanted to say a big thank you to all the staff for being so welcoming, helpful and extremely professional. I am very appre... See more

Company replied

Rated 5 out of 5 stars

Great facilities for fitness, indoor and outdoor tennis, reasonably priced and well maintained. Staff are genuinely nice and try to be helpful across Centres. Area of improvement: toilet and chang... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Market Road, N7 9PL, London, United Kingdom

3.2

Average

TrustScore 3 out of 5

25 reviews

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4-star
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1-star

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3.2

All reviews

(25)

5,263 reviews in the last 12 months

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Rated 3 out of 5 stars

Difficult to figure out the payment…

Difficult to figure out the payment part if you are signing up for membership through direct debit. Course description not clear.

October 15, 2024
Better - Islington Tennis Centre logo

Reply from Better - Islington Tennis Centre

Hi Midhun

Thank you for your review. 

We are sorry to see you you difficulty signing up and we have sent you an email directly with further information about your course. 

We hope you can now enjoy the course you have signed up for and thank you for choosing Better. 

Kind Regards

Amir

Rated 5 out of 5 stars

Great tennis & fitness facilities

Great facilities for fitness, indoor and outdoor tennis, reasonably priced and well maintained. Staff are genuinely nice and try to be helpful across Centres.

Area of improvement: toilet and changing room hygiene.

May 10, 2024
Better - Islington Tennis Centre logo

Reply from Better - Islington Tennis Centre

Hi Shan,

Thank you for taking the time to leave a review, it is much appreciated. 

We are glad to hear that you are enjoying the facilities at Islington Tennis Centre and we hope it stays this way. 

We will let the centre team know about your comments regarding the changing rooms and hopefully, it gets sorted soon. 

If you ever need help or support, please don't hesitate to ask our staff.  

Kind regards 

Kareem - Customer Service Assistant

Rated 3 out of 5 stars

Complicated and delusional pricing

You can be a member, a pay as you go member (annual membership + 30% off non-member prices) or a non-member.
As a member there're 12 different memberships to choose from including one that's very similar to the pay as you go member (monthly membership + 1 free activity a month + 30% off non-member prices).
I wonder if there could possibly be any way to simplify this.
I'm personally only interested in the gym at my closest centre and that's almost double the price I'm paying now at The Gym which is just metres away. Now, I don't particularly like that gym. It wouldn't take much to get me to switch. But to pay double for something not even comparable... no.
I went to see the gym and it was absolutely dead... there were only 3 people in it. The guy showing me around floundered when I told him how much I was paying. How could he possibly sell it to me?
I went to another Better gym nearby during COVID which closed down. I can only assume this one isn't far behind.

February 1, 2024
Unprompted review
Better - Islington Tennis Centre logo

Reply from Better - Islington Tennis Centre

Hi Rose,

Thank you for your review.

As a staff-owned charitable social enterprise, GLL’s mission is to ‘give back’ and improve the physical, mental and social wellbeing of local communities right across the UK. Any money we make goes back into the business. This can be in the form of training our staff, improving our centres and services and supporting athletes through our GLL Sports Foundation.

We offer discounted memberships for seniors, those on benefits, students, key workers and customers who are registered disabled. As well as GP referral memberships. Moved by the plight of the refugees fleeing the war in Ukraine, we set up a scheme offering all refugees in England and Wales free membership to leisure centres, gyms and pools for a six-month period. To date, we have set-up more than 5,000 memberships. This continues to be available to anyone granted refugee resettlement status in the last twelve months.

Most other companies who offer a similar product are only for profit and do not have a fully staffed centre - our centres always have staff working.

We appreciate your feedback and hope that you can recognise that the value of our centres is excellent and when using our centres you are contributing towards a social enterprise that offers many activities, facilities and discounted memberships for the communities we work with.

Warm Regards

Hazal

Rated 5 out of 5 stars

Plaice is very well equipped

Plaice is very well equipped, staff is very friendly and helpful

November 14, 2023
Better - Islington Tennis Centre logo

Reply from Better - Islington Tennis Centre

Good Afternoon Mariam,

Thank you for your review.

We are very happy to hear that you are enjoying your membership at the Islington Tennis centre. We hope you continue to enjoy this great facility and the great activities they have on offer.

Kind regards,

Charmaine

Rated 5 out of 5 stars

The classes are top quality

The classes are top quality, especially the Body Conditioning class on Saturday morning.

November 14, 2023
Better - Islington Tennis Centre logo

Reply from Better - Islington Tennis Centre

Good Evening Sue,

Thank you for your review.

We are very happy to hear that you are enjoying the Fitness Classes at the Islington Tennis centre. We hope you continue to enjoy your membership at this centre and the great activities they have available.

Kind regards,

Charmaine

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