The staff were very helpful when l investigated joining the gym and quickly assessed that ld benifit from the GP referal scheme. The receptionist was well informed and got a form for me to fill out to... See more
Location
Switch locationHillgrounds Road, MK42 8SZ Kempston, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like-reasonable choice of activities easily booked on app. Memberships and prices good value in comparison to local gyms. Dislike-the app is only good for bookings. Limited information on centre fa... See more
Company replied
Local to me, friendly and helpful staff. Cornelia who takes the body conditioning and legs, bums & tums classes is amazing!! Would be nice to have more evening Pilates classes, which would make it... See more
Company replied
Kempston gym and pool has some great classes for everyone to have a go at .If I have any problems I always go to Josh assistant manager he is caring and understanding The manager Andrew is very friend... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Hillgrounds Road, MK42 8SZ, Kempston, England, United Kingdom
4.0
Great
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very helpful when l…
The staff were very helpful when l investigated joining the gym and quickly assessed that ld benifit from the GP referal scheme. The receptionist was well informed and got a form for me to fill out to take to the GP. I was contacted to say my referral had been received and l was contacted by phone to come in and be assessed. The lady who assessed me and worked a programme out for me to use in the gym was really pleasant and helpful. I’m a starting Pilates this week and intend to use the aquasize classes as well.
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nice local gym
Nice local gym, small but well equipped. Big pool to use. Only thing I would point out, the ac in the gym is very very high, probably should be kept a bit lower as is not ideal to have cold air blown out on full power you while sweating
July 21, 2026
Reply from Better - Kempston Pool & Fitness
Hi Emanuele,
Thank you for your review.
We're really pleased to hear you're enjoying the gym and swimming pool and that you find the facilities well equipped. We also appreciate your feedback.
Thank you again for taking the time to let us know, and we look forward to welcoming you back soon.
Kind regards,
Suheera
Good selection of classes.
Good selection of classes.
Excellent staff.
Good trainers.
Lost marks as sauna out of order for over a year and no idea when it will be fixed or even if there is any intention of fixing it
July 1, 2026
Reply from Better - Kempston Pool & Fitness
Hi Sukhjinder,
Thank you for your lovely review!
We're pleased to hear that you're enjoying our range of classes and that our team has made such a positive impression.
We also appreciate your feedback regarding our sauna space, and we'll be sharing this with our wider team for further review.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
Just cannot get on classes you carnt…
Just cannot get on classes you carnt even just pop for a swim spontaneously if you book everything or go on waitin list have to remember to cancel or be penalized not long joined not sure how long I’ll stay a member also you now charge to go to other better Venus you use to be able to use a number of venues
June 12, 2026
Reply from Better - Kempston Pool & Fitness
Hi Susan,
Thank you for sharing your feedback about Kempston Pool & Fitness.
We understand how frustrating it can be when you can't secure a spot in the classes you want, or feel unable to enjoy a spontaneous swim. We want our facilities to be as accessible and flexible as possible for all our members, and your feedback is really helpful in highlighting where we can improve.
We want to clarify that you do not have to pre-book, however we recommend it, so you are guaranteed a space.
Warm Regards,
Hazal
No longer transfolk friendly
Unfortunately, whilst they initially started off transfriendly its sad to say the site is no longer safe for transfolk.
You will be expected to use accessible facilities of which there are only two. I would reccomend NRG gym as I have been and reasured I am safe to be myself there
May 6, 2026
Unprompted review
Reply from Better - Kempston Pool & Fitness
Hi Rye,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
I enjoyed my first time being there
I enjoyed my first time being there. The swim coach was pleasant and encouraged me through out the class! I feel calm and confident.
April 21, 2026
Reply from Better - Kempston Pool & Fitness
Hi Giannnis
Thank you for your review.
We are pleased to hear that your first lesson went well at Kempston Pool and Fitness Centre.
We hope you continue to enjoy them.
Kind regards
Rachel
Deborah is just amazing
Deborah is just amazing. At the start of Easter I had a little boy scared of water now hes jumped in the pool and is excited about swimming. Thank you
April 3, 2026
Reply from Better - Kempston Pool & Fitness
Hi Sarah,
Thanks for your review.
Glad to hear that Deborah is doing such a good job at Kempston Pool & Fitness!
Look forward to seeing you again
Warm Regards
Tom
Local to me
Local to me, friendly and helpful staff.
Cornelia who takes the body conditioning and legs, bums & tums classes is amazing!!
Would be nice to have more evening Pilates classes, which would make it perfect for people who work during the day!
January 24, 2026
Reply from Better - Kempston Pool & Fitness
Hi Gio,
Thank you for sharing your review!
We’re delighted to hear that you find the location of the Kempston Pool & Fitness centre convenient.
It's great to know that the Centre staff have been so welcoming, supportive and helpful.
We're also pleased that you're enjoying Cornelia's Body Conditioning and Legs, Bums & Tums classes.
We really appreciate your suggestion regarding more evening Pilates classes, and we'd be more than happy to pass your feedback to the Centre Team for a further review.
Thank you again for your kind words!
Warm Regards,
Kaisha
Reply from Better - Kempston Pool & Fitness
Hello Johnson,
Thank you for your comments and feedback
Kind Regards.
A great return to gym after a 5 year…
A great return to gym after a 5 year break for covid and then grandchildren. Much cleaner, working machinery, pleasand helpful staff actually at the reception and much warmer in main body of centre
December 4, 2025
Reply from Better - Kempston Pool & Fitness
Hello Sarah,
welcome back !
Thank you for your comments and feedback.
Kind Regards,
Friendly gym
December 3, 2025
Reply from Better - Kempston Pool & Fitness
Hi Ruth
Thank you for your review.
We are very pleased to see that the staff and members are creating a friendly atmosphere at Kempston Pool & Fitness!
We hope you continue to enjoy using the facilities, and thank you for choosing Better.
Kind Regards
Amir
Staff is awesome but the sauna is not…
Staff is awesome but the sauna is not working and since the other pool closed can be quite busy sometimes.
November 11, 2025
Reply from Better - Kempston Pool & Fitness
Hello George,
Thank you very much for your comments and feedback.
Kind Regards.
Reply from Better - Kempston Pool & Fitness
Hello Matthews,
Thank you for your comments and feedback.
Kind Regards
Lovely small swimming pool and gym
Lovely small swimming pool and gym. Very pleasant staff.
November 10, 2025
Reply from Better - Kempston Pool & Fitness
Good afternoon, Anita,
Thank you for sharing such wonderful feedback with us.
We’re delighted to know that both our staff and facilities have met your expectations.
Kind Regards,
Sara
Loving the aqua aerobics class!
I enjoyed my induction and the fact that the pool ands gym is so hear my home. The aqua aerobics class is fantastic! It was my first time doing it and I loved every minute of the class!
The classes get booked really quickly so I would love to have more available slots.
October 16, 2025
Reply from Better - Kempston Pool & Fitness
Hi KG
Thank you for your review.
It is great to see that your induction went well, and Kempston Pool & Fitness is easily accessible for you.
We also appreciate your feedback on the Aqua Aerobics class and will relay this to the team for their consideration!
We know it is a very popular class!
Kind Regards
Amir
Joined a few weeks ago at first /…
Joined a few weeks ago at first / second visit was a little unimpressed- toilets weren’t very clean- and the Sauna was not working!? Didn’t see anything on website to say it has broken for a while and definitely won’t be replaced this year and not sure on next year when we were joining! we were looking forward to the sauna so unfortunately very disappointed, Also no air con in gym as that’s also broken 😞 they do have a couple of air blowers but not effective enough 🤔 also the hand waits are filthy which is very off putting, disappointing really . However we like the pool and gym as doesn’t seem to get over crowded which I would imagine is down to the booking system which seems to work well. 🙌🏻 staff seem friendly.
September 27, 2025
Reply from Better - Kempston Pool & Fitness
Hello Karen,
Thank you for taking the time to share your feedback — we truly appreciate it.
We're very sorry to hear that your recent visits didn’t meet expectations. Cleanliness and facility maintenance are top priorities for us, so it's disappointing to learn about the issues with the toilets, sauna, and gym air conditioning.
We understand how frustrating it must be, especially when you were looking forward to using the sauna.
Regarding the sauna, we apologise for the lack of communication about its status. We’re currently reviewing how we share updates on facility availability to ensure members are better informed.
The air conditioning issue is also being addressed, and we’re working on a more effective solution than the temporary air blowers.
We’ve also flagged the condition of the hand weights with our cleaning team to ensure this is resolved promptly.
On a positive note, we're glad to hear you enjoy the pool and gym, and that the booking system and staff have made a good impression.
Your feedback helps us improve, and we’re committed to making your experience better moving forward.
Warm Regards
Great and warm welcome from staff and…
Great and warm welcome from staff and teacher on first day
September 25, 2025
Reply from Better - Kempston Pool & Fitness
Hi Fi
Thank you for the review.
It is great to see the staff and instructors at Kempston Pool & Fitness are creating a welcoming environment!
We hope the lessons are enjoyed, and thank you for choosing Better.
Kind Regards
Amir
Really impressed with the swimming…
Really impressed with the swimming lessons but the changing facilities still smell and need some work
August 27, 2025
Reply from Better - Kempston Pool & Fitness
Hi Anonymous.
Thank you for your review.
We are pleased to hear that you’re enjoying your swimming lessons, and we hope you continue to build the skills and confidence you desire.
We also appreciate your feedback regarding the changing facilities and have passed this on to the centre staff to review.
Kind Regards
Amir
i am very happy
August 4, 2025
Reply from Better - Kempston Pool & Fitness
Hi Paul
Thank you for your review.
This is great to see!
Thank you for choosing Better.
Kind Regards
Amir
My wife joined and was given false…
My wife joined and was given false information. The membership was then cancelled and redone straight away. 3 weeks later her membership was suspended and when she tried to find out why, the phone cuts out every time she she presses 4 then 4. Just a joke!!!!
July 16, 2025
Reply from Better - Kempston Pool & Fitness
Hi Gary,
Thank you for sharing your experience. We’re truly sorry to hear about the issues your wife has faced with her membership and the difficulty she had reaching us by phone. This is definitely not the level of service we strive to provide.
We’d like to look into this matter further and resolve it for you as quickly as possible. Could you please send us a direct message with your wife’s membership details or contact information? We’re committed to making this right and ensuring a smoother experience moving forward.
Thank you for your patience and understanding.
Best regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.