Better - Keswick Leisure Centre Reviews 

4
TrustScore 3.5 out of 5

3.6

Station Road, CA12 4NE Keswick, GB


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Rated 5 out of 5 stars

It's a few years since I was last at the gym at Keswick, I stopped going because of the lack of equipment. Now after joining again since the pool has gone I'm happy to see lots of equipment including... See more

Company replied

Rated 4 out of 5 stars

Gym clean and well maintained, would be better if I could use the showers in the main changing rooms!.

Company replied

Rated 1 out of 5 stars

Enquired about Keswick Leisure Pool to be told it’s open. It isn’t and hasn’t been since 2021. Led to a wasted trip.

Company replied

Rated 5 out of 5 stars

Geoff the manager checked me in and made me feel welcome in

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Station Road, CA12 4NE, Keswick, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

4 reviews

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1-star

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3.6

All reviews

(4)

5,193 reviews in the last 12 months

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Rated 5 out of 5 stars

Keswick Gym

It's a few years since I was last at the gym at Keswick, I stopped going because of the lack of equipment. Now after joining again since the pool has gone I'm happy to see lots of equipment including lots of different exercise options, there is probably still lots of scope at the centre to utilise the space that's been created where the pool and changing rooms used to be.

January 15, 2025
Better - Keswick Leisure Centre logo

Reply from Better - Keswick Leisure Centre

Hi Richard

Thank you for your review and welcome back!

It is great to see you have rejoined Better and that you are pleased with the new equipment available.

We hope you continue to enjoy your time at the Keswick Leisure Centre and get to utilize all of the equipment available. 

Kind Regards

Amir

Rated 4 out of 5 stars

Gym clean and well maintained

Gym clean and well maintained, would be better if I could use the showers in the main changing rooms!.

October 30, 2024
Better - Keswick Leisure Centre logo

Reply from Better - Keswick Leisure Centre

Hi Edward,

Thanks for your review.

We are so pleased to hear that you are enjoying Keswick.

Warm Regards

Hazal

Rated 1 out of 5 stars

Enquired about Keswick Leisure Pool to…

Enquired about Keswick Leisure Pool to be told it’s open. It isn’t and hasn’t been since 2021. Led to a wasted trip.

August 5, 2024
Unprompted review
Better - Keswick Leisure Centre logo

Reply from Better - Keswick Leisure Centre

Hi Richard,

Thank you for your review.

I am sorry to hear you were given any incorrect information. There may have been some confusion as the centre is open for the gym but not the pool.

We have passed your feedback to the customer service team so they are aware for the future.

For more information n Keswick please visit the below link:

https://www.better.org.uk/leisure-centre/cumberland/keswick-leisure-pool

Warm Regards

Hazal

Rated 5 out of 5 stars

Geoff the manager checked me in and…

Geoff the manager checked me in and made me feel welcome in

September 26, 2023
Better - Keswick Leisure Centre logo

Reply from Better - Keswick Leisure Centre

Hi John,

Thank you for your review.

We are so happy to hear that Geoff made you feel so welcome and we have passed your comments to the centre!

Warm Regards

Hazal

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