Better - Kings Cross Fitness Reviews 

16
TrustScore 4.5 out of 5

4.5

Harrier Street 1, N1C 4EP London, England, GB


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Rated 5 out of 5 stars

This is probably the best gym I have ever been to, I love how light it is with all the windows, just makes you feel great. Otherwise fantastic and modern equipment, a lot of cardio machines too so eve... See more

Company replied

Rated 5 out of 5 stars

Best gym to go to if you’re looking for a challenging but fun HIIT session! The gym is new, with great equipment and big and clean changing rooms. The staff is amazing! I have attended classes led by... See more

Company replied

Rated 5 out of 5 stars

HIIT and Spin classes are so much fun at King’s Cross Fitness - dark lighting, great music, and knowledgeable coaches helping you to reach your fitness goals at all levels. Classes are small and perso... See more

Company replied

Rated 5 out of 5 stars

Tucked away inside King's Highway CrossFit Gym is a true hidden gem, a weekly class led by none other than Amanda Braddock, Team Canada athlete and Olympic weightlifting record holder. Amanda host... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Harrier Street 1, N1C 4EP, London, England, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

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4-star
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1-star

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4.5

All reviews

(16)

5,263 reviews in the last 12 months

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Rated 5 out of 5 stars

Probably the best gym I have been to…

This is probably the best gym I have ever been to, I love how light it is with all the windows, just makes you feel great. Otherwise fantastic and modern equipment, a lot of cardio machines too so even when the gym gets busier, there is still at least something available. Lovely staff. I really love that the membership comes with the pool too (student membership). The only thing I would improve is the cleanliness of the changing rooms at the pool.

August 26, 2026
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Reply from Better - Kings Cross Fitness

Hi Emma, 

Thank you so much for your fantastic review! 

We’re delighted to hear that you’re enjoying the modern facilities and equipment. 

It’s also great to know that you’re making the most of the pool with your student membership and that our team have been welcoming and helpful.

We’ll make sure this is shared with the relevant team so we can continue to improve the experience for our members.

Thanks again for your kind words, and we look forward to seeing you at the centre!

Kind regards, 

Azaria

Rated 5 out of 5 stars

The girl on reception at st pancreas…

The girl on reception at st pancreas square was very helpful in particular, always smiling and friendly

August 4, 2026
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Reply from Better - Kings Cross Fitness

Hi Jonathan,

Thank you for your lovely feedback!

We're delighted to hear that you had such a positive experience at St Pancras Square and that our reception team made a great impression. It's wonderful to know that the staff member was helpful, friendly, and always greeted you with a smile.

We'll be sure to share your kind comments with the team. Thank you for taking the time to leave a review, and we look forward to welcoming you back again soon.

Warm Regards,

Hazal

Rated 5 out of 5 stars

Great centre

Great centre, everything is very clean and has been recently refurbished. Great facilities!

February 1, 2026
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Maryam,

Thank you for your lovely review! 

We’re so pleased to hear you enjoyed the refurbished facilities at our Kings Cross Fitness centre, and found the centre clean and welcoming.

We really appreciate your feedback!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Such lovely staff

Such lovely staff, particularly Willow who’s been so accommodating. Can’t wait to use the courts next!

January 18, 2026
Unprompted review
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Reply from Better - Kings Cross Fitness

Hello Diana,

Thank you very much for your 5-star review.

We are pleased to learn that you are satisfied with our facilities and that Willow was able to assist you effectively.

Kind regards

Rated 5 out of 5 stars

Remi is the best trainer!

Remi is the best trainer!
He ids always bringing the good vibes and challenging us but checking in on our form so we stay safe.

October 7, 2025
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Reply from Better - Kings Cross Fitness

Hello Rebecca,

Thank you for your fantastic review!



We are so delighted to hear that our Fitness Team were able to assist you.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the agent who assisted you!



Warm Regards
Aaiasa

Rated 5 out of 5 stars

Hidden Gem Inside King's Highway CrossFit: Amanda Braddock’s Olympic Lifting Class

Tucked away inside King's Highway CrossFit Gym is a true hidden gem, a weekly class led by none other than Amanda Braddock, Team Canada athlete and Olympic weightlifting record holder.
Amanda hosts this class once a week, and it’s nothing short of amazing. Even if you're not a member of the gym, the drop-in fee is absolutely worth it. Amanda is not only incredibly talented and knowledgeable, but she’s also one of the most approachable and supportive coaches you’ll meet.
Each session is structured with thoughtful warm-ups and detailed breakdowns of movements. Amanda has a gift for explaining things clearly, whether you're brand new to lifting or have years of experience under your belt. She makes sure every single person gets individual attention, offering tips, adjustments, and encouragement.
The atmosphere is positive, welcoming, and motivating. Amanda’s passion for the sport shines through, and her coaching style builds both skill and confidence. After just one class, I was hooked — her sessions have earned my loyalty.
If you’re looking to improve your Olympic lifting technique or simply want to learn from one of the best, I highly recommend giving her class a try. Trust me, you’ll be coming back for more.

August 15, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Roxy,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Kings Cross Leisure centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We have also passed on your comments to the centre and Instructor Amanda!

Warm Regards
Aaiasa

Rated 5 out of 5 stars

High end fitness studios

High end fitness studios. Didn’t expect this. Pleasantly surprised

July 24, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hello Dmitrity,

Thank you very much for comments and feedback.

Warm Regards

Rated 5 out of 5 stars

Best place to push yourself with HIIT…

Best place to push yourself with HIIT and cycling classes, which change twice per week! Amazing staff to guide you. I've been since January 2024 and could not recommend it more.

March 20, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Kinue,

Thank you so much for the fantastic review! 

We're delighted to hear you've been enjoying the HIIT and cycling classes, and that our staff has been able to guide you effectively. It's awesome that you've been with us since January 2024 and have had such a positive experience! We truly appreciate your recommendation, and we look forward to continuing to support your fitness journey. Keep up the great work! 🚴‍♀️💪

Warm regards,

Charmaine

Rated 5 out of 5 stars

Excellent gym

Great facilities, first class trainers and staff. Overall excellent experience.

March 24, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Gail,

Thank you so much for your kind words! 

We're thrilled to hear that you had an excellent experience with us at the Kings Cross Fitness Centre. Our team works hard to provide the best possible environment, and it's wonderful to know that it made a positive impact. We look forward to welcoming you back again soon!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Great gym and great trainers

Best gym to go to if you’re looking for a challenging but fun HIIT session! The gym is new, with great equipment and big and clean changing rooms. The staff is amazing! I have attended classes led by Bobbie and Remi and both of them were great. I started going regularly to Kings Cross fitness after experiencing their Core classes on the steps in King’s Cross last summer and has been life changing: for the first time I have been consistent with my fitness journey :)

March 19, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Ejdi,

Thank you so much for your kind words and for sharing your experience! 

We're thrilled to hear that you've been enjoying the challenging and fun HIIT sessions, as well as the great facilities at our gym. It's fantastic to know that our Core classes had such a positive impact on your fitness journey, and we’re so proud to have been a part of that consistency! We'll make sure to pass your feedback along to Bobbie and Remi – they’ll be so happy to hear it. 

Looking forward to seeing you continue to crush your fitness goals at Kings Cross Fitness! 💪😊

Kind regards,

Charmaine

Rated 5 out of 5 stars

BEST fitness classes in KX area

Best place for group fitness classes in KX area!!
I have been regularly coming to KX Fitness since the first day it opened in Sept 2023 and it’s been the best fitness experience ever since! Both the HIIT and group cycle classes are super fun, very well structured and give you a full body workout every time. The combination of cardio, strength & core exercises are perfect and hit the spot for the full 45 mins body workout. If you enjoy working out in a group environment you have to give it a go! All coaches are very well trained to the highest standards but my 2 top favourite for the HIIT classes, Chimoi & Remi, are on another level! Both write the classes themselves and the combination of exercises are very well thought of and push me to my limits every single time! At the same time they are great fun, great coached (they really do pay attention on if you do the exercises correctly which is super important to prevent injuries) and leave you wanting to come back and do it all over again :)
The facilities are also top and the little extras such as free shower & sweat towels, shower amenities, body lotion, Deo, hairspray etc are just on top of everything so all in all a great overall experience coming to KX for a workout.
I can only highly recommend to come here and try it out for yourself!

March 18, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Evelyn,

Thank you so much for the fantastic review! 

We're delighted to hear that you've had such a positive experience at Kings Cross Fitness Centre since we opened. It's great to know that both our HIIT and group cycle classes are hitting the mark for you, and we're so proud to have coaches like Chimoi and Remi, who go above and beyond to provide such a challenging and supportive environment. We’re also glad you appreciate the extra touches we’ve included to make your workout experience as comfortable as possible.

Your recommendation means the world to us, and we can't wait to continue supporting your fitness journey! Keep pushing your limits, and we look forward to seeing you in class again soon! 😊💪

Warm regards,

Charmaine

Rated 5 out of 5 stars

Very nice facilities and challenging…

Very nice facilities and challenging classes

March 17, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Alessio,

Thank you for your kind words! 

We're glad you enjoyed our facilities at the Kings Cross Fitness Centre and found the elevate fitness classes challenging. We aim to provide the best experience for all our participants, and your feedback means a lot to us. We look forward to seeing you in future classes!

Kind regards,

Charmaine

Rated 5 out of 5 stars

HIIT power fantastic!!!

Always great to come for a workout when not teaching myself!
Staff and instructors are awesome and always get the best and most of my HiIT workouts!!
Thank you elevate team!!

March 17, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Simona,

"Thank you so much for the kind words! 

We're so glad to hear you enjoy your workouts with us. It’s always great having you here, and we’re thrilled that our staff and instructors are helping you get the most out of your HIIT sessions. Keep up the great work, and we can't wait to see you again soon! 💪✨"

Kind regards,

Charmaine

Rated 5 out of 5 stars

The classes and staff here are AMAZING…

The classes and staff here are AMAZING with every visit I’m greeted with superb energy and smiles! My go to place to go for classes 100%! The coaches are all super friendly and helpful (this is both for HIIT and Group Cycle ) and they never fail leave me not sweating after doing a class! The facility is always spotless and has sweat and shower towels, body wash and shampoo, as well as all the little bits you need such as cream, deodorant and hairspray, hairdryers as well as GHD straighteners!

March 17, 2025
Rated 5 out of 5 stars

My favorite gym!

This is the best gym! It’s pretty much brand new and I love the instructors and all the staff, they are so nice, friendly and just amazing.

March 14, 2025
Unprompted review
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Reply from Better - Kings Cross Fitness

Hi Zola 

Thank you for your review

We are delighted to hear that you consider King's Cross Fitness the best!

It is also great to know that you are enjoying the fitness classes and that our staff are creating a friendly environment. 

We look forward to seeing you soon!

Kind Regards

Amir

Rated 5 out of 5 stars

Fun, competitive HIIT classes

HIIT and Spin classes are so much fun at King’s Cross Fitness - dark lighting, great music, and knowledgeable coaches helping you to reach your fitness goals at all levels. Classes are small and personal and facilities are clean and modern.

March 14, 2025
Unprompted review
Better - Kings Cross Fitness logo

Reply from Better - Kings Cross Fitness

Hi Annie 

Thank you for your review.

We are very pleased to hear that you enjoy our HIIT and Spin classes at King's Cross Fitness and that the Instructors are creating an energetic and supportive environment with great music. 

Keep up the great work on your fitness journey!

Kind Regards

Amir

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