Great gym with lots of investment over the past 2 years. Gym can get busy at times as it seems that the centre is a victim of it's own success but the pool and soft play are thoroughly enjoyed by my k... See more
Company replied
Location
Switch locationGuildford Road, KT22 9BL Leatherhead, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fairl easy to join on-line. Booking sessions nice and easy. Personally, I had a few issues booking whole system said menbership was 'pending'. But a quick chat at reception serms to have sorted tbing... See more
Company replied
Does exactly what I want. Contactless entry, changing rooms are clean, pool is clean and not too busy. 1 thing has always bugged me, and that is that there is no route from the pool change area to the... See more
Company replied
My blind 88 year old mum, who has swum at the Leatherhead leisure centre ( now operated by Better ) for the last 15 years has today been turned away at reception because she did not book on... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Guildford Road, KT22 9BL, Leatherhead, England, United Kingdom
4.6
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great club with plenty of parking
Great club with plenty of parking, EV charging. Staff is lovely and welcoming. Great facilities, lovely large pool
April 8, 2026
Reply from Better - Leatherhead Leisure Centre
Hi Mr Liner,
Thank you for your lovely review.
We are really pleased to hear that the staff at the Leatherehead Leisure Centre have been so supportive, and that you are enjoying the facilities.
It’s great to receive such positive feedback.
Warm regards,
Azaria
My experience meed more classesat better is great
My experience at better is great. The one down side is not being able to book the classes I want to do as they are always fully booked
They need to put on more of the popular classes so everyone gets a chance
April 8, 2026
Reply from Better - Leatherhead Leisure Centre
Hi Darcy,
Thanks for your review.
We are so pleased to hear you are pleased with your time at Leatherhead Leisure Centre!
Warm Regards,
Tom
Reply from Better - Leatherhead Leisure Centre
Hi Olivia
Thank you for your review.
We are so pleased to hear that you are enjoying Leatherhead Leisure Centre!
Warm Regards
Rachel
We started swimming lessons 4 weeks ago…
We started swimming lessons 4 weeks ago and my daughter absolutely loves it, we have seen progress already. Jasper has been excellent with Tilly and I can’t fault the company at all 🙂 The facilities are really nice and clean, they have a lovely little cafe that does a lovely coffee, the viewing area is very spacious too.
March 20, 2026
Reply from Better - Leatherhead Leisure Centre
Hi Chelsea,
Thank you for your fantastic review!
We are so delighted to hear that your child is enjoying Swimming lesson at Leatherhead leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Reply from Better - Leatherhead Leisure Centre
Hi Dave,
Thanks for your review.
We are so pleased to hear that the staff at Leatherhead Leisure Centre have been so friendly and helpful!
Warm Regards
Hazal
A great initiative to get people active
The amazing range of activities available at Leatherhead Leisure centre. The ease of booking and the very reasonable monthly charge.
February 25, 2026
Reply from Better - Leatherhead Leisure Centre
Hi
Thank you for your review.
We are very pleased to see that you are having a great experience at Leathehead Leisure Centre, enjoying all the facilities and activities available.
It is also great to see that you find our booking system easy to navigate, and the monthly direct debit payments work well for you!
Kind Regards
Amir
Reply from Better - Leatherhead Leisure Centre
Hello P Turner,
Thank you for your review.
We are delighted to know that you are enjoying the friendly atmosphere at The Leatherhead Leisure centre.
Kind regards
Good staff and all facilities are very…
Good staff and all facilities are very modern and new.
December 1, 2025
Reply from Better - Leatherhead Leisure Centre
Hi Avtar
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Leatherhead Leisure Centre and you have had the opportunity to meet the centre staff!
We hope you reach your health and fitness goals with us, and thank you for choosing Better.
Kind Regards
Amir
Really lovely gym
Really lovely gym. All clean and well looked after equipment I was very pleasantly surprised
December 30, 2025
Reply from Better - Leatherhead Leisure Centre
Hi Rachel,
Thanks for your review.
We are so pleased to hear that you are enjoying Leatherhead Leisure Centre!
Warm Regards
Hazal
Very good leisure centre
I have recently joined this Gym. Very nice Leisure centre. The staff are very kind and very helpful. cafe is very nice and even the staff over there who are working are very kind. I am being following Yoga ,the teachers are very kind and helpful.The atmosphere is very good & clean.
i haven't used all the facility yet.So do not know about Swimming pool areas and other classes yet. That is why not giving 5 star now.
Furthermore, the reason I didn't give 5 star because all the time staff are not around in the gym. i was there more than 1 hr doing gym staff were not there, I have to get help and advise from the members who were there to use the machines. Don't know whether they are showing me correctly.
December 5, 2025
Reply from Better - Leatherhead Leisure Centre
Thank you for sharing your experience at Leatherhead Leisure Centre with us, Susie.
We truly appreciate your feedback, as this will help us improve.
Kind Regards
Kera extremely helpful and good at…
Kera extremely helpful and good at explaining what is going on, what needs to be done etc
November 26, 2025
Reply from Better - Leatherhead Leisure Centre
Hello Sue,
Thank you for your comments and feedback.
Kind Regards
Lee was great and has given me a great…
Lee was great and has given me a great program to help get my bones stronger.
October 31, 2025
Easy & quick to book my classes using…
Easy & quick to book my classes using the app and great to see what other classes are available to me. Quick access to enter Leisure Centre.
October 21, 2025
Reply from Better - Leatherhead Leisure Centre
Hi Mrs Siobhain,
Thanks so much for your feedback!
We're really glad to hear that you find the app easy and quick to use for booking your classes.
It’s great to know that you’re enjoying the convenience of seeing available classes and having easy access to the Leatherhead Leisure Centre.
Warm regards,
Kaisha
Reply from Better - Leatherhead Leisure Centre
Hi Jean
Thank you for your review.
We’re thrilled to hear that Lee provided such an informative induction! We hope you can apply the knowledge gained during your gym sessions.
Kind Regards
Amir
Swim/sports hall and staff
Each member of staff has been extremely helpful and pleasant. I joined with the £38 membership which means if I visit on average 3 times per week it works out to £3 per visit which is a fair price. Others users of the centre have been very welcoming. The swimming pool changing/shower areas are rather tired looking but I have been told they are due for an upgrade. A bright and spacious building. The sports hall all very clean with good badminton and pickle nets.
September 26, 2025
Reply from Better - Leatherhead Leisure Centre
Hi Frances
Thank you for your review.
We are pleased to see you are enjoying your experience at the Leatherhead Leisure Centre and that the price plan works well for you.
It is also great to hear that the staff and other members have made you feel welcomed, and we value your feedback concerning the changing facilities.
Kind Regards
Amir
Easy booking system
September 30, 2025
Reply from Better - Leatherhead Leisure Centre
Hi Kieth
Thank you for your review.
We are very pleased to see that you find booking with us easy, and we hope you enjoy the various class sessions and facilities available.
Kind Regards
Amir
Friendly and welcoming, great facilities
Couldn’t believe the improvement to this leisure centre since it has been taken over by Better. Good value membership, helpful and friendly staff, plenty of parking. Glad to see the facilities are well used. Other users are smiley and polite. Opening my membership went a bit wrong but the staff at all levels were prompt and helpful sorting it out. Impressed.
September 17, 2025
Reply from Better - Leatherhead Leisure Centre
Hello Saffin,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better Gym Bradford.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Kind regards
Aaiasa
Warm Regards
Very happy
So far so good- the gym I joined is very well equipped, the staff are friendly and helpful and the cost is within my budget. The online booking system took a little getting used to but it’s actually a great idea. I wish there was a way of suspending membership for reasons like travel since I am away overseas for 5 months a year but I think for most people paying on a rolling direct debit is great.
September 17, 2025
Reply from Better - Leatherhead Leisure Centre
HI Cgfrance
Thank you for your review.
We are very pleased to see that you are enjoying your experience at the Leatherhead Leisure Centre and that the monthly price plan works well for you.
We also appreciate your thoughts on the membership freeze options, and we will pass your feedback on.
Kind Regards
Amir
Really good online booking system and…
Really good online booking system and all new equipment - great! 😊
August 2, 2025
Reply from Better - Leatherhead Leisure Centre
Hello Aston,
Thank you for your fantastic review!
We are so delighted to hear that our services is enjoyable for you to book on.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great classes and clean changing rooms
Great classes and clean changing rooms
Brilliant classes, good instructors. My children do the swimming lessons which are good, and they are small groups of children. Changing rooms are clean and big and never busy.
July 3, 2025
Reply from Better - Leatherhead Leisure Centre
Hi Sarah,
Thank you so much for your kind words!
We're thrilled to hear that you and your children are enjoying the classes and swimming lessons at the Leatherhead Leisure Centre. It's great to know that our instructors and facilities are meeting your expectations, especially the clean and spacious changing rooms. We really appreciate your feedback and look forward to seeing you again soon!
Warm regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.