Sauna always crowded you cant enjoy group too loud . equipment on the gym is quite enough for your needs ,downstairs is brand new good one .space for stretching is too small good for 4 person only on... See more
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Location
Switch location763 High Rd, E10 5AB Leyton, GB
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Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... See more
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I am deeply disappointed with my experience at this leyton better swimming area. The manager (Shane Coulson) extremely rude, unprofessional, and lacks basic customer service skills. Instead of handlin... See more
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Since my daughter has started swimming lessons, she has come so far from being petrified of getting into a pool. As she is neurodivergent this has helped her immensely with her confidence in herself a... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
763 High Rd, E10 5AB, Leyton, United Kingdom
4.1
Great
118 reviews
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Unprofessional behaviour of swim area manager
I am deeply disappointed with my experience at this leyton better swimming area. The manager (Shane Coulson) extremely rude, unprofessional, and lacks basic customer service skills. Instead of handling a situation with respect or speaking to me privately, he chose to humiliate and embarrass me in front of other members. This hostile behavior is completely unacceptable. A health center should feel welcoming, but this unprofessional behaviour of a manger makes it toxic. Corporate needs to address this immediately.
July 26, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Aijaz,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Reply from Better - Leyton Leisure Centre
Hi MD
Thank you for your review.
This is wonderful to see, and we will be sure to pass your feedback on!
Kind Regards
Amir
Great class with Michelle
Great class with Michelle, very helpful receptionist
July 24, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Miss Hinds
Thank you for your review.
We are very pleased to see that you enjoyed Michelle's class, and we hope to see you at her next class!
Kind Regards
Amir
Recommended
Sauna always crowded you cant enjoy group too loud . equipment on the gym is quite enough for your needs ,downstairs is brand new good one .space for stretching is too small good for 4 person only on my own estimated and then locker if you put 20p will not returned to you afterward and toilet not really cleaned. is easy to book for sauna and access entry using your phone scanner anyway not bad at all to distract yourself on your boring day for helping building physically and mentally ,yes it does!
July 14, 2026
Reply from Better - Leyton Leisure Centre
Hi Jocelyn,
Thank you for sharing your feedback. We’re sorry to hear that parts of your visit didn’t meet expectations.
We understand how important it is to have a relaxing sauna experience, and we’re sorry that it felt overcrowded and noisy during your visit. We’ll pass this feedback to the team to review how we can better manage capacity and ensure a more enjoyable environment.
We’re pleased to hear you found the gym equipment and the downstairs facilities to your liking, as well as the ease of booking and entry. However, we’re concerned about your comments regarding the cleanliness of the toilets, limited stretching space, and the locker issue. These are certainly not the standards we aim for, and we will raise this with the relevant teams to improve.
Your feedback is very valuable in helping us enhance both our facilities and overall member experience.
Warm Regards,
Hazal
Good swimming pool and clean
Good swimming pool and clean. Could do with more information about times of classes taking place. the large pool is not available Oftentimes in the evening as one cannot swim as classes take the whole pool so you end up being 20 in a small part of the pool. Which is obviously not what one pays for.
June 5, 2026
Reply from Better - Leyton Leisure Centre
Hi there,
Thank you for your feedback. We’re really pleased to hear that you found the swimming pool clean and enjoyable.
We’re sorry to hear about the lack of clear information regarding class times and the impact this has had on your swim sessions. We understand how frustrating it can be when the main pool is frequently unavailable, especially during busy evening periods, and when this leads to overcrowding in the remaining space.
Your comments are very important to us, and we will share this feedback with the team to review how class schedules and communication around pool availability can be improved, so members can better plan their visits.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
The environment is very clean
The environment is very clean, the staff very polite. The facilities is good
July 1, 2026
Reply from Better - Leyton Leisure Centre
Hi Prema,
Thank you for your lovely review!
We're thrilled to hear that you're loving our facilities, appreciate our cleanliness, and find our team very polite.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
Gloria & Kayla were really helpful &…
Gloria & Kayla were really helpful & happy. Helped with my enquiry & resolved the issue. Lovely friendly ladies . Thank you girls x
June 2, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Honey,
Thank you for your wonderful review!
We're delighted to hear that Gloria and Kayla were really helpful, friendly and happy during your visit.
It's amazing to know that they assisted and resolved your query promptly.
We hope to see you again soon!
Warm Regards,
Amir
Gloria is fabulous in all ways…
Gloria is fabulous in all ways professional welcoming and will always go the extra mile.
June 2, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Gordon
Thank you for your review.
It is great to see that Gloria is creating a wonderful atmosphere and providing excellent customer service!
We will be sure to pass your feedback on for her to review!
Kind Regards
Amir
Great staff!
Great staff!! Gloria is a star! Good facilities too and nice atmosphere.
May 29, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
HI Michael
Thank you for your review.
We are very pleased to see that you are having a great experience at Leyton Leisure Centre and that the staff are creating a wonderful atmosphere!
We also appreciate your feedback about Gloria, and we will be sure to pass this on.
Kind Regards
Amir
Mike is an excellent yoga teacher but…
Mike is an excellent yoga teacher but the room was stifingly hot with a free standing air con machine which had no affect on the space. Mike managed to find a better room but only because it was half term week and the room was free. The air con in the studio needs sorting.
May 27, 2026
Reply from Better - Leyton Leisure Centre
Hi Kate
Thank you for your review.
We are very pleased to see that Mike is providing an excellent yoga class, and it's great to see that he has been able to accommodate the class in a better room for the recent class.
We also appreciate you bringing the air conditioning to our attention, and we will pass your feedback on to the management team at Leyton Leisure Centre to review.
Kind Regards
Amir
We had a lovely experience
We had a lovely experience, the kids loved it. What a way to spend our Thursday. The staff were amazing, especially Ben, he was so kind and patient with everyone and he made sure he was interacting with everyone and making sure we were all good.
Amazing!!!
May 28, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Antonia
Thank you for your review.
We are very pleased to see that you and your children enjoyed your experience at Leyton Leisure Centre, and that the staff were able to create a wonderful atmosphere and prove and amazing service!
It is also lovely to see that Ben has been able to go above and beyond, and we will be sure to pass your feedback on!
Kind Regards
Amir
Unbeatable value
Unbeatable value, lovely staff, and the temperature in the sauna is just perfect. If I had to name a drawback it’d be that it opens too late and closes too early.
May 27, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi ePalm
Thank you for your review.
We are very pleased to see that you enjoyed the sauna at Leyton Leisure Centre and that you had the opportunity to meet the lovely team.
We also appreciate your feedback regarding the opening and closing times, and we will take this on board.
Kind Regards
Amir
Friendly and helpful staff
May 26, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Harron,
Thanks for your review.
We are so pleased to hear that the staff at Leyton Leisure Centre have been so friendly and helpful!
Warm Regards
Hazal
Friendly staff and good value swimming
Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great children’s facilities with slides etc (which we didn’t use) and a mix of lane swimming and lanes marked out for fun swimming. Good value. Would recommend.
May 25, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Rosie,
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying Leyton Leisure Centre and we look forward to welcoming you back soon!
Warm Regards
Hazal
Kind, helpful staff
Staff were really helpful and showed me round all the facilities. Everything was clean and in good repair.
May 21, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Jane
Thank you for your review.
We are very pleased to see that the team at Leyton Leisure Centre have been able to provide a great service and tour of the facilities!
It is also great to know that the centre is clean, and the gym equipment is in good condition.
We hope to see you again soon!
Kind Regards
Amir
Really helpful staff and experienced…
Really helpful staff and experienced swim teachers - the ones on Wednesday’s are amazing. They have really helped my child’s confidence in water grow
May 20, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that the staff at Leyton Leisure Centre have been so helpful and have helped improve your child's water confidence!
Warm Regards
Hazal
The staff are very friendly and…
The staff are very friendly and welcoming. Also they know their names making it more personal, encouraging and enjoying. The changing room,shoe area and sitting arrangement at the front entrance needs to be more spacier. Otherwise all good.
May 20, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi K,
Thanks for your review.
We are so pleased to hear that the staff at Leyton Leisure Centre have been so friendly and welcoming!
Warm Regards
Hazal
Since my daughter has started swimming…
Since my daughter has started swimming lessons, she has come so far from being petrified of getting into a pool. As she is neurodivergent this has helped her immensely with her confidence in herself and in trying new things. The facilities are clean and well cared for and the staff are really polite. A big thank you to Hannah and all the instructors who teach here!!
May 20, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Dom,
Thank you for your fantastic review!
We are so delighted to hear that your daughter is enjoying her swimming lessons at Leyton Leisure Centre.
It is fantastic to hear how much she has progressed and tell her to keep up the fantastic work!
Warm Regards
Hazal
Friendly staff and our children love…
Friendly staff and our children love the swimming teachers!
May 20, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Tim
Thank you for your review.
We are very pleased to see that the team and the swimming instructors are delivering excellent lessons and creating a wonderful atmosphere for the students!
We hope your children achieve the level of confidence they desire, and that your positive experience continues!
Kind Regards
Amir
Sometimes the lessons seem very busy…
Sometimes the lessons seem very busy with out enough teachers.
May 20, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Gillian
Thank you for your review.
We would love to gather some more information from you so we can investigate this with the centre team.
If you do have time, please feel free to fill in the feedback form via our help centre so we can assist you further.
Better | Contact Us (https://www.better.org.uk/contactus)
Kind Regards
Rachel
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