Looking to get fitter & be more active so looking at the options around where we live. Dropped into the Better Leisure Centre in Llanishen in Cardiff to have a look around. We were met by a very know... See more
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Location
Switch locationTy Glas Avenue, CF14 5EB Llanishen, GB
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See what reviewers are saying
I've recently joined the Better club as it has classes I enjoy at the times that suits me. Reception are always helpful and the app is easy to use. My only complaint is I have recently been cha... See more
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Hi - I had a parking charge notice when I shouldn't have (the second recently due to ipads for logging vehicle registrations not being available for a period in March). On both occasions these proble... See more
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The app is awful, wasted a morning trying to book my daughter into swimming. Ended up going to the leisure centre where the staff we incredibly helpful and friendly. My daughter had been really enjoyi... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Ty Glas Avenue, CF14 5EB, Llanishen, United Kingdom
4.3
Excellent
69 reviews
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The app is awful
The app is awful, wasted a morning trying to book my daughter into swimming. Ended up going to the leisure centre where the staff we incredibly helpful and friendly. My daughter had been really enjoying her swimming lessons and staff again are very friendly. Changing facilities are very clean. The cafe needs some attention and more tables and chairs. My eldest daughter uses the gym and again staff are helpful and friendly. If it wasn't for the lovely staff I don't think I'd bother.
April 2, 2024
Reply from Better - Llanishen Leisure Centre
Hi Nina,
Thank you for your review.
We are disappointed to hear you have been having trouble using the app.
We would advise to speak to the team at your local centre when you next attend so they can show you how use to the app and the website is also available to use for booking.
Warm Regards
Hazal
Llanishen Pool Party
Just wanted to say that Llanishen Pool in Cardiff is a lovely place to take children of all ages and abilities. Every Friday teatime they have a "pool party" which the staff organise themselves. My grandchildren love it, the staff are so talented and all the children like to get involved. I think that if other pools are not already doing this then they should consider it. The staff at Llanishen are very talented and put a lot of extra work into the pool party . Well done
April 12, 2024
Unprompted review
Reply from Better - Llanishen Leisure Centre
Dear Jayne,
I would like to express my gratitude for your review. It is truly heartening to learn that you are enjoying the facilities and services offered at the Llanishen Leisure Centre. We are pleased to know that the activities supervised by our staff have been able to meet your expectations. We are especially delighted that your grandchildren have taken a liking to the pool party organised by us every Friday, and we hope that they continue to appreciate the other offerings of the center.
Once again, thank you for your kind words. We value your patronage and look forward to serving you in the future.
Best regards,
Charmaine
Customer service
I phoned this morning and spoke to Jordan regarding a refund. He was very helpful and supportive. He sorted it out quickly and efficiently. Excellent service
April 8, 2024
Unprompted review
Reply from Better - Llanishen Leisure Centre
Dear Dr. S,
I hope this message finds you well. I am writing to express my sincere gratitude for taking the time to leave a review about your recent interaction with our customer service representative, Jordan.
We are thrilled to hear that Jordan was able to assist you with your query regarding a refund and that he provided you with the utmost professionalism and support throughout the entire process. At our company, we prioritize providing exceptional customer service and we are pleased to see that Jordan was able to uphold this standard.
Thank you again for sharing your positive experience with us. Please do not hesitate to reach out if you need any further assistance.
Best regards,
Charmaine
Membership issue resolved
I had issues getting through on the phone to discuss my membership, so I used the online email fully expecting to wait days for a reply and to have a difficult back and forth. What I actually got was a reply within a few minutes, despite it being after 20.00, and really helpful information from James even after it was clear I had made an error in cancelling my Direct Debit. So impressed with the speed and help of the service!
February 28, 2024
Unprompted review
Reply from Better - Llanishen Leisure Centre
Hi Gemma,
Thank you for your review.
We are delighted to hear our Customer Service team were able to assist you and resolve your issue.
Warm Regards
Hazal
The helpful staff
January 16, 2024
Reply from Better - Llanishen Leisure Centre
Hi Richard,
Thank you for your review.
We are so happy to hear you find the staff at Llanishen Leisure Centre to be helpful.
We do have lots of hardworking and wonderful staff and are glad this is being reflected in the service you have received.
Warm Regards
Hazal
Reply from Better - Llanishen Leisure Centre
Good Morning,
Thank you for your review.
We are delighted to hear that you have re-joined the Llanishen leisure centre again. We hope you enjoy this centre and the great activities they have available.
Kind regards,
Charmaine.
Nothing made it great
Nothing made it great, this is his Dad. Trying to get membership online nightmare. Turned up for induction (which we had to wait over a week for ) 15 mins early to be on time, he is now missing his football training because instructor has 10 kids not 4 and has taken 2hrs so far(sill waiting) instead of the 60 - 90mins i was told. Told if i take him now he will have to do it all again. I help coach football so my kids are being let down aswell. This is shocking.
September 28, 2023
Reply from Better - Llanishen Leisure Centre
Good Morning Louise,
Thank you for your review.
I am very sorry to hear of the issues surrounding your son's football lessons. I will now escalate your comments for the attention of the centre manager so you can be contacted directly. Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Enjoyable!
Everyone has been very friendly and helpful, equipment is well looked after and classes have been well organised and enjoyable.
July 11, 2023
Reply from Better - Llanishen Leisure Centre
Good Evening Kayleigh,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Llanishen leisure centre and the staff are friendly and helpful. We hope you can continue to enjoy utilising the facilities and Fitness Classes you attend. I will pass on your lovely feedback for the attention of the centre.
Kind regards,
Charmaine
Very helpful staff at Llanishen Leisure…
Very helpful staff at Llanishen Leisure Centre
Great facilities also!!
June 27, 2023
Reply from Better - Llanishen Leisure Centre
Hi Valle,
Thank you for your positive feedback about the staff at Llanishen Leisure Centre.
We're glad to hear that they were helpful and provided you with great service.
We're also pleased that you enjoyed our facilities. Your kind words are greatly appreciated, and we'll make sure to share them with our team.
Thank you for your support, and we look forward to serving you again in the future.
Kind regards
Ivy
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