It can be daunting to go to a new gym but with the ability to book an induction that also came with a fitness plan was such a good experience. I feel like I can confidently go to the gym and see my fi... See more
Company replied
Location
Switch locationTrenance Leisure Park, TR7 2LZ Newquay, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went for a swim as a regular visitor and subscriber. There is rarely much difference in my visits, sometimes the pool is busy and other times quiet. Staff are usually cheerful and helpful but also o... See more
Company replied
Very friendly and supportive staff,Pool facility is nice and clean.Instructors are very nice.Gym is bit small at Newquay better.A negative side is paid lockers and paid parking.Overall very good exper... See more
Company replied
I attend the Leisure Centre in Newquay Personnel are friendly, place is very complete, however it is very run down, most doors at the pool changing rooms are broken, toilets at the gym are always bro... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Trenance Leisure Park, TR7 2LZ, Newquay, United Kingdom
4.2
Great
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and professional customer service.…
Very helpful and professional customer service, Ben. When I couldn't book onto a class he was patient and talked me through the whole process.
The aqua aerobics class was fabulous.
December 9, 2024
Reply from Better - Newquay Leisure World
Hi Sally,
Thanks for your review.
We are delighted to hear that Ben was so supportive and that you enjoyed your class.
Warm Regards
Hazal
Pool is constantly closed…
Pool is constantly closed throughout the winter when the kids really need use of it. All of them seem to be in this county at a time of the year when we need to keep them active.
November 16, 2024
Unprompted review
Reply from Better - Newquay Leisure World
Hi Phil,
Thanks for your review.
We are disappointed to hear you are unhappy with the winter pool programme at Newquay Leisure World however, we can confirm that whilst the leisure pool is closed the 25 metre pool will be available.
Warm Regards
Hazal
Kids swimming lessons
Very welcoming staff who were super helpful when we didn’t know where to go. Little one absolutely loved the lesson and teacher Ed. Looking forward to coming back.
October 2, 2024
Reply from Better - Newquay Leisure World
Hi Amy,
Thank you for your review.
It is fantastic to hear that your little one enjoyed their lesson and we hope they continue to do enjoy their lessons at Newquay!
Warm Regards
Hazal
Better is better
Since I have been with better, my confidence and self esteem are really coming back and my gym instructor kerri is very professional and is helping me so much with my weight lifting, all the gym machinery. So I know now how to work everything in the clean and tidy gym. Always spotless there. Also the pool is really clean and managed well. All staff are really nice and friendly and if you ask for help they are more than willing to. I love the gym and it's doing me really good now mentally and physically. Dan Chapman
July 3, 2024
Reply from Better - Newquay Leisure World
Hi Dan,
Thank you for your review.
We are proud to hear that the team at Newquay Leisure World are making your experience with us worthwhile.
We wish you the best on your fitness journey.
Happy training!
Kind regards,
Haven
Gym facilities
The centre is near and accessible. The app is easy to use and the instructors are helpful
July 3, 2024
Reply from Better - Newquay Leisure World
Hi Emma
Thank you for your review.
We are delighted to know that the centre is accessible and that you have been using the App without any issues. We look forward to your continued enjoyment at our centres and hope you will work with some of our instructors in the future.
Kind Regards
Amir
Highly recommended...
nice and fully equipped gym with friendly staff. highly recommended.
May 15, 2024
Reply from Better - Newquay Leisure World
Hi J
Thank you for taking the time to let us know about your experience at our Newquay Leisure Centre.
We're glad you had a positive experience with our friendly staff and gym facilities.
We hope you continue to enjoy your time with Better and thank you for your recommendation!
Kind Regards
Amir
Nice place to train in .
Great swimming pool , nice gym ,really helpful staff ,well satisfied.
April 7, 2024
Reply from Better - Newquay Leisure World
Good Evening Sharan,
Firstly let me thank you for taking the time to write the above review.
We are delighted to hear that you are enjoying your membership at the Newquay Leisure Centre and the staff have been very friendly and professional each time you attend. We hope you continue to enjoy the Newquay facility and the great activities they have available.
Warm regards,
Charmaine
Reply from Better - Newquay Leisure World
Hi Keith
Thank you for leaving the staff at our Newquay Leisure Worlds review.
It is wonderful to see they have been able to help with any enquiries.
We hope you enjoy your time with Better.
Regards
Amir
I emailed Better gym for some advice…
I emailed Better gym for some advice and help I received a detailed reply very quickly, I also popped into their Newquay gym Cornwall and spoke to the receptionist who was very helpful and friendly and allowed me to have a look around the gym, I was very impressed with everything that they offer and can not wait to join the gym on my return to Cornwall in March. Thank you 🙏 for all your help 5*****
January 19, 2024
Unprompted review
Reply from Better - Newquay Leisure World
Dear Janet,
I would like to express our appreciation for taking the time to review our services. Your feedback is highly valued, and we are pleased to hear that you intend to become a member of Newquay Water World upon your return to Cornwall in March.
We are committed to providing our members with high-quality facilities, and we are delighted that you have chosen to join us. Our centre offers a wide range of activities to suit all ages and interests, and we hope that you will enjoy the many benefits of your membership.
Thank you for your interest in Newquay Water World. We look forward to welcoming you as a valued member of our community.
Sincerely,
Charmaine
Never been to a gym before
Never been to a gym before, a very helpful and painless experience
January 16, 2024
Reply from Better - Newquay Leisure World
Dear Grahame,
I hope this message finds you well. I wanted to thank you for taking the time to leave a review.
We are thrilled to hear that you are enjoying your membership at Newquay Leisure World as a new gym user. We hope that you continue to take advantage of the great activities and facilities they offer.
Thank you again for your feedback and please don't hesitate to reach out if you have any further questions or concerns.
Best regards,
Charmaine
Very good relaxed place
Very good relaxed place, they are very flexible and have good hygienic equipment.
July 12, 2023
Reply from Better - Newquay Leisure World
Good Morning Isaac,
Thank you for your DM.
We are really happy to hear that you are enjoying the Newquay Leisure centre and the facilities are clean and well maintained. We hope you can continue to enjoy the facilities and I will pass on your lovely feedback for the attention of the centre.
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.