Better - Oasis Sports Centre Reviews 

120
TrustScore 4 out of 5

4.2

32 Endell Street, WC2H 9AG Covent Garden, GB


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Rated 4 out of 5 stars

Good value for your bucks at a great location with lots of options to choose from a variety of courses, gym and in- and outdoor swimming. Cleanliness in the showers/changing rooms has definitely impro... See more

Company replied

Rated 2 out of 5 stars

This centre is currently down from 5 to 3 women's toilets while renovation works are done. Of the 3 toilets remaining, 1 is out of order and 2 have large holes in the cubicle doors door where the loc... See more

Company replied

Rated 5 out of 5 stars

10/10 Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways. Em... See more

Company replied

Rated 5 out of 5 stars

First time at Oasis Sport Center I loved swimming outside. You feel the great spirit among the swimmers. Spacious gender segregated changing room (I am old school and like it so much better!). Gr... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • 32 Endell Street, WC2H 9AG, Covent Garden, United Kingdom

4.2

Great

TrustScore 4 out of 5

120 reviews

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4.2

All reviews

(120)

5,268 reviews in the last 12 months

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Rated 5 out of 5 stars

Great value with super facilities

Great value with super facilities. Staff are helpful and welcoming. Classes are well run

February 11, 2026
Better - Oasis Sports Centre logo

Reply from Better - Oasis Sports Centre

Hi Sally,

Thank you for your amazing feedback!

We’re so pleased to hear that you feel we offer great value for the facilities that we have at our Oasis Sports Centre, and that you enjoy attending our fitness classes. 

It’s also wonderful to know our team has made you feel welcome and supported.

We really appreciate you taking the time to share your experien.

We look forward to seeing you again soon!

Warm Regards,

Kaisha

Rated 1 out of 5 stars

Took over my local gym and ruined it

They took over my local gym and they're ruining it and haven't kept the same agreements for locals and partnerships with other charities that we already had, this isn't a charity it's a tax avoidance scheme

January 28, 2026
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Reply from Better - Oasis Sports Centre

Hi Customer. 

Thank you for your review.

We are sorry to see that you feel this way, and we will take your feedback on board. 

Kind Regards

Amir

Rated 5 out of 5 stars

customer service

freenly and very helpful

January 18, 2026
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Reply from Better - Oasis Sports Centre

Hello Juan,

Thank you very much for your kind words.

We will ensure that your comments are conveyed to the customer service team.

Rated 1 out of 5 stars

I would give minus 10 this centre is…

I would give minus 10 this centre is gross.

Visit 21st December 2025

Someone said had you tried the oasis.

The whole thing is gross, from the bottom of the dirty floor in the swimming to the floor on the changing room to the mould everywhere it's awful.

Slow swimmers in the outside pool fast lane.
Water dirty.
Changing rooms gross walls and ceiling covered in mould.
Floors all wet.
Mould all over the bathroom. Dirty.
Used the sauna, full of old gays talking about very uncomfortable subjects loudly.
Dirty
Lockers dirty.
Dirty.
Avoid.

December 22, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Thank you for sharing your experience with us, Mathew,

Your feedback is really important as it will help us to improve

Kind Regard

Rated 4 out of 5 stars

The swim teaching staff is very kind…

The swim teaching staff is very kind (April) and patient, and the facilities are well maintained.

December 13, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Thank you for sharing your experience at Oasis Sports Centre with us, Carina, 
Your words about April and the facilities are much appreciated.

Kind Regards

Rated 5 out of 5 stars

Great facilities

Great facilities, been swimming here 10 years plus, friendly staff especially Ferrah on the front desk always welcoming and helpful.

December 5, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Thank you very much for sharing your experience at Oasis Sports Centre, Toufik.

We are very happy to hear you are enjoying your swimming sessions, and we are happy to hear our staff is doing a great job to make you feel welcome every time.

Rated 5 out of 5 stars

Friendly

Friendly, great range of services, vexceleknt value for money and a community vibe

December 5, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Thank you so much for sharing your feedback with us, Jameel.


We are very happy to hear that Oasis Sports Centre is meeting your expectations and that you are enjoying your time at the facilities.

Rated 5 out of 5 stars

I love the classes

I love the classes, big variety.
Staff is super.
Farah Reda is super helpful and supportive in everything I ve asked before.

December 3, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Hello Friend of Ted,

Thank you for your comments and feedback.

Kind Regards

Rated 5 out of 5 stars

Oasis

Clean gym, friendly staff. Have been playing squash there for over 10 years and cannot recommend highly enough. Farah always greets us warmly and deals with any issues we have swiftly

November 28, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Thank you very much for sharing this great feedback with us SJ! 

We are very happy you have been enjoying Oasis Sports Centre for so long! 
We hope to see you coming for many years to come!

Kind Regards

Rated 5 out of 5 stars

Absolute gem of a place

Absolute gem of a place. The plain front hides 2 swimming pools (one indoor, one outdoor) a decent gym and range of studio classes. Squash courts good do with a bit of a refresh though.

December 2, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Thank you very much for sharing your experience and feedback with us, David!

We are happy you have been enjoying your visits to Oasis Sports Centre

Rated 1 out of 5 stars

Oasis Camden town, london


This review is regarding the Oasis leisure centre in camden, london.
This centre has an appalling management. They organise some refurbishment of a studio without thinking of the classes taking place.
We turned up for a class in a studio full of building materials and dust. They decided to give it a clean when the class was due to start and we pointed out the state of the studio to the receptionist, Tuesday 25th November. Once the class started, the builder entered the studio to carry on the plastering and moving around a large wheeled scaffolding. The management appeared through the door and did not ask the builder to stop! As if it is normal and acceptable to have a full class in a room full of dust and a builder plastering moving a wheeled scaffolding.

Members and users are paying his salary and he should be responsible for the total mismanagement of the centre.
Unbelievable and appalling coming from a " community charity".

November 25, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Hi Feli,

We really appreciate your feedback!

We are sorry for the inconvenience this has caused to your Fitness Class booking.
We appreciate that we could've prevented the class from happening if the conditions of the studio did not meet our usual standards.

We would also like to apologise for the disappointment and frustration this has caused, and we have passed your concerns to the Centre Team, so your feedback can be reviewed.

Please note that we're a charitable social enterprise, which means that we reinvest our profits back into the facilities and programmes we offer to our customers.

Once again, thank you again for raising this with us!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Gentleman on reception was very…

Gentleman on reception was very helpful, there was a problem with my phone and he was able to grant my admission to swim.

October 6, 2025
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Reply from Better - Oasis Sports Centre

Hi Valerie

Thank you for your review. 

It is great to see the staff at Oasis Sports Centre have been able to assist with your booking, and we hope you enjoyed the swim!

Kind Regards

Amir

Rated 2 out of 5 stars

How to put people off swimming

I am British but was living in Brussels last year and the pool experience there vs here is night and day. First, I go in and can’t just pay to go to the pool, first you have to be lucky that it is open (less so at oasis as there are 2 pools but still one pool is closed far too often with only one lane being used so it could be open) I have to give my email and phone and so much information just to go in. The cost in Brussels was about £3, here it was £8, I couldn’t believe it. In Brussels you could just buy a 10 session pass which then made it even cheaper. The changing room was gross and it’s 2025, we should have private cubicles, you also have to then pay again for the locker! Then the pools were mouldy and the floor all damaged. Then you come out and if you want to keep your valuables safe in the shower you have to pay for the locker again, unbelievable. It’s a terrible experience from start to finish and I just don’t want to swim there and haven’t since. The gym is better but showers still grim.

October 7, 2025
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Reply from Better - Oasis Sports Centre

Hello  Anonymous,

Thank you for taking the time to share your experience. 

We're genuinely sorry to hear that your visit to Oasis Sports Centre didn’t meet expectations. 

We understand how frustrating it can be when facilities don’t match the convenience or quality you’ve experienced elsewhere.

Your feedback about pool access, pricing, changing room conditions, and locker charges is very important to us. We're currently reviewing our operations and facilities to improve the overall customer experience, and your comments will be shared with the relevant teams.

We’re glad to hear you found the gym better, though we’re disappointed the showers didn’t meet your standards. Cleanliness and comfort are priorities for us, and we’ll ensure this is looked into.

We’d love the opportunity to welcome you back and provide a better experience. If you’d like to discuss this further, please feel free to contact our customer service team directly. (customerservices@gll.org )

Warm regards

Rated 5 out of 5 stars

10/10

10/10

Great humanistic staff. Kind services with real personal touch. Happy people. Lots of positivity and warmth around at all of your leisure centres in remarkable and enlightening ways.

Empathetic staff, kind people and warm expression of feeling with each place, cosy, friendly and bright.

Keep on doing what you do.

September 12, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Hello Luka,

Thank you for your feedback.

Warm Regards.

Rated 2 out of 5 stars

Not clean

I swam in both pools. They were both pretty grotty and looked like they needed a very thorough clean. The women's changing area was poorly maintained with mould on the ceiling above the showers and significant limescale buildup and staining in the showers. Its a shame because it could be a really great facility for the local area. I would not swim in either pool again unless it they were thoroughly cleaned.

September 5, 2025
Unprompted review
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Reply from Better - Oasis Sports Centre

Hi Niamh

Thank you for your review. 

We are sorry to hear about your recent experience at the Oasis Sports Centre and we have passed your feedback on to the management team to review. 

We hope this will assist in improving your experience with us. 

Kind Regards

Amir

Rated 5 out of 5 stars

Amazing staff

Amazing staff - they are all brilliant: friendly, helpful, experienced and efficient and always willing to take time to sort any glitch. Great teachers also, and an altogether welcoming vibe. And then there’s the pool. This really is an oasis for the community. A gem.

September 2, 2025
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Reply from Better - Oasis Sports Centre

Hi 2wheelsgood,



Thank you for your fantastic review!



We are so delighted to hear that you are enjoying our facility in Oasis sports centre.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the centre!



Warm Regards
Aaiasa

Rated 5 out of 5 stars

well equipped

well equipped, clean, good AC, enjoy the facilities and upgraded machines

July 28, 2025
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Reply from Better - Oasis Sports Centre

Hello Miko,

Thank you for your comments and feedback.

Warm Regards

Rated 5 out of 5 stars

In Praise of Cheryl

Cheryl has impressed me for years -- specifically, her warmth and professionalism at the front desk. In July 2025, I came to admire her even more. A bag of my belongings was stolen from the men's locker room (I was showering from the bag, just ten feet away). When I reported the theft, Cheryl could not have been more sympathetic. She dropped what she was doing and focused on my confusion and sadness. Cheryl is a credit to the Oasis.

July 1, 2025
Unprompted review
Better - Oasis Sports Centre logo

Reply from Better - Oasis Sports Centre

Hi John,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Oasis Sports Centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

Warm Regards

Hazal

Rated 5 out of 5 stars

Staff very very helpful

Staff helpful, lessons good, facilities clean.

July 3, 2025
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Reply from Better - Oasis Sports Centre

Hi Delfina

Thank you for your review. 

It's wonderful to hear that you are having a positive experience at the Oasis Sports Centre and taking advantage of the lessons offered.

We wish you success in gaining the skills and confidence you desire while participating in the lessons!

Kind Regards

Amir

Rated 2 out of 5 stars

I generally love this pool but today was CHAOS

I generally love this pool -- it has done wonders for my spinal rehabilitation -- but it was utter chaos today, and ongoing problems have got seriously worse.

Yes, it was very sunny. But did they have to let so many people in to sunbathe? The pool was just about unusable for swimmers. Especially once the indoor pool was inexplicably closed. Did the staff scheduler not look at the weather forecast several days ago?

The men's showers are great but only two of them were working today. This is even worse than normal. There are roughly ten, and they are all needed even on normal weekday mornings.

I had left some sunglasses in the men's changing rooms on my last visit. Getting a staff member to check the lost property was a huge trial, as I was sent backwards and forwards between front desk staff, lifeguards, and the poolside manager. I will be complaining about the latter's bad attitude separately.

June 29, 2025
Better - Oasis Sports Centre logo

Reply from Better - Oasis Sports Centre

Hi Ian 

Thank you for your review. 

We are very sorry to hear about your recent experience and the issues you encountered during your visit.

It’s incredibly important to us that the pool remains a supportive and accessible environment for all members. We are sorry to hear that the overcrowding and the closure of the indoor pool disrupted this for you. We also apologise for the ongoing issues with the men’s showers.

Your feedback regarding the interactions you had with the staff regarding your lost property has also been passed on to the General Manager at the Oasis Sports Centre to review, and we hope this will assist in improving your experience with us. 

Kind Regards

Amir

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