We got first class help from an employee at the Centre who helped us to sort out a problem with the app on our sons phone. Further, he was extremely helpful in making sure the sons got help and guidan... See more
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Location
Switch location232 Plumstead High Street, Plumstead, SE18 1JL London, GB
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This Gym the staff were so friendly and welcoming the gym was big enough for our workouts and any machines that were faulty were reported and fixed with ease and quick
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It’s a nice Centre but it wasn’t manned, at least the day I went there for the first time. I struggled to access the gym. Someone came to my rescue eventually. The cafeteria was closed, couldn’t buy w... See more
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Staff needs to monitor the gym to make sure that there's aways enough cleaning products to wipe down equipments after using them
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
232 Plumstead High Street, Plumstead, SE18 1JL, London, United Kingdom
3.6
Average
6 reviews
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Very easy app to use and book fitness…
Very easy app to use and book fitness classes and gym. Very informative.
February 1, 2026
Reply from Better - Plumstead Library
HI Sawn
Thank you for your review.
It is great to see that you are finding the new Better App easy to navigate and we hope you enjoy all the classes and activities available within your membership!
Kind Regards
Amir
Too expensive for the size of the gym…
Too expensive for the size of the gym and variety of equipment s
July 1, 2025
Reply from Better - Plumstead Library
Hi Customer
Thank you for your review,
We are sorry to see you feel this way, and we appreciate your feedback.
Kind Regards
Amir
This Gym the staff were so friendly and…
This Gym the staff were so friendly and welcoming the gym was big enough for our workouts and any machines that were faulty were reported and fixed with ease and quick
May 15, 2025
Reply from Better - Plumstead Library
Hi Basim,
Thanks for your great review.
We are so pleased to hear that the staff at the Plumstead Library have been so supportive!
We hope we can continue to deliver great customer service to you.
Warm Regards
Kaisha
It’s a nice Centre but it wasn’t…
It’s a nice Centre but it wasn’t manned, at least the day I went there for the first time. I struggled to access the gym. Someone came to my rescue eventually. The cafeteria was closed, couldn’t buy water. I don’t see the point of having a nice facility like that and no one around to ask questions or to attend to you.
November 28, 2023
Reply from Better - Plumstead Library
Good Afternoon BS,
Thank you for your review.
I am very sorry to hear that there was no staff present when you attended the Plumstead leisure centre recently. The centre would have staff available at all times due to Health & Safety, however they may have been in another location when you came in. The Café at the Plumstead leisure centre is currently closed so please ensure you bring your drink with you when attending the centre.
Please accept our sincere apologies for the inconvenience caused when you attended the centre. We hope you can continue to enjoy your membership at this centre going forward.
Kind regards,
Charmaine
Staff needs to monitor the gym to make…
Staff needs to monitor the gym to make sure that there's aways enough cleaning products to wipe down equipments after using them
October 24, 2023
Reply from Better - Plumstead Library
Hi Owen,
Thank you for your review.
The staff should be checking equipment/cleaning products regularly, but if you see something has run out, please report this to the concierge team at reception so they can replenish anything which may have run out.
Warm Regards
Hazal
We got first class help from an…
We got first class help from an employee at the Centre who helped us to sort out a problem with the app on our sons phone. Further, he was extremely helpful in making sure the sons got help and guidance with the gym equipment they were using. Thank you.
August 7, 2023
Unprompted review
Reply from Better - Plumstead Library
Good Morning Tony,
Thank you for your lovely review.
We are delighted to hear that you received assistance from a member of staff at the centre when you experienced issues with the App. We pride ourselves on our excellent customer service, so I am happy to hear that this is the service you have received so far. We hope your son is now able to use the App to make bookings online so he is able to enjoy his membership. I will pass on your lovely feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
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