Water is too cold in the pool. Please make the water warmer for school swimming lessons please
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Location
Switch locationEst India Dock, E14 0ED Tower Hamlets, GB
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My grandson didn’t get a chance to book any activities so I can’t say anything about that. However I can say the staff was very helpful in processing the refund I requested quickly. Thanks Steve
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Great experience more than I expected. All staff very caring and attentive. I have a very exciting and enjoyable session every time.
Company replied
Great gym, should invest a bit more on customer service but all in all good service and amazing equipments
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Est India Dock, E14 0ED, Tower Hamlets, United Kingdom
2.5
Poor
6 reviews
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Water is too cold in the pool
Water is too cold in the pool. Please make the water warmer for school swimming lessons please
June 11, 2026
Unprompted review
Reply from Better - Poplar Baths Leisure Centre and Gym
Hi Sunara,
Thank you for your feedback!
We're saddened to hear about your recent issues at the centre.
Poplar Baths is now operated by Be Well, so we're unable to take any action on the issues you've raised above.
Thank you again for your review!
Warm Regards,
Kaisha
Reply from Better - Poplar Baths Leisure Centre and Gym
Hi Rachel,
Thank you for your review.
We are disappointed that you have had a negative experience at Poplar Baths.
If you wish to submit a formal complaint, please fill in the form at the link below.
https://www.better.org.uk/contactus2
Warm Regards
Hazal
Great 1st Swimming lesson for my 4 year…
Great 1st Swimming lesson for my 4 year old son.
September 8, 2023
Reply from Better - Poplar Baths Leisure Centre and Gym
Hi Anita
Thank you for leaving a review.
We are delighted to see your son is enjoying the swimming lessons.
We hope your son continues to enjoy swimming at the Centre.
I will pass on your lovely feedback to the Centre
Kind Regards
Amir
Good customer experience
My grandson didn’t get a chance to book any activities so I can’t say anything about that. However I can say the staff was very helpful in processing the refund I requested quickly.
Thanks Steve
July 21, 2023
Unprompted review
Reply from Better - Poplar Baths Leisure Centre and Gym
Good Morning Sherry,
Thank you for your review.
We are disappointed to hear that your grandson did not get to book any activities at the centre he joined. Was this due to difficulties or did you just change your mind about the membership? We would love to be able to assist you further if your grandson still wishes to be a member. We are however, happy to hear that your refund was processed quickly and efficiently once you requested the cancellation of your grandson's membership.
Kind regards,
Charmaine
Great gym
Great gym, should invest a bit more on customer service but all in all good service and amazing equipments
July 12, 2023
Reply from Better - Poplar Baths Leisure Centre and Gym
Hi Shahariar,
Thank you for your review.
We are happy to hear you are enjoying using Poplar Baths. We are always trying to improve on our customer service and your feedback goes a long way in helping us develop.
Warm Regards
Hazal
Great experience more than I expected.healthy road
Great experience more than I expected.
All staff very caring and attentive.
I have a very exciting and enjoyable session every time.
June 14, 2023
Reply from Better - Poplar Baths Leisure Centre and Gym
Good evening Mr and Mrs Dixon,
Thank you for your wonderful feedback!
We're thrilled to hear that your experience with us exceeded your expectations.
We're delighted to know that our staff is caring and attentive and that you have enjoyable sessions every time.
We appreciate your kind words and look forward to providing you with many more exciting and enjoyable experiences in the future.
Kind regards
Ivy
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