I went to my local gym and couldn't get in. When I approached a member of staff I was informed that my membership had been suspended. I was shocked to hear that because I had no knowledge of it... See more
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Location
Switch location30 Holly St, E8 3XW Hackney, GB
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My first gym session with a personal trainer was wonderful. Very caring and supportive indeed. Very friendly atmosphere in a busy gym. I am 71 tomorrow and wanted to start the gym before my birthday... See more
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There was no communication or notification to let us konw that the gymnastics class was cancelled, it's always cancelled anyway! My son was in tears! when the receptionist told us at the door step.... See more
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Friendly and helpful staff. Enjoyable yoga classes.
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
30 Holly St, E8 3XW, Hackney, United Kingdom
4.4
Excellent
13 reviews
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Reply from Better - Queensbridge Sports and Community Centre
Hi Miss Maple,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying the facilities at Queensbridge Sports and Community Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Membership suspended without my knowledge.
I went to my local gym and couldn't get in. When I approached a member of staff I was informed that my membership had been suspended.
I was shocked to hear that because I had no knowledge of it. Apparently I was told I received an email. I looked through all my inboxes, junk mail and other inbox there was no sign of any email.
A member of the staff at my local gym took my phone and diligently searched through all my folders and eventually found it in a second junk folder which I didn't know existed.
So I went back home and I had to phone customer services and get it all sorted out, and as a result the customer service operative called Aaron was extremely helpful and patient and helped me through the steps to get it all resolved. As a result it was resolved that same evening and I was able to go back to the gym and do some exercise which is what I needed so thank you so much
April 23, 2026
Unprompted review
Reply from Better - Queensbridge Sports and Community Centre
Hi Susan,
Thank you for your feedback!
We’re sorry for the confusion around your membership and the inconvenience caused.
We’re pleased our team on site, and Aaron in customer services were able to help resolve things quickly so you could get back to the gym the same day.
We appreciate your understanding and hope you enjoy your future visits.
Warm regards,
Azaria
I was greeted with a friendly and…
I was greeted with a friendly and humane approach. I was treated like a friend. I look forward to meeting you again.
January 28, 2026
Reply from Better - Queensbridge Sports and Community Centre
Thank you very much for sharing your experience with us, Nevzet,
We are very happy to hear our staff have such a positive impact on your visits to Queensbridge Sports and Community Centre
Kind Regards
Reply from Better - Queensbridge Sports and Community Centre
Hello Patrick,
Thank you very much for your kind words.
We are delighted to know, that you are enjoying the facilities at Queensbridge leisure Centre.
Kind regards
My 1st gym session in 20 years.
My first gym session with a personal trainer was wonderful.
Very caring and supportive indeed.
Very friendly atmosphere in a busy gym. I am 71 tomorrow and wanted to start the gym before my birthday.
November 19, 2025
Reply from Better - Queensbridge Sports and Community Centre
Hi Roswitha,
Thank you so much for your lovely review!
We're thrilled to hear that your first session with your personal trainer was such a positive experience.
It's wonderful to know that they were supportive and caring.
We're also happy that the gym at the Queensbridge Sports and Community Centre has a very friendly atmosphere.
Warm Regards,
Kaisha
Staff are friendly and welcoming…
Staff are friendly and welcoming environment.
Facilities are clean.
July 8, 2025
Reply from Better - Queensbridge Sports and Community Centre
Good Evening Joanne,
I hope this message finds you well!
Thank you very much for your generous and kind words regarding your recent visit to the Queensbridge Sports & Community Centre. We are thrilled to hear that you had a positive experience and found our staff to be friendly. Our team takes great pride in providing excellent customer service, and it’s wonderful to know that their efforts made a difference in your visit.
We are also glad that you noticed the cleanliness of our facilities. Maintaining a clean and welcoming environment is a top priority for us, and your feedback reassures us that we are on the right track.
We truly appreciate your support and look forward to welcoming you back to the centre soon. If there’s anything specific you’d like to see or experience during your next visit, please don’t hesitate to let us know!
Warm regards,
Charmaine
Very pleased I took a membership with…
Very pleased I took a membership with Better. My local Better gym is close by and plenty of room to extend ones wings. 5/5
February 28, 2025
Reply from Better - Queensbridge Sports and Community Centre
Hi 4210025a
Thank you so much for your review!
We're thrilled to hear that you're enjoying your membership with Better and that our gym's location and space are working well for you.
We appreciate your feedback regarding the extension and will pass this on to the centre staff!
Kind Regards
Amir
Excellent basketball sessions for children
Coach T made our little one feel very comfortable and confident- he’s an excellent coach and we look forward to continuing our basketball sessions with him!
August 12, 2024
Reply from Better - Queensbridge Sports and Community Centre
Good afternoon Helen,
Thank you for taking the time to provide your feedback.
We are pleased to learn of your positive experience with the coach at the Queensbridge Community Centre. It is gratifying to hear that the coach has effectively imparted new skills to you while creating a comfortable environment during your sessions. We trust that your basketball sessions with coach T will continue to be enjoyable.
Sincerely,
Charmaine
Not enough equipment and short opening…
Not enough equipment and short opening hours on weekends
July 28, 2024
Reply from Better - Queensbridge Sports and Community Centre
Hi Mohamed,
Thank you for your review.
I have checked and your membership gives you access across all of our Hackney centres.
If you do not find the equipment you would like or would like to use another centre with longer opening hours you can use alternative centres with your membership.
Warm Regards
Hazal
Too many unnecessary cardio machines
Too many unnecessary cardio machines, but not enough machines for other activities like more squat racks, row machine and etc.. The showers are not cleaned often too so please clean them! Thank you very much!
June 16, 2024
Reply from Better - Queensbridge Sports and Community Centre
Good Afternoon Hanad,
We acknowledge the receipt of your feedback and would like to express our gratitude for taking the time to share your thoughts.
We regret to learn that the gym does not meet your needs in terms of equipment, and we are equally concerned about the issues you have encountered in the shower area. Your feedback is invaluable to us, and we will ensure that your concerns are directed to the centre manager for thorough investigation and resolution.
We trust that this response addresses your concerns.
Kind regards,
Charmaine
There was no communication or…
There was no communication or notification to let us konw that the gymnastics class was cancelled, it's always cancelled anyway!
My son was in tears! when the receptionist told us at the door step.
It would have been better if I was notified through an eamil or text message before we had to walk to the leisure centre.
November 25, 2023
Reply from Better - Queensbridge Sports and Community Centre
Good Afternoon Tekie,
Thank you for your review.
I am very sorry to hear that your child's Gymnastics lesson was cancelled and you were not notified before you attended the centre. Our staff are required to notify customers as soon as they are aware that the lessons will not go ahead so they do not have a wasted journey and disappoint the children concerned. I will now forward your comments for the immediate attention of the centre manager so they can try to ensure you are contacted for future lessons so this issue does not happen again in the future.
Once again, please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Reply from Better - Queensbridge Sports and Community Centre
Good Afternoon Ollie,
Thank you for your review.
We are delighted to hear that you found it easy to sign up online so you were able to use the facilities the following day. We hope you are now able to enjoy your membership and the great activities they have available at the Queensbridge Community centre.
Kind regards,
Charmaine
Very polite and nice and clean
August 13, 2023
Reply from Better - Queensbridge Sports and Community Centre
Hi Darren,
Thank you for your review.
We are happy to hear you are enjoying Queensbridge Sports and Community Centre.
Warm Regards
Hazal
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