Really happy with the progress my child has made during their swimming lessons on a Thursday. Brandon is an excellent teacher where my child actually enjoys going to the lessons. Everything seems w... See more
Company replied
Location
Switch locationRichfield Avenue, RG1 8EQ Reading, GB
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Hello. I had booked 24th aug as my first adult swim class and i was unable to make it . I called the centre in the morning and was given a mail to request replacement class which i have and no respons... See more
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Resources were better than expected. Lots of plus signs eg. Cleanliness , receptionist very helpful, changing facilities very good, swimming pool warm, gym equipment certainly above average. Two area... See more
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I've recently joined Rivermead Leisure Centre and I am loving it. Ample car park, lots of classes easy to book, plenty of staff helping members, pool to get back into swimming. All at reasonable price... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Richfield Avenue, RG1 8EQ, Reading, United Kingdom
3.9
Great
119 reviews
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Brilliant
Easy booking, really helpful and welcoming staff at sports centre. Great facilities. Brilliant !
September 23, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi Penny
Thank you for your review.
We are delighted to hear that you are having an excellent experience with us. The staff at the center are welcoming and helpful, and we hope you continue to enjoy attending different bookings and classes.
Thank you for choosing Better.
Kind Regards
Amir
I’m a new member and think the Rivermead location is very good.
I’m a new member and think the facilities at Rivermead Reading are very good.
The only issue I had was relating to booking in, for some reason two of my bookings showed non attendance whilst I booked in on both occasions.
I reported this to local staff but they didn’t have any idea either.
So I’ll keep a watch on future bookings.
That said I had an enjoyable experience.
September 16, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi Mr C,
Thanks for your review.
We are pleased to hear that you are enjoying Rivermead and would advise to always make sure you scan in with a member of the team or via the QR codes so your attendance is registered correctly.
Warm Regards
Hazal
Reply from Better - Rivermead Leisure Complex and Gym
Good morning,
We appreciate your feedback.
We are pleased to learn that you found our Better App user-friendly, allowing you to conveniently make online bookings at the Rivermead Leisure Centre.
Thank you for being a part of our community.
Kind regards,
Charmaine
I am very happy with Rivermade leasure…
I am very happy with Rivermade leasure centre
September 7, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Good Afternoon Sanja,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Rivermead Leisure Centre. We hope you continue to enjoy your membership at this centre and the great activities they have available.
Kind regards,
Charmaine
Gym experience
The gym equipment is new & there was someone on site to explain what each machine does.
September 9, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi Mark,
Thanks for your review.
We are so pleased that the staff at Rivermead have been so supportive.
Warm Regards
Hazal
Reply from Better - Rivermead Leisure Complex and Gym
Hi Sharon,
Thank you for your review.
We are so pleased to hear that you are enjoying the Healthwise programme!
Warm Regards
Hazal
Helpful Customer service team!
Hello Support team, its very good to accommodate the request to refund despite cancelling the swimming classes for my children at Rivermead Leisure Reading and at the last minute. Excellent choice to book my son membership at this Leisure complex. thank you!!
August 20, 2024
Unprompted review
Reply from Better - Rivermead Leisure Complex and Gym
Hi Khalid,
Thanks for your review.
We are so pleased to hear that our customer service team were able to assist you.
Warm Regards
Hazal
Welcoming staff, clean facilities
Staff were very welcoming and explained what I needed to do clearly. The facilities were clean and functioned appropriately. When I asked a more complicated question that staff didn’t know the answer to, they promptly found a manager who did and was able to answer my question fully.
August 12, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Dear Colin,
We would like to express our sincere gratitude for taking the time to provide us with your insightful review.
We are sincerely pleased to learn that the staff at the Rivemead Leisure Centre consistently demonstrated exceptional friendliness and hospitality during your visits. Moreover, we are glad to hear that your inquiries have been addressed comprehensively, providing you with the accurate information you seek. We trust that your membership experience at the Rivermead Leisure Centre will continue to be enjoyable.
Thank you once again for your valuable feedback.
Sincerely,
Charmaine
Everything efficient and clean
Everything efficient and clean. The over 66 membership is really good value.
August 14, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi Susan,
Thank you for your review.
We are so pleased to hear you are enjoying Rivermead and that you find the membership to be such good value.
Warm Regards
Hazal
Everyone is very helpful but
Everyone is very helpful but, showers and changing room were not very clean .
August 8, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi Customer
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Rivermead Leisure Complex and Gym and thank you for the feedback regarding the showers and changing rooms, we have relayed your feedback to the General Manager to look into.
We hope this will improve your visits to our centre.
Kind Regards
Amir
It was very good a welcoming…
It was very good a welcoming experience. The staff and the coaches were very friendly and helpful
July 27, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi Olayinka,
Thank you for your review.
We are so happy you are enjoying Rivermead!
Warm Regards
Hazal
Enjoying being a member
Excellent welcome and assistance at the main kiosk on arrival
Excellent ( sad to mention clean) facilities all in excellent order
Thoroughly enjoying being a member
( my mention of clean only refers to other reviews I see, it should be taken as clean without having to mention it)
July 11, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi Jim,
Thank you for your review.
We are glad to hear that you are enjoying your time at Rivermead Leisure Complex and Gym.
We have confidence your future interactions will continue to be positive!
Have a great weekend.
Kind regards,
Haven
Extremely rude Staff
New pool and extremely rude lifeguards, i guess the old ways are hard to let go.
They charge you a lot of money for nothing and then they treat you like garbage, The Manager doesn't care, complaining to the manager is like talking to a wall.
Really sad these people don't have any training in customer service.
July 20, 2024
Unprompted review
Reply from Better - Rivermead Leisure Complex and Gym
Hi Rui,
Thank you for your review.
We are disappointed to hear of your experience at Rivermead.
We have sent you a find reviewer so we can gather some more information and hopefully we can improve on the service you have received so far.
Warm Regards
Hazal
UPDATE:
Hi Rui,
Thank you for providing your information.
We have now sent you an email so we can investigate your complaint.
Please respond back to the email so we can assist you further.
Warm Regards
Hazal
Reply from Better - Rivermead Leisure Complex and Gym
Hi Rajat,
Thank you for your feedback. We are delighted that you are enjoying our facilities. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service.
GLL first-class facilities and services to Reading
Really helpful, knowledgeable and professional staff. Having not been to a gym or fitness class for many years, I felt nervous but really had no need to worry once I'd met the Centre staff, the Duty Manger with whom I had my induction, and the fitness instructors whose classes I've so far attended. All have been patient & so, so helpful and informative. I love the flagship modern new-build leisure centre at Rivermead-25m 8-lane competition pool with diving provision -GLL as a charitable Social Enterprise really works hard to reach those in most need and works towards reducing health inequalities.
July 6, 2024
Unprompted review
Reply from Better - Rivermead Leisure Complex and Gym
Hi Edward,
Thank you for your review.
We are delighted to hear you are enjoying the facilities at Rivermead and that the staff have been so helpful and we have passed this on to the centre.
We are also happy to hear that you recognise our core values and all the hard work we do to support the communities we serve.
We hope you continue to enjoy the facilities and your membership!
Warm Regards
Hazal
Excellent facilities
Excellent facilities. Pool fabulous, always at a pleasant temperature. Changing rooms good, just a few with a dirty floor. Staff always very helpful.
July 1, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi
Thank you for your review.
We're delighted to hear that you're enjoying the facilities and pool at our Rivermead Leisure Centre, and that you've had the chance to meet our staff.
Your feedback about the dirty floor has been communicated to the centre staff for their attention and we apologise this was not looked into, we hope this will enhance your experience.
Kind Regards
Amir
Really good facilities
Really good pool and gym. Great app with easy booking. Even the coffee shop is nice.
July 3, 2024
Reply from Better - Rivermead Leisure Complex and Gym
Hi Mark
We are very pleased you have been able to use the App and book gym and swim sessions and enjoy a coffee at our Rivermead Leisure Complex and gym.
Thank you for leaving a review about your experience with Better, we hope this continues.
Kind Regards
Amir
Brought my kids to the soft play and…
Brought my kids to the soft play and what an amazing time we had. Stsff were all friendly and helpful.
April 26, 2024
Unprompted review
Reply from Better - Rivermead Leisure Complex and Gym
Hi Charlotte
Thank you for taking the time to let us know about your experience at our Rivermead Leisure Complex.
It's wonderful to hear that you and your children had a fantastic time and got the chance to meet our friendly staff.
We hope to see you again soon!
Kind Regards
Amir
Reply from Better - Rivermead Leisure Complex and Gym
Good Evening Wendy,
Thank you for your review.
We are very happy to hear that you are enjoying the pool at the Rivermead Leisure Centre. We pride ourselves on our well maintained facilities so we are delighted to hear that this is the service you have received so far. We are also happy to hear that you find the booking system easy to navigate to make bookings online.
We hope you continue to enjoy the Rivermead Leisure centre and the great activities they have available.
Kind regards,
Charmaine
Membership
A problem with my membership renewal was quickly resolved by Gavin.
February 9, 2024
Unprompted review
Reply from Better - Rivermead Leisure Complex and Gym
Hi Bernard,
Thank you for your review.
We are delighted to hear that Gavin was able to assist you!
Warm Regards
Hazal
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