Better - Score Leisure Centre Reviews 

15
TrustScore 4.5 out of 5

4.3

2 Coronation Square, E10 5UN London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The new score centre is a beautiful facility, clean, modern and spacious. The staff are absolutely amazing, helpful, polite and very friendly. They all genuinely seem to love working there. I run a fu... See more

Company replied

Rated 5 out of 5 stars

This is an unbelievable facility in leyton. There are 5 brand new full size sports courts that can cater for a wide range of dofferent activities. Really friendly staff that are helpful and suportive... See more

Company replied

Rated 5 out of 5 stars

Did a tour of the centre. Great facilities very friendly staff. Linda was very friendly and knowledgeable. Facilities were clean. Prices reasonable for classes and social activities like Badminton and... See more

Company replied

Rated 2 out of 5 stars

My first visit I was pleased with, lovely venue, but on my second visit we turned up to be told our booking had been cancelled. Was told I had been emailed (2 hours prior to our start time), however... See more

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • 2 Coronation Square, E10 5UN, London, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(15)

5,210 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Did a tour of the centre

Did a tour of the centre. Great facilities very friendly staff. Linda was very friendly and knowledgeable. Facilities were clean. Prices reasonable for classes and social activities like Badminton and pickle ball which looking forward to ..

February 24, 2026
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Lesley,

Thank you for your incredible review!

We're thrilled to hear that our staff were very friendly and knowledgeable, especially Linda, during your visit to our Score Leisure Centre.

It's great to know that you appreciate the facilities at the centre and find them great.

We're also so happy that you value our social activities as well.

We can't wait to see you again soon!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Best customer service and care

Best customer service and care. Linda Always goes above and beyond to accommodate and is always helpful. The changing rooms are always clean and the courts are always ready for the activity we need.

February 23, 2026
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Hamza,

Thank you for your incredible review!

We're thrilled that the customer care and service have been incredible during your visits to our Score Leisure Centre.

It's amazing that Linda always goes above and beyond to accommodate you and is super helpful.

We'll be sure to pass on your kind words to her.

We're also super happy to hear that you appreciate the cleanliness of our changing rooms and the behind-the-scenes work from our team to set up the sports hall before your arrival.

Thank you again for your feedback!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Amazing facility

The new score centre is a beautiful facility, clean, modern and spacious. The staff are absolutely amazing, helpful, polite and very friendly. They all genuinely seem to love working there. I run a futsal session every Tuesday for 7-14 year olds, the kids absolutely love the session, we regularly have to over 40 kids participating. This is greatly helped by the fact it’s such a great venue. I would highly recommend this facility for any sports team or groups looking for a new training facility.

February 24, 2026
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Good Afternoon,

Thank you for your fantastic review!

We’re delighted to hear that you’re enjoying our new Score Centre facilities.

We're thrilled you appreciate the cleanliness and that our modern facilities are supporting your Tuesday futsal sessions so successfully. 

It’s amazing to hear so many young people are participating each week.

Thank you so much for your recommendation and your support!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Great facility

This is an unbelievable facility in leyton. There are 5 brand new full size sports courts that can cater for a wide range of dofferent activities. Really friendly staff that are helpful and suportive. Great for individual or group bookings.

February 24, 2026
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hiya,

Thank you so much for your amazing review!

We’re thrilled to hear you think so highly of our Score Leisure Centre and that you’re enjoying the five full-size sports courts. 

It’s great to know the space is working well for a variety of activities, whether that’s individual use or group bookings.

We can't wait to welcome you back soon!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Linda is amazing

Linda is amazing

February 23, 2026
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Joe,

Thank you for your incredible review!

We're thrilled to hear that Linda was amazing during your recent visit to our Score Leisure Centre.

We can't wait to welcome you back!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Great gym

The staff are extremely friendly and helpful, always willing to listen to requests and try to do their best to provide the best possible experience. This has led to and continuing to lead to the gym upgrading its equipment and size.

February 24, 2026
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Jamie,

Thank you for your wonderful review!

We're delighted to hear that our team have been so friendly, helpful, and willing to listen during your visits to our Score Leisure Centre.

We’re also pleased you’ve noticed the upgrades to our equipment and facilities. 

Our customers' feedback lets us know where we need to improve, and we're always welcoming this from you.

We truly appreciate your support and look forward to seeing you again!

Warm Regards,

Kaisha

Rated 5 out of 5 stars

Brilliant service

Brilliant service, staff are respectful and always willing to go the extra mile!

February 24, 2026
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Waisa

Thank you for your review. 

We are delighted to see that you are enjoying the facilities at Score Leisure Centre, and it is great to know that the staff have created a friendly atmosphere and have been available to assist with your enquiries!

We hope you continue to enjoy your experience with us.

Kind Regards

Amir

Rated 5 out of 5 stars

Amazing staff

Amazing staff, clean venue, very welcoming and Linda is the main man!

February 24, 2026
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Umaad

Thank you for your review. 

We are very pleased to see that you are enjoying the facilities at Score Leisure Centre and that the staff are creating an amazing atmosphere and looking after the facilities!

We also appreciate Linda's shout-out, and we will be sure to pass this on!

Kind Regards

Amir

Rated 5 out of 5 stars

Great classes

Great classes! Great coaches!!

November 24, 2025
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Melodie,

Thank you for your amazing feedback!

We're happy to hear how great the classes have been at the Score Leisure have been, and how positive the coaches have been.

Thank you again for your kind words!

Warm Regards,

Kaisha

Rated 2 out of 5 stars

Arrived but booking had been cancelled

My first visit I was pleased with, lovely venue, but on my second visit we turned up to be told our booking had been cancelled.
Was told I had been emailed (2 hours prior to our start time), however I received no such email and the person at reception had no means of refunding me. I did get a credit on my account, but this assumes that I want to go back 🙄.

November 12, 2025
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hello Jelly Bean,

Thank you for sharing your feedback. We’re very sorry to hear about your experience at Score Leisure Centre and the inconvenience caused by the cancelled booking.

We understand how frustrating it must have been to arrive and find your session unavailable, especially without receiving the email notification. This is not the level of service we aim to provide.

Your feedback is invaluable, and we’re working to improve our communication and booking processes to prevent similar issues in the future.

Kind Regards

Rated 2 out of 5 stars

No parking available

I booked a badminton session with my colleague and as we both went their was no parking available.
Went on to the web page to look for a contact number, they had an outdated phone number which would disconnect straight away. So we missed our booking and had no means of informing the centre.

October 9, 2025
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Asha 

Thank you for your email. 

We are sorry to see that you missed your booking with us. 

As we are unable to control the parking outside the centre, please allow yourself enough time for travel to avoid this in the future. 

Kind Regards

Amir

Rated 5 out of 5 stars

Linda duty manager at leyton score is…

Linda duty manager at leyton score is amazing!!! Excellent customer service and welcoming 10/10

July 16, 2025
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Good Evening Kaz,

Thank you so much for your wonderful feedback! 

We're thrilled to hear that Linda, our Duty Manager at Leyton, provided you with such excellent service. She's a valued member of our team, and your kind words mean a lot. We'll be sure to pass along your praise to her. We hope to welcome you back again soon — 10/10 experiences are what we strive for!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Great staff

We came here today for a netball tournament - staff were super helpful, friendly and despite hundreds of girls going through one set of toilets, they were always spotless and with loo roll. Was really impressed :) thank you!

June 1, 2025
Unprompted review
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Laura,

Thank you so much for your kind words! 

We're thrilled to hear that you had a great experience during the netball tournament at the Score Leisure Centre Our team works hard to ensure everything runs smoothly, and it's wonderful to know their efforts made a positive impact. We'll be sure to pass on your feedback to our staff—they’ll really appreciate it. Hope to welcome you back again soon! 😊

Kind regards,

Charmaine

Rated 5 out of 5 stars

The score leisure centre is a fantastic…

The score leisure centre is a fantastic new facility . The building is beautifully designed , the classes ( so far yoga , body conditioning and Pilates have all been excellent. We are lucky to have such great teachers fatoumata Mike , Tawa and all excellent
What really makes the centre is the warmth and friendliness and good humour of Linda the manager . She really makes you feel that you belong and that the centre could really be a place to build a community . The centre is brand new and kept beautifully clean. I just wish there were more classes at worker friendly times ( ie 7pm or 7.30 pm onwards to allow those of us that work time to travel back from jobs to the centre . I am sure classes would be full if that was the case

May 13, 2025
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Penelope,

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been enjoying the facilities and classes at The Score Leisure Centre. Our team, including Fatoumata, Mike, and Tawa, will be so happy to hear your kind words about their teaching.

We’re especially glad that Linda’s warmth and dedication to building a welcoming community have made such a positive impact on your experience. Creating that sense of belonging is exactly what we aim for, so it’s fantastic to know that it resonates with you!

We also appreciate your feedback on class times and will definitely take it into consideration as we continue to refine our schedule. We’re always looking for ways to improve and serve our members better.

Thanks again for your support, and we look forward to seeing you at the centre again soon!

Kind regards,

Charmaine

Rated 4 out of 5 stars
Better - Score Leisure Centre logo

Reply from Better - Score Leisure Centre

Hi Tahmoor,

Thank you for your feedback! 

We appreciate you taking the time to share your thoughts. We're always looking for ways to improve, and your comment about the equipment has been noted. If you have specific suggestions or areas you think could be upgraded, we'd love to hear more!

Kind regards,

Charmaine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look