To renew my membership after I tried to suspend it (only for 2 months!) due to surgery was impossible on the App. The receptionist at my local centre struggled to reinstate me and put me through on a... See more
Company replied
Location
Switch location100 Shankill Road, BT13 2BD Belfast, GB
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The instructor (Emma) taking the class was very good with my daughter, and had a lot of patience. My daughter really loved it and is excited for the next lesson. This was my daughter's 1st lesson an... See more
Company replied
I booked my child in for swimming lessons at Shankil leisure centre with Emma. My son had a bad experience with an instructor from a different leisure centre and was nervous of the water and also adam... See more
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The staff are brilliant, especially Michelle. Such a help and more than happy to do so. A lovely smile and a positive attitude. She’s a star as they all are. I’ve lost my phone, my Better card, my spo... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
100 Shankill Road, BT13 2BD, Belfast, United Kingdom
4.2
Great
20 reviews
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Reply from Better - Shankill Leisure Centre
Hi Carla
Thank you for your review.
We are very pleased to see that the staff at Shankhill Leisure Centre have been able to assist with your enquiries, and please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
Excellent Service/Experience
Ive only recently signed up to Better Gym. So far so good, great pricing and friendly staff.
June 24, 2026
Reply from Better - Shankill Leisure Centre
Hi Joseph,
Thank you for your feedback and welcome to Better Gym. We’re really pleased to hear that you’ve had a positive start and that our pricing and friendly team have made a good impression.
We hope you continue to enjoy your experience with us and look forward to supporting you on your fitness journey.
Warm regards,
Hazal
Reinstating Membership
To renew my membership after I tried to suspend it (only for 2 months!) due to surgery was impossible on the App. The receptionist at my local centre struggled to reinstate me and put me through on a different category just to get me registered. She said I had to upload proof of pensioner age on the App but I told her my App won't let me do this. Also I said if I was a pensioner for the last 5 years I was hardly getting any younger! Note I have been a member for over 30 years.
May 7, 2026
Reply from Better - Shankill Leisure Centre
Good morning Richard,
Thank you for your review.
We are pleased to learn that you were able to renew your membership successfully.
Should you require a freeze on your membership for medical reasons, we can assist you with this process. This option is available through your online account, or alternatively, our Customer Services team is always available to provide assistance. If you need this service in the future, please do not hesitate to contact us at customerservices@gll.org
Regarding your renewal, we fully understand that seniors should only need to provide proof of age once. It appears that, as the team member set up a new membership, albeit equivalent to your previous one, eligibility proof was requested again. This explains why the eligibility verification was required.
We sincerely appreciate your continued support of Better and hope you continue to enjoy your membership.
Kind regards
Rachel
Reply from Better - Shankill Leisure Centre
Hi Samalie,
Thanks for your review.
We are so pleased to hear that you think the staff at Shankill Leisure Centre are amazing - we agree!
Warm Regards
Hazal
Friendly staff
March 4, 2026
Reply from Better - Shankill Leisure Centre
Hi
Thank you for your review.
We are very pleased to see that the staff at Shankhill Leisure Centre are creating a wonderful atmosphere, and if you have any further enquiries, please do not hesitate to ask!
Kind Regards
Amir
Needs major investment
Needs major major investment in all departments the building is falling apart, the gym is using equipment that was new 20years ago, I went over to templemore baths to try it and couldn't believe some of the equipment was digital, shankill needs to either be rebuilt or again some major investment, I think if it was done properly alot more people would use it and start going back
September 6, 2025
Reply from Better - Shankill Leisure Centre
Hi,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Shankill.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
Five star experience!
I booked my child in for swimming lessons at Shankil leisure centre with Emma. My son had a bad experience with an instructor from a different leisure centre and was nervous of the water and also adamant that he was not going to swimming lessons! While on a trip to the shankil swimmers we saw Emma with her class, interacting with all of the children, smiling having fun and we went home and booked his lessons. So far he has had two lessons and already he is more confident, comfortable and most importantly learning! Emma is fantastic, my son has looked forward all week to his next swimming lesson and this has been most definitely a 5 star experience! Thank you! This instructor I hope is a valued member of staff as she is kind, friendly, compassionate, patient and has encouraged my son to feel excited about swimming, I am so very grateful!
September 6, 2025
Reply from Better - Shankill Leisure Centre
Hello Rachel,
Thank you for your fantastic review!
We are so delighted to hear that our swimming Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Reply from Better - Shankill Leisure Centre
Hi Munsaka
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Shankhill Leisure Centre and that you have had the opportunity to meet the centre staff!
Thank you for choosing Better.
Kind Regards
Amir
Reply from Better - Shankill Leisure Centre
Hi Razieh,
Thank you for your kind words!
I'm really pleased to hear that I could assist you. If you have any further questions or need additional support with anything else, please don’t hesitate to reach out. I’m here to help whenever you need it!
Kind regards,
Charmaine
My wee boy has asd and has never been…
My wee boy has asd and has never been in the pool and his swimming teacher is amazing and has went above and beyond with my son
April 28, 2025
Reply from Better - Shankill Leisure Centre
Hi Carrie,
Thank you so much for your lovely feedback.
We’re absolutely delighted to hear that your son is enjoying his time in the pool at the Shankhill Leisure Centre, especially as it's his first experience. It means the world to us that his swimming teacher has made such a positive impact. We'll be sure to pass on your kind words—they’ll be so appreciated. We're proud to support every child's journey and are thrilled to be part of his progress. 💙
Kind regards,
Charmaine
1st week of a sen group lesson which my…
1st week of a sen group lesson which my husband described as one particular child having most of the swimming instructors attention. 2nd week the lesson was cancelled with no replacement.
March 18, 2025
Reply from Better - Shankill Leisure Centre
Hi Sean,
Thank you for sharing your feedback.
We truly appreciate your thoughts. We're sorry to hear that your experience with the group lessons hasn't been as expected. Our goal is to ensure that all students receive equal attention, and we understand how important it is for everyone to feel engaged. We also apologise for the cancellation of the second lesson and any inconvenience that may have caused. We will look into these concerns to improve the experience moving forward. If you'd like to discuss this further or have any suggestions, please feel free to reach out to us. Your feedback helps us grow!
Kind regards,
Charmaine
Reply from Better - Shankill Leisure Centre
Hi Mr Cowan,
Thank you for your feedback! We appreciate you taking the time to share your thoughts with us. We understand that the Shankill Centre may require some improvements, and we’re committed to providing the best experience for everyone who visits. We are continuously working on enhancing our facilities, and your input is valuable in helping us identify areas that need attention.
If you have specific suggestions or concerns regarding the centre, please feel free to share them with us. We take all feedback seriously, as it helps us prioritise the right updates to make the Shankill Centre a better place for the community.
Thanks again for your constructive feedback – it truly helps us grow and improve!
Kind regards,
Charmaine
Reply from Better - Shankill Leisure Centre
Good Morning Angnes,
Thank you for taking the time to share your feedback with us.
We are thrilled to learn that your experiences at the Shankhill Leisure Centre have been consistently positive. It’s wonderful to hear that our staff members have been not only helpful but also friendly during your visits. We strive to create a welcoming environment, and it’s rewarding to know that our team is succeeding in making you feel comfortable and supported each time you attend the centre. Your kind words will certainly be shared with our staff to encourage them to continue providing excellent service.
Best regards,
Charmaine
Great people, good venue.
The staff at the Shankill Leisure Centre are so friendly, helpful and kind.
The gym is a bit dated but has all I need.
The pool with the waves I great fun for my kids.
September 26, 2024
Unprompted review
Reply from Better - Shankill Leisure Centre
Hi Steve
It's great to see the staff at our Shankill Leisure Centre I've been able to create a friendly and helpful environment and the gym has all that you need.
We hope your kids continue to enjoy their visits to the swimming pool and thank you for choosing Better.
Kind Regards
Amir
That you can go to gym and swimming…
That you can go to gym and swimming pool even when it is raining
July 26, 2024
Reply from Better - Shankill Leisure Centre
Hi David
Thank you for your review.
Its wonderful to see you are using both the Gym and Swimming Pool at our Shankhill Leisure Centre.
We hope you continue to enjoy your time at our centre and thank you for choosing Better!
Kind Regards
Amir
The staff are brilliant
The staff are brilliant, especially Michelle. Such a help and more than happy to do so. A lovely smile and a positive attitude. She’s a star as they all are. I’ve lost my phone, my Better card, my sports top on different occasions & they are all just so happy to help. What a welcome when you enter the centre!!!!!
July 29, 2024
Unprompted review
Reply from Better - Shankill Leisure Centre
Good Morning Kate,
I appreciate your review and the time you took to share your experience with us.
We are truly thrilled to learn about the exceptional service you received from the staff at the Shankhill Leisure Centre. It brings us great joy to hear that the team, especially Michelle, has consistently provided friendly and helpful assistance and that their positive attitude and welcoming smiles have left a lasting impression on you.
Furthermore, we are pleased to know that the staff went above and beyond to support you when you lost your personal belongings at the centre. Their attentive and caring approach showcases their dedication to ensuring the well-being and satisfaction of our patrons.
Kind regards,
Charmaine
Amazing staff and equipment all very helpful and enjoyable experience all round for all ages
Been going just over a year now and enjoy everything about it from gym to swim great to get the kids involved also
March 27, 2024
Reply from Better - Shankill Leisure Centre
Good Evening
Thank you very much for leaving our centre a review.
We are very pleased to see you are enjoying everything about it!
Your feedback has been passed on to the centre and we hope you continue to enjoy your time with Better.
Kind Regards
Amir
Swimming lessons
The instructor (Emma) taking the class was very good with my daughter, and had a lot of patience. My daughter really loved it and is excited for the next lesson.
This was my daughter's 1st lesson and we didn't know how it worked or where to go so it would've been good if someone explained the process at the first lesson. Though I understand it's probably hard to keep track of who's new and who's not.
The changing facilities are very run down and could do with an update (they haven't changed since I was a child).
September 22, 2023
Reply from Better - Shankill Leisure Centre
Good Morning Victoria,
Thank you for your review.
I am very happy to hear that your daughter is enjoying her swimming lessons at the Shankhill leisure centre and her instructor Emma is patient and professional during her lessons. We hope your daughter continues to enjoy her lessons at this centre. In regards to the facilities I will pass on your feedback for the attention of the management team so they can look into this on your behalf. We appreciate the time you took to provide the above feedback.
Kind regards,
Charmaine
Outstanding service and price's great…
Outstanding service and price's great very clean and staff brilliant very helpful
July 27, 2023
Reply from Better - Shankill Leisure Centre
Good Afternoon Mr Madden,
Thank you for your review.
We are happy to hear that you are enjoying the Shankhill Leisure Centre and the staff there are providing a fantastic service. We pride ourselves on our excellent customer service, so we are delighted to hear that this is the service you have received so far.
We hope you continue to enjoy this facility and great activities they have on offer. I will pass on you lovely feedback for their attention of the centre.
Kind regards,
Charmaine
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