Better - Sleaford Leisure Centre Reviews 

43
TrustScore 4.5 out of 5

4.3

Boston Road, NG34 7HH Sleaford, GB


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Rated 2 out of 5 stars

Staff at the leisure centre are very helpful. However, a month's membership is almost £40 for access to a small, poorly equipped gym. This is over double what you might pay at The Gym or Puregym. Yo... See more

Company replied

Rated 5 out of 5 stars

The instructors were all very welcoming and friendly to my son. He went into the lesson being abit sad and apprehensive about going in the pool on his own, but came out the pool laughing and very exc... See more

Company replied

Rated 4 out of 5 stars

I have recently became a member of Sleaford. The conditions of the facilities are clean and spacious. Trying to book onto the aqua classes is quite challenging. The system goes live at 22:00 ever... See more

Company replied

Rated 5 out of 5 stars

Gym equipment is always clean, as are the changing rooms and pool. Staff are friendly and the booking system means the pool is never too busy.

Company replied


Company details

  1. Leisure Centre
  2. Fitness Center
  3. Gym
  4. Indoor Swimming Pool
  5. Library
  6. Outdoor Swimming Pool

Written by the company

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Contact info

  • Boston Road, NG34 7HH, Sleaford, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

43 reviews

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4.3

All reviews

(43)

5,177 reviews in the last 12 months

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Rated 5 out of 5 stars

Five stars

Member of staff at the reception desk was very kind, patient and helpful.

April 2, 2025
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Diane

Thank you for your review. 

We are very pleased to see the concierge at the Sleaford Leisure Centre has been able to help and assist with your queries. 

If you have any further questions, please do not hesitate to ask. 

Kind Regards

Amir

Rated 5 out of 5 stars

Very easy app

Very easy app to use booking classes and swimming plus going on the wait list.

March 26, 2025
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Paulette 

Thank you for your review. 

It is great to see you are finding it easy to use the App and make bookings with us and we hope you are enjoying all the fitness classes!

Kind Regards

Amir

Rated 5 out of 5 stars

Good facilities

Good facilities, clean, welcoming atmosphere and friendly, helpful staff

March 26, 2025
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hello Susan,

We truly appreciate your fantastic feedback! 

It’s wonderful to learn that you found the facilities, cleanliness, and welcoming atmosphere to your liking at the Sleford Leisure Centre. Our goal is to provide a comfortable environment for our guests, and it’s rewarding to know we achieved that for you. We’re also pleased to hear that you had a good experience with our staff – they value your kind words and are always eager to assist. 

We can’t wait to welcome you back soon!

Kind regards,

Charmaine

Rated 5 out of 5 stars

Fab exercises and age appropriate

Fab exercises and age appropriate. Friendly staff and very sociable groups. Made me feel welcome from the beginning.

March 17, 2025
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Tracy,

Thank you so much for your lovely review.

We're thrilled to hear that you enjoyed the exercises and felt welcomed by our staff and groups. It's great to know that the sessions are age-appropriate and that you felt comfortable from the start. 

We look forward to seeing you again soon! 😊

Kind regards,

Charmaine

Rated 5 out of 5 stars

Great lesiure centre

My son has been coming to swimming lessons here for the past few years and absolutely loves it. He has progressed some much and the swim teachers are great. The centre is always clean and the staff friendly. Thank you.

January 7, 2025
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Ben,

Thanks for your review.

It is great to hear that your son is doing so well with his swimming lessons at Sleaford!

Warm Regards

Hazal

Rated 5 out of 5 stars

Really enjoyed my first legs/bums/tums…

Really enjoyed my first legs/bums/tums class.

November 12, 2024
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Good Morning Sally,

I hope this message finds you well.

Thank you so much for taking the time to share your thoughts in your recent review. We are absolutely delighted to hear that you are enjoying the Fitness Classes at the Sleaford Leisure Centre. It’s wonderful to know that our programs are meeting your expectations and contributing positively to your fitness journey.

If you have any specific classes or instructors that you particularly enjoy, we would love to hear more about them! Your feedback is invaluable as we strive to enhance our offerings and provide the best experience possible for all our members.

Looking forward to seeing you at the centre soon!

Best regards, 

Charmaine

Rated 4 out of 5 stars

Great teenage hours

Great teenage hours, very supportive staff

October 24, 2024
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi,

Thanks for your review.

We are so glad to hear you are enjoying the junior gym sessions at Sleaford!

Warm Regards

Hazal

Rated 5 out of 5 stars

Decent pool a little busy but clean !

It's a great little pool with a good booking system though you will need to book 5-6 days in advance. Staff friendly , the centre is clean and well cared for. Criticism? Flippin eck it's warm so you continue to sweat after your shower.

September 11, 2024
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Good afternoon Simon,

Thank you for your thoughtful review.

We are thrilled to learn that you are thoroughly enjoying your membership at the Sleaford Leisure Centre. It's fantastic to hear that you find the swimming sessions at the centre so enjoyable, and we're especially pleased that the staff have consistently been friendly and helpful during your visits. It's a point of pride for us to know that you find the facilities clean and well-maintained. We hope you continue to enjoy the Sleaford Leisure Centre and the great activities they have available.

Kind regards,

Charmaine

Rated 4 out of 5 stars

It was the first time I have been to…

It’s was the first time I have been to the Swimming Pool for a few years and I found the staff very friendly and helpful. I enjoyed getting back into swimming and will be looking to go about 3-4 times a week.

September 10, 2024
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Debbie,

Thank you for your review.

We are so pleased that you have chosen Better to support you on your return to swimming - keep up the good work!

Warm Regards

Hazal

Rated 4 out of 5 stars

I have recently became a member of…

I have recently became a member of Sleaford. The conditions of the facilities are clean and spacious.
Trying to book onto the aqua classes is quite challenging. The system goes live at 22:00 every night and within 1 minute all 40 spaces are booked. However, they do offer a waiting list, which you do need to check if there are any cancellation and these do get snapped up very quickly.
The communication is very good via emails.
Overall the instructors are very good and I find (when I am able to book) 40 minutes is a good length of exercise time.

August 7, 2024
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Tina,

Thank you for your review.

We are so happy to hear you are enjoying Sleaford Leisure Centre.

Warm Regards

Hazal

Rated 5 out of 5 stars

I was unable to load a document and…

I was unable to load a document and this was enabled by a member of staff
It was also confirm that everything was up and running correctly as a full member.

July 1, 2024
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Jo,

Thanks for your review.

We are so pleased to hear that your issues were resolved and you are enjoying your membership.

Warm Regards

Hazal

Rated 5 out of 5 stars

Daughter loved it

Daughter loved it she felt safe and smiled the whole time and afterwards.

June 3, 2024
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Sarah,

Thank you for your review.

We are so pleased to hear your daughter enjoyed her session and felt safe and was smiling afterwards! 

Tell her to keep up the great work and hopefully, she will be a top-class swimmer in the future - who knows, we could be cheering for her in a future Olympics!

Warm Regards

Hazal

Rated 5 out of 5 stars

A pool I will be returning to!

The staff are friendly, hard working to keep all customers happy and the centre clean and tidy. Even during busy sessions at the weekend the staff always are approachable and have a smile! The pools are warm and a great temperature to have a swim in

April 27, 2024
Unprompted review
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi 

Thank you for taking the time to leave a review. 

We're delighted that you're enjoying your time at our Sleaford Leisure Centre and have had the chance to speak with the Centre staff.

Your feedback has been passed on to the centre to view and we hope to see you soon!

Kind Regards

Amir

Rated 5 out of 5 stars

Couldn’t have been happier with my…

Couldn’t have been happier with my experience.

The staff were warm, welcoming and very accommodating for my disabled partner. An excellent centre that I will definitely be coming back to.

March 10, 2024
Unprompted review
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi Daniel,

Thank you for your review.

We are delighted to hear that you and your partner enjoyed Sleaford Leisure centre and hope to see you again soon!

Warm Regards

Hazal

Rated 5 out of 5 stars

Fantastic centre

Fantastic centre. Very helpful and friendly staff who made me feel welcome. Can’t wait to come back!

March 2, 2024
Unprompted review
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi James,

Thank you for your review.

We are delighted to hear that you enjoyed your visit to Sleaford Leisure centre and hope to welcome you back in the future!

Warm Regards

Hazal

Rated 4 out of 5 stars

Sleaford Leisure Centre.

Sleaford Leisure Centre.Generally clean & well maintained. Young staff are welcoming and helpful.

Showers not great. Very low pressure. Just dribbles out of the shower head,

Rubbish wifi (cloud).

January 16, 2024
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi,

Thank you for your review.

We are happy to hear that you are enjoying Sleaford Leisure Centre overall, but disappointed to hear that the showers and wifi are not as they should be.

When you are next in centre, please report this to the concierge team so they can investigate.

Additionally, you can email the centre directly and their email address is: SleafordLC@GLL.ORG

Warm Regards

Hazal

Rated 5 out of 5 stars

Thank you

The instructors were all very welcoming and friendly to my son. He went into the lesson being abit sad and apprehensive about going in the pool on his own, but came out the pool laughing and very excited. He took very well to his teacher Aaron which made him feel more at ease in himself and Aaron was very accommodating towards him .
He is very excited to attend his next lesson.

November 9, 2023
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Good Afternoon Jasper,

Thank you for your review.

We are very happy to hear that your son enjoyed his first swimming lesson at the Sleaford Leisure centre. We are also very happy to hear that Aaron was reassuring with your son which then enabled him to relax and enjoy his lesson. We hope that your son continues to enjoy his lessons and passes all his upcoming levels.

Kind regards,

Charmaine

Rated 5 out of 5 stars
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Good Afternoon Mrs Marshall,

Thank you for your review.

We are very happy to hear that the staff are friendly and welcoming at the Sleaford leisure centre. We welcome all ages and abilities to our centres so we are happy to hear that you feel welcome and included even if you decide not to wear Lycra. Thank you for taking the time to write the above review, we appreciate your feedback and we hope you continue to enjoy the Sleaford leisure centre.

Kind regards,

Charmaine

Rated 5 out of 5 stars

A positive and enjoyable pastime

Both my wife and I are on the wrong side of 70 and our experience to date of Better has been very positive with regard to the helpful friendly staff and the excellent facilities. In my case Gym and pool. In particular, my gym induction was thorough and very helpful. My wife is certainly benefiting from the various group classes she attends.

September 28, 2023
Better - Sleaford Leisure Centre logo

Reply from Better - Sleaford Leisure Centre

Hi John,

We are excited to hear that you and your wife are enjoying the facilities at Sleaford Leisure Centre - you are never to old or young to start and enjoy working out!

Warm Regards

Hazal

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