The people who carried out the induction and helped me through a small issue with my membership were both very helpful and friendly.
Company replied
Location
Switch locationArchery Rd, SE9 1HA Eltham, GB
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See what reviewers are saying
I just signed up as a member again for July, however, my membership card has not been updated on the app, hence, was denied entry. Mia, the staff was very helpful. She let me in for my workout firs... See more
Company replied
Lovely team members at our local centre. Our kids love the swimming lessons at Eltham. I cannot fault anything on this side. The changing rooms for swimming are in a really sorry state though - cold... See more
Company replied
After a lovely visit to the pool and gym, I noticed the changing rooms needed a bit of a clean, I informed the staff and they acted on this really quickly with a quick follow up call and an email outl... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Archery Rd, SE9 1HA, Eltham, United Kingdom
4.0
Great
54 reviews
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Great classes and great staff
July 30, 2025
Reply from Better - The Eltham Centre
Hi Jane,
I hope this message finds you well!
Thank you so much for your thoughtful and encouraging words! We truly appreciate your feedback and are delighted to hear that you’re enjoying the classes at The Eltham Centre. It’s wonderful to know that our efforts to create a positive and engaging learning environment are having an impact.
Our team is dedicated to providing you with the best possible experience, and we’re excited to continue supporting you as you progress in your journey with us. If there’s anything specific you’d like to share about your experiences or any suggestions you have for improvement, please don’t hesitate to reach out.
Looking forward to seeing you in class soon!
Warm regards,
Charmaine
Reply from Better - The Eltham Centre
Hi Tulio,
Thank you so much for your kind words!
I’m glad we could help. If you need anything else, just let us know!
Kind regards,
Charmaine
The Eltham Centre is a bit tired…
The Eltham Centre is a bit tired looking and some facilities are not always available but I think it is good value for money. I’m also aware that the centre will be undergoing a refresher shortly
July 25, 2025
Reply from Better - The Eltham Centre
Dear Paul,
Thank you for your candid feedback.
We greatly value your acknowledgement of the benefits we provide. We recognise that certain areas of The Eltham Centre require modernisation, and we appreciate your understanding as we develop future plans. Your support and patience are invaluable to us during this process of improvement. Should you have any specific suggestions or requirements, please do not hesitate to share them.
Best regards,
Charmaine
My experience
I loved all the facilities. The cleanliness is amazing - and the staff are great and kind.
July 23, 2025
Reply from Better - The Eltham Centre
Hello Reeven,
Thank you for your comments and Feedback.
Warm regards
I am new to the area so thought I would…
I am new to the area so thought I would pop in to see the facilities. I had a great tour from a young gentleman named Ray and he showed me how to use some of the equipment and also offered to write me a programme. I even ended up joining on the spot with the help of the receptionist Sophie , very helpful and helped me download the app they have and show me how to use it. Looking forward to my workouts - very helpful and friendly staff 👍
June 27, 2025
Unprompted review
Reply from Better - The Eltham Centre
Hi Robert,
Thank you so much for taking the time to leave such a positive review!
We're thrilled to hear that Ray made you feel welcome and took the time to show you around and offer support with your fitness programme. Sophie will be delighted to know she made a great first impression as well!
We’re excited to have you as part of our community and look forward to supporting you on your fitness journey. Don’t hesitate to reach out if you need anything — we’re always here to help.
See you in the gym soon! 💪
Kind regards,
Charmaine
Great help and support! last…
I had a complete hip replacement last December and was referred to Healthwise at Better Gym. I must say I was quite impressed by the standard of help and support is received. I now have a gym membership and go swimming twice and gym twice a week.
June 23, 2025
Reply from Better - The Eltham Centre
Hi Kathy,
This is brilliant to hear! We’re so glad that our team at the Eltham Centre has been able to support you in your rehabilitation after surgery. We aim to make a positive impact on our customers by helping them make healthy choices that improve both their physical and mental well-being.
We’re truly pleased to have been able to support you on this journey.
Thank you so much for your loyalty and support—we truly appreciate it.
Kind regards,
Sarah H
Very helpful lady at desk helped sort…
Very helpful lady at desk helped sort out registration. Instructor Marcus was extremely helpful and gave me much guidance on how to use gym. Very supportive and understanding
May 29, 2025
Reply from Better - The Eltham Centre
Hi Diana,
Thank you so much for your kind words!
We're glad to hear our front desk team was able to assist you with registration and that Marcus provided the guidance and support you needed to get started. We’re committed to making everyone feel welcome and confident in the gym. We look forward to seeing you again soon!
Warm regards,
Charmaine
Reply from Better - The Eltham Centre
Hi Customer,
Thank you so much for your kind words!
We're glad to hear you had an excellent and thorough induction at the Eltham Centre gym. It's important to us that everyone feels confident and supported from day one. If you have any questions or need further guidance as you settle in, our team is always here to help.
Enjoy your workouts!
Kind regards,
Charmaine
It was our first swimming session and…
It was our first swimming session and my 4 year old loved it. Mona, the swimming instructor wa really professional and kind and knew exactly what to show and what to ask the children to do.
April 19, 2025
Reply from Better - The Eltham Centre
Hi Carmen,
I hope this message finds you well! I wanted to take a moment to express our heartfelt gratitude for your kind words. It truly brings us joy to hear that your little one had such a wonderful time during their very first swimming session.
Mona, our exceptional instructor, has a remarkable talent for connecting with children. Her warm and encouraging demeanour creates a safe environment for kids to explore and build their confidence in the water. It's always a delight to see her in action as she effortlessly turns learning into a fun adventure.
We are genuinely excited about the many more enjoyable and positive experiences that await your family in the water. Thank you for being a part of our community! 💦😊
Warm regards,
Charmaine
Reply from Better - The Eltham Centre
Hi Amoon
Thank you for your review.
We are very pleased to see your enquiry has been resolved promptly and please let us know if you have any further queries!
Kind Regards
Amir
the staff makes the difference!👍
April 16, 2025
Reply from Better - The Eltham Centre
Hi Carlos,
We’re so pleased to hear that our staff at the Eltham Centre are making such a positive impact! We always strive to be on hand in our Centre's to ensure all of our customer's needs are met, and it’s wonderful to know that we’ve succeeded in doing so for you.
Thank you so much for sharing your kind words. Our team looks forward to seeing you back with us very soon!
Kind regards,
Sarah H
Had a helpful and informative…
Had a helpful and informative Iintroduction to the gym equipment from Danielle this week. I have been given an initial exercise plan and a review date.
March 10, 2025
Reply from Better - The Eltham Centre
Hi Walter,
Thank you for your kind feedback!
We're so glad to hear that Danielle was able to provide you with a helpful and informative introduction to the gym equipment. It's great to know you feel confident with your initial exercise plan. We look forward to reviewing your progress and supporting you along the way!
Let us know if you need any further assistance.
Kind regards,
Charmaine
Reply from Better - The Eltham Centre
Hi Faisal,
Thank you very much for your generous and encouraging words!
We are absolutely delighted to hear that you had a positive experience at The Eltham Centre. It's wonderful to know that you appreciated our clean facilities, as we take great pride in maintaining a hygienic environment for all our members. Additionally, we’re pleased that our staff’s assistance met your expectations; they are always ready to help and provide guidance. We truly value your feedback and look forward to welcoming you back for another visit soon! Please let us know if there’s anything specific we can do to make your next experience even better.
Best regards,
Charmaine
I love Eltham Centre
I love Eltham Centre. Have been there for two weeks now. The young lady in the reception was very professional, helpful and respectful. The main swimming pool is big enough and not overcrowded to enjoy swimming. I love group exercise and dance classes. The instructors are very good. In the gym there are many maschines and enough space to everyone. I recommend that sport centre to everyone who lives in the area. Thanks!
February 28, 2025
Reply from Better - The Eltham Centre
Hi Malle,
Thank you so much for your kind words!
We're thrilled to hear that you've had such a positive experience at Eltham Centre. It's great to know that our staff, facilities, and classes are meeting your expectations. We really appreciate your recommendation, and we look forward to seeing you continue enjoying your time with us. If you need anything else, don't hesitate to reach out!
Thanks again!
Kind regards,
Charmaine
Medium Gym but good swimming pool
November 23, 2024
Reply from Better - The Eltham Centre
Hi Calvin
Thank you for your review,
We are very pleased to see you are enjoying the different facilities at the Eltham Centre.
Please note that the gym offers free weights, cardiovascular machines, and resistance equipment. We hope you have the opportunity to try them out!
Kind Regards
Amir
Lovely helpful staff throughout the…
Lovely helpful staff throughout the centre I was so
Impressed
November 3, 2024
Reply from Better - The Eltham Centre
Good Evening Lynda,
I hope this message finds you well.
Thank you for taking the time to share your review with us. We are truly delighted to hear that you are enjoying your experience as a member of The Eltham Centre. It's wonderful to know that our staff made a positive impression on you with their friendliness and helpfulness. We strive to create a welcoming environment for all our members, and feedback like yours reaffirms our commitment to excellent customer service.
We value your membership and look forward to continuing to support your fitness journey.
Best regards,
Charmaine
Lovely baby swimming area and the class
We like the baby swimming class. But the changing area could do with better cleaning…
October 14, 2024
Reply from Better - The Eltham Centre
Hi Rie,
Thanks for your review.
We are pleased to hear you are enjoying the swim class and have passed on your feedback about the cleanliness to the centre.
Warm Regards
Hazal
The Eltham one is very clean and not…
The Eltham one is very clean and not too crowded. Good equipment as well.
August 21, 2024
Reply from Better - The Eltham Centre
Hi Mircea,
Thank you for your review.
We are so pleased to hear that you are enjoying The Eltham Centre.
Warm Regards
Hazal
Smelly changing rooms,swim lanes badly managed, burning water in showers
Smelly changing rooms,swim lanes badly managed, burning water in showers- I've been using the Eltham Centre for a couple of years now and these issues have been consistent in my experience.
1.Whilst generally good for children's swimming lessons, water in the shower poses risk of scalding.There is no way to adjust the temperature and it's dangerously hot.
2.Apart for classes,staff would abruptly cram swimmers into a general area (that spans 3 or 4 lanes) without actually separating the lanes,so everyone is chaotically swimming in circles bumping into each other and making for an unnecessarily stressful experience.
3.The floor is always wet in the changing rooms and smelly. Perhaps that's because there are a lot of users of the facilities, perhaps more regular cleaning is in order.
4. The lockers require a payment of 20p which is petty and tedious.
5. Awkward and not easy to find opening hours of various facilities like the small pool or sauna.
August 11, 2024
Unprompted review
Reply from Better - The Eltham Centre
Hi Viv,
Thank you for your review.
We are disappointed to read that you are unhappy with The Eltham Centre and have passed on your feedback to the centre team.
We hope that going forward you will see improvements.
Warm Regards
Hazal
My experience of the Weight Management Programme
I really enjoyed the whole experience, my fellow attendees were a great group and hope to keep in touch but our trainers also helped to make the whole experience both interesting but also geared to our individual needs.
April 24, 2024
Reply from Better - The Eltham Centre
Hi Suzanne,
Thank you for your review.
We are so pleased that you enjoyed the weight management programme and that the staff were able to assist you and tailor the sessions to your individual needs.
We are proud to be able to offer these services to improve the mental, physical and social wellbeing of our customers.
Warm Regards
Hazal
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