Just joined The Hive in Ely what a lovely facility this is ! Swimming pool and changing rooms always nice and clean, decent showers that actually work , friendly staff, and good value for an off peak... See more
Company replied
Location
Switch location15 Ely Leisure Village, Downham Road, CB6 2SH Ely, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The website is terrible and very muddled, especially navigating bookings. The staff at the Hive are kind and helpful. However, I think that when a person is first joining a class it would be hel... See more
Company replied
The "Hive" gym in Ely is a fantastic place! The staff are all very friendly & professional & the facilities are fantastic! I have also been to lots of the fitness classes which are very enjoyable & fu... See more
Company replied
Hi I'm glad I joined - the staff are very recieving and other members polite. The one thing I would say - and that's why I didn't give full stars - is the way the showers work - I understand regarding... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
15 Ely Leisure Village, Downham Road, CB6 2SH, Ely, United Kingdom
4.1
Great
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great gym
Very helpful staff, great facilities, all the machines and free weights you could want.
November 14, 2024
Reply from Better - The Hive Leisure Centre
Good Morning Mark,
Thank you for taking the time to share your feedback with us.
We are truly delighted to hear that your experience as a member of The Hive Leisure Centre has been positive. It’s wonderful to know that our staff has consistently provided you with helpful and friendly service during your visits. Our team takes great pride in creating a welcoming environment for all members, and it’s gratifying to see their efforts reflected in your enjoyment.
Moreover, we are pleased to learn that you have found all the necessary equipment for your workouts in the Gymnasium. We strive to maintain a diverse range of equipment to cater to our members' varied fitness needs, and your satisfaction is the best confirmation that we are on the right track.
Thank you once again for your kind words, and please feel free to reach out if there is anything more we can do to enhance your experience at The Hive.
Best regards,
Charmaine
Back after 12 years
I am on a physiotherapy rehab programme for my lower back and I haven't used a gym in 12 years due to having been diagnosed with heart failure. My induction was really good and I plan to continue building myself up after my rehab but I am apprehensive regarding my heart, however I was told that there is a cardiovascular programme i can go on at the gym so I am really excited about that.
October 27, 2024
Reply from Better - The Hive Leisure Centre
Hi Sally,
Thanks for your review.
We are so pleased to hear that you are back in the gym and that with the support of our staff and the programmes we offer you are excited to be back!
Keep up the great work!
Warm Regards
Hazal
Reply from Better - The Hive Leisure Centre
Good Afternoon Carolyn,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your feedback with us.
It brings us immense joy to learn that your child had a wonderful experience during their first swimming lesson at the Hive Leisure Centre. Their enjoyment and comfort are of utmost importance to us, and we are thrilled to hear that they had a positive and fulfilling experience.
We are committed to providing a safe, nurturing, and enjoyable environment for all our students, and we are grateful for the opportunity to be a part of your child's learning journey.
Once again, thank you for your valuable feedback. We look forward to continuing to support your child's progress and providing exceptional experiences at the Western Leisure Centre. If you have any further comments or suggestions, please do not hesitate to share them with us.
Warm regards,
Charmaine
Overall good experience
The help and guidance received from day one along with he facilities.
September 20, 2024
Reply from Better - The Hive Leisure Centre
Good Afternoon Maxine,
I would like to express my gratitude for your recent correspondence. We are committed to providing exceptional service and creating a welcoming environment for all our members. Your feedback about the staff being amazing is truly heartwarming and serves as a great source of motivation for all of us.
Thank you once again for your kind words. We look forward to continuing to exceed your expectations and provide you with an amazing service each time you attend our facilities.
Kind regards,
Charmaine
Great gym, friendly staff
I have found the gym, and staff to be excellent. Nice atmosphere, and support if you need it. Equipment, clean, well maintained and all other facilities available seem great.
September 5, 2024
Reply from Better - The Hive Leisure Centre
Hi Beth
Thank you for your review.
It is wonderful to see you are having a great experience at The Hive Leisure Centre and the staff have been able to assist when needed.
We hope you continue to enjoy your time with us and thank you for choosing Better.
Kind Regards
Amir
Reply from Better - The Hive Leisure Centre
Hi Patsy,
Thanks for your review.
It is brilliant to hear that your experience was easy and that the staff have been so friendly and helpful.
Warm Regards
Hazal
Really helpful and understandg
Really helpful and understanding with my refund request after an error entirely on my part.
September 2, 2024
Reply from Better - The Hive Leisure Centre
Hi John,
Thanks for your review.
Its fantastic to hear that we were able to assist you with your refund and that you are so pleased with the service you have received.
Warm Regards
Hazal
Good experience
The experience has been good so far, however there are not enough machines for the amount of people there, which are essential. My suggestion is to expand the gym area and acquire more machines.
September 9, 2024
Reply from Better - The Hive Leisure Centre
Hi Laura,
Thanks for your review.
We appreciate your feedback and have passed this to the centre team.
Warm Regards
Hazal
Reply from Better - The Hive Leisure Centre
Hi Tom,
Thank you for your review.
We are so happy you are enjoying The Hive!
Warm Regards
Hazal
Great facilities and wonderful…
Great facilities and wonderful staff/class leaders. So glad I joined!
June 23, 2024
Reply from Better - The Hive Leisure Centre
Good Afternoon Lorna,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at The Hive Leisure Centre and that you are enjoying the great Fitness Classes they have on offer. We hope you continue to enjoy this centre and the wide range of activities they have available for all ages and abilities.
Thank you for being part of our community.
Warm regards,
Charmaine
The staff are lovely and very helpful…
The staff are lovely and very helpful and enjoyed the classes and gym.
April 14, 2024
Unprompted review
Reply from Better - The Hive Leisure Centre
Hi Jude,
Thank you for the feedback.
We are glad you are enjoying using our classes and gym.
Thanks
Abdus
I recently went to better gym my…
I recently went to better gym my experience was fantastic I asked them to show me around before I commit to myself honestly speaking I was thrilled how clean & tidy the gym was extremely happy I was looking for exactly the place where I can do swim/gym and sports facilities all the staff was very friendly and amazing no issues at all I joined and was given the induction next day very pleased with it and booked my classes straight away no issues at all I will be recommending it to my family & friends xx thanks everyone who helped me ❤️🌺
March 28, 2024
Unprompted review
Reply from Better - The Hive Leisure Centre
Hi Hansa,
Thank you for your review.
We are delighted to hear of your fantastic experience at The Hive and have passed on your feedback to the centre.
Warm Regards
Hazal
Hi I'm glad I joined
Hi I'm glad I joined - the staff are very recieving and other members polite. The one thing I would say - and that's why I didn't give full stars - is the way the showers work - I understand regarding water waste though perhaps a minute b4 having to press again- what do you think? Just to add - the 10 minute rule regarding arrival- I also understand the reasons why though could that not be slightly altered when it's the last swim for fitness session before everyone gets out - what do you think?
March 20, 2024
Reply from Better - The Hive Leisure Centre
Hi
Thank you for taking the time to leave a review.
We are delighted to hear that you are enjoying your time at our centre.
Your feedback has been forwarded to the General Manager for consideration.
We trust this will enhance your experience and you will continue to enjoy your time with Better.
Kind Regards
Amir
Very friendly helpful staff and great…
Very friendly helpful staff and great facilities
January 24, 2024
Reply from Better - The Hive Leisure Centre
Hi Jason,
Thank you for your review.
We are delighted to hear you are enjoying The Hive!
Warm Regards
Hazal
The app is easy to use
I find bookng classes is easy via the app.
The classes are fun and everyone is very nice.
The membership is a reasonable price too!
January 15, 2024
Reply from Better - The Hive Leisure Centre
Good Evening Carol,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at The Hive leisure centre and you find the App very easy to navigate. We are also delighted to hear that you are enjoying the Fitness classes available at this centre and the price of your membership fees. We hope you continue to enjoy the Meadway leisure centre and all the great activities they have available.
Kind regards,
Charmaine
Poor induction,
The induction process was quite poor, especially if parents weren’t present than it is a quick tour around the gym. It seems that children accompanied by their parents had a better and more thorough induction, which ideally should be the standard for all minors joining the gym. The customer support when calling the general support line was excellent.
January 7, 2024
Reply from Better - The Hive Leisure Centre
Hi
Thank you for taking the time to leave a review,
We are pleased to see our Customer Service Team was able to assist and support any queries you may have had.
Thank you for your feedback regarding the inductions, we are sorry for your recent experience. Your feedback has been passed on to the General Manager.
I hope this helps
Regards
Amir
Reply from Better - The Hive Leisure Centre
Hi Amanda
Thank you for your review.
We are glad that the team is welcoming and the centre is to your standard.,
Thank you and Merry Christmas
Have just cancelled my membership
Have just cancelled my membership. They appear to have turned the swimming pool into a nightclub at 11am. Ultra loud music and the worlds most irritating man whooping loudly every twenty seconds. The staffs attitude to a sound sensitive autistic adult was disgraceful. No empathy or understanding of autism at all.
November 23, 2023
Unprompted review
Reply from Better - The Hive Leisure Centre
Good Afternoon Christopher,
Thank you for your review.
We are very sorry to hear that you have cancelled your membership due to the volume of the music in the pool area. I will pass on your feedback for the immediate attention of the centre manager so they can investigate this matter on your behalf. Please accept our sincere apologies for the inconvenience caused due to the volume of the music.
Kind regards,
Charmaine
Very helpful and friendly
Very helpful and friendly staff who explained everything and personalised a prog for exercise to suit my needs.
November 2, 2023
Reply from Better - The Hive Leisure Centre
Hi Clare,
Thank you for your review.
We are happy to hear you are enjoying The Hive Leisure Centre.
Warm Regards
Hazal
So far everyone has been helpful with…
So far everyone has been helpful with the gym and the first class l attended especially Jack.
October 24, 2023
Reply from Better - The Hive Leisure Centre
Good Afternoon,
Thank you for leaving our centre a review,
We are very pleased to see our staff receiving a 5-star review.
I will forward your review to the centre for Jack!
We hope you continue to enjoy your time at our centre.
Regards
Amir
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.